<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300607404
Report Date: 07/07/2025
Date Signed: 07/07/2025 09:49:46 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/16/2023 and conducted by Evaluator Kimberley Mota
COMPLAINT CONTROL NUMBER: 22-AS-20230516104324
FACILITY NAME:LAURENCE RESIDENTIAL CAREFACILITY NUMBER:
300607404
ADMINISTRATOR:LAURENCE, VERNELLFACILITY TYPE:
735
ADDRESS:3722 S. ROSS ST.TELEPHONE:
(714) 662-7771
CITY:SANTA ANASTATE: CAZIP CODE:
92707
CAPACITY:6CENSUS: 0DATE:
07/07/2025
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Sent Certified Mail - Vernell Laurence, Former LicenseeTIME COMPLETED:
10:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility failed to provided personal services
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Manager (LPM) Mota delivered findings regarding the above-mentioned complaint allegation via mail due to facility being in the process of closing and no longer has clients in care as of 9/26/2024. LPM attempted to contact licensee unsuccessfully by telephone and email on 6/17/2025 and 6/18/2025 via email. The facilities telephone number on record is no longer in service.

Facility failed to provided personal services - Complaint alleges that clients were attending day program in soiled clothing due to the facilities washing machine and dryer not working. Since the opening of this complaint on 5/18/2023, LPA Tirre conducted a physical plant inspection on 5/18/23 and 10/15/2024. LPA Martinez conducted an inspection of the physical plant on 10/18/2023. Reports from these inspections do not comment on the condition of the washing machine and dryer. In addition, LPM Mota attempted to contact Licensee with negative results. A review of facility notes indicate that the last client moved out of the facility on 9/26/2024. On 10/15/2024, LPM Tirre conducted a closure inspection.
Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carla Martinez
LICENSING EVALUATOR NAME: Kimberley Mota
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20230516104324
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: LAURENCE RESIDENTIAL CARE
FACILITY NUMBER: 300607404
VISIT DATE: 07/07/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Attempts to interview the reporting party with voicemail messages left on 3/23/2024, 5/30/2025, 6/17/25, and 6/20/25 resulted in no return phone calls.

Based on LPAs observations, record review and conflicting information gathered during interviews, and lack of information from the reporting party, there is insufficient information to prove or disprove the above allegation. A finding that the complaint allegation of facility failed to provide personal services is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
SUPERVISORS NAME: Carla Martinez
LICENSING EVALUATOR NAME: Kimberley Mota
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2