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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300607488
Report Date: 05/19/2022
Date Signed: 05/19/2022 04:57:12 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/13/2022 and conducted by Evaluator Kevin Saborit-Guasch
COMPLAINT CONTROL NUMBER: 22-AS-20220513105549
FACILITY NAME:HERITAGE POINTEFACILITY NUMBER:
300607488
ADMINISTRATOR:MIKE SILVERMANFACILITY TYPE:
740
ADDRESS:27356 BELLOGENTETELEPHONE:
(949) 364-9685
CITY:MISSION VIEJOSTATE: CAZIP CODE:
92691
CAPACITY:225CENSUS: DATE:
05/19/2022
UNANNOUNCEDTIME BEGAN:
03:10 PM
MET WITH:Mike Silverman, CEOTIME COMPLETED:
05:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
1/ Administrator is harassing and threatening resident
2/ Administrator stole from resident
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On this day, Licensing Program Analyst (LPA) Kevin Saborit-Guasch conducted an unannounced inspection for the purpose of following up on a complaint received at the Regional Office on 05/13/2022. LPA was greeted and granted entry by Mike Silverman, Chief Executive Officer and explained the purpose of the visit as well as listed the allegations being made.
LPA and CEO Silverman discussed the context of the complaint and the documented steps for the eviction that have taken place earlier. Mr. Silverman states that on 05/12/2022, he notified resident R1 that the 30-day period since she was given notice had come to an end and that at that stage law enforcement would have to be involved if R1 did not vacate of her own accord. Administrator also states starting to research the process of filing for an unlawful retainer in civil court and having had the intention to go forth with the filing after the weekend. On Monday 05/16/2022, a moving truck booked by R1 was present at the facility and the move was completed. However, items of furniture and additional belongings were left behind by the resident, which the administrator intends on having hauled out at the residents' expense.
CONTINUED ON FORM LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Alisa OrtizTELEPHONE: (714) 287-4084
LICENSING EVALUATOR NAME: Kevin Saborit-GuaschTELEPHONE: 714-703-2851
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/13/2022 and conducted by Evaluator Kevin Saborit-Guasch
COMPLAINT CONTROL NUMBER: 22-AS-20220513105549

FACILITY NAME:HERITAGE POINTEFACILITY NUMBER:
300607488
ADMINISTRATOR:MIKE SILVERMANFACILITY TYPE:
740
ADDRESS:27356 BELLOGENTETELEPHONE:
(949) 364-9685
CITY:MISSION VIEJOSTATE: CAZIP CODE:
92691
CAPACITY:225CENSUS: DATE:
05/19/2022
UNANNOUNCEDTIME BEGAN:
03:10 PM
MET WITH:Mike Silverman, CEOTIME COMPLETED:
05:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
3/ Resident was illegally evicted
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On this day, Licensing Program Analyst (LPA) Kevin Saborit-Guasch conducted an unannounced inspection for the purpose of following up on a complaint received at the Regional Office on 05/13/2022. LPA was greeted and granted entry by Mike Silverman, Chief Executive Officer and explained the purpose of the visit as well as listed the allegations being made.
LPA and CEO Silverman discussed the context of the complaint and the documented steps for the eviction that have taken place earlier. Mr. Silverman states that on 05/12/2022, he notified resident R1 that the 30-day period since she was given notice had come to an end and that at that stage law enforcement would have to be involved if R1 did not vacate of her own accord. Administrator also states starting to research the process of filing for an unlawful retainer in civil court and having had the intention to go forth with the filing after the weekend. On Monday 05/16/2022, a moving truck booking by R1 was present at the facility and the move was completed. However, items of furniture and additional belongings were left behind by the resident, which the administrator intends on having hauled out at the residents' expense.
CONTINUED ON FORM LIC 9099-C
Unfounded
Estimated Days of Completion:
SUPERVISOR'S NAME: Alisa OrtizTELEPHONE: (714) 287-4084
LICENSING EVALUATOR NAME: Kevin Saborit-GuaschTELEPHONE: 714-703-2851
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 22-AS-20220513105549
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: HERITAGE POINTE
FACILITY NUMBER: 300607488
VISIT DATE: 05/19/2022
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
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32
CONTINUED FROM LIC 9099

On the basis of the ongoing exchanges and documentation provided by the facility ahead through the eviction process, the allegation "Resident was illegally evicted" is deemed UNFOUNDED, meaning the allegation is false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted and a copy of this report was left at the facility.
SUPERVISOR'S NAME: Alisa OrtizTELEPHONE: (714) 287-4084
LICENSING EVALUATOR NAME: Kevin Saborit-GuaschTELEPHONE: 714-703-2851
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 22-AS-20220513105549
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: HERITAGE POINTE
FACILITY NUMBER: 300607488
VISIT DATE: 05/19/2022
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
CONTINUED FROM LIC 9099

This LIC9099-C is an amended version of the LIC9099 left with facility representative on 05/19/2022 and 08/31/2022.

LPA additionally conducted a resident interview in order to discuss recent items of grievance brought up to the Resident's Council. The council is held on every last Tuesday of the month, and interviewee indicates every meeting includes a moment open to the floor for questions and concerns at the end of every meeting, without anyone from facility management being present in order to ensure residents feel free to express themselves without interference. None of the items brought up appear to corroborate the allegations made.

Therefore, based off information obtained and interviews conducted the allegations "Administrator is harassing and threatening resident" and "Administrator stole from resident" are deemed UNSUBSTANTIATED. Although the allegations may have happened or may be valid, there is no preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted and a copy of this report was left at the facility.
SUPERVISOR'S NAME: Alisa OrtizTELEPHONE: (714) 287-4084
LICENSING EVALUATOR NAME: Kevin Saborit-GuaschTELEPHONE: 714-703-2851
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 4