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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300610695
Report Date: 03/09/2023
Date Signed: 03/09/2023 06:25:21 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/30/2022 and conducted by Evaluator Romelia M Castanon
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20221230142113
FACILITY NAME:CHILDTIME LEARNING CENTERFACILITY NUMBER:
300610695
ADMINISTRATOR:SILVA, ANDREAFACILITY TYPE:
850
ADDRESS:13881 PROSPECT AVETELEPHONE:
(714) 544-6820
CITY:SANTA ANASTATE: CAZIP CODE:
92705
CAPACITY:103CENSUS: 66DATE:
03/09/2023
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Director Andrea SilvaTIME COMPLETED:
01:59 PM
ALLEGATION(S):
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Facility has pests
Facility was out of ratio
Facility does not have adequate materials and supplies
INVESTIGATION FINDINGS:
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On 03/09/2023, Licensing Program Analyst (LPA) Romy Castanon made an unannounced visit to the facility for the purpose to deliver findings of a complaint that was received at the Orange County Regional Child Care Program Office. LPA briefly met with Director Andrea Silva who was in the infant classroom and explained the reason for today’s visit. During a self guided tour, Assistant Director Aimee Valentin escorted LPA. A tour of eight (8) individual classrooms was conducted and census was taken. Observed at the time of the visit was a total of 66 children and 7 staff members. One classroom was unoccupied.
A review of the Facility Personnel Report Summary on 03/09/2023 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 12/30/2022, the Regional Office received a complaint report alleging #1 facility has pests, #2 facility was out of ratio, #3 facility does not have adequate materials and supplies.
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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Romelia M Castanon
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 06-CC-20221230142113
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME LEARNING CENTER
FACILITY NUMBER: 300610695
VISIT DATE: 03/09/2023
NARRATIVE
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The complaint specified the facility is always in short supply of diapers and paper towels. Complainant also states the facility has rats in and around the classrooms.

During LPA’s initial 10-day visit on 01/04/2023 and subsequent visit on 02/01/2023, Director and eight (8) staff were interviewed. 7 out of 8 staff members stated they are aware of the rodent issue at the facility. 2 out of 8 staff members stated they witnessed a rodent in their classroom and provided LPA with a photo of rat droppings dated 12/12/2022. Once discovered, the facility remedied the situation. Based on LPA’s observations during both visits, no visible signs of pests were observed.

During staff interviews, 5 out of 8 staff members confirmed they are out of ratio on a regular basis. Staff stated they notify the Director immediately when they have too many children in care but usually must wait on average about 15 minutes before receiving assistance. LPA attempted to contact eight (8) parents for interviews but was only able to conduct five (5) interviews. 1 out of 5 parents stated they were concerned if the children were being properly supervised because classrooms are being combined due to attendance issues and high turnover of staff.

6 out of 8 staff members stated there is a supply shortage for classroom necessities. Staff stated that requests for supplies are put in a month in advance but can take days to weeks to receive. When there is a delay, staff will purchase items with their own money. Staff members stated classrooms that need diapers for children that are not toilet trained are always in dire need. These specific classrooms will ask one another to borrow diapers when they are running low. Director informed LPA that on occasion, she will borrow diapers from a sister school. Director stated there is limit to the facility’s supply budget and the facility also does not have the storage space. Director provided LPA with the facility “Family Handbook” which is given to parents upon enrollment. Page 24 states families are responsible for providing diapers and wipes for children to accommodate the child’s needs and replenish all items, as needed. Director states the facility provides parents with an option, not located in the handbook, to include a $13.00 fee in the monthly tuition payment for the facility to provide diapers and wipes. All families with children not toilet trained have elected to pay the fee and depend on the facility to provide the diapers and wipes.

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SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Romelia M Castanon
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 06-CC-20221230142113
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME LEARNING CENTER
FACILITY NUMBER: 300610695
VISIT DATE: 03/09/2023
NARRATIVE
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Based on LPAs record review and all interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations #1 facility has pests, #2 facility was out of ratio, #3 facility does not have adequate materials and supplies is found to be substantiated. California Code of Regulations, Title 22, Division 12 deficiencies are being cited on the attached LIC9099D.

LPA Castanon informed Director Andrea Silva that this report dated 03/09/2023 documents one Type A citation which shall be posted for 30 consecutive days as there are immediate risks to the health, safety, or personal rights of children in care. LPA Castanon also informed the Director to provide a copy of this licensing report dated 03/09/2023 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview was conducted with Director Andrea Silva. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

End of Report

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Romelia M Castanon
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 06-CC-20221230142113
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME LEARNING CENTER
FACILITY NUMBER: 300610695
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/09/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/10/2023
Section Cited
CCR
101216.3(a)
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101216.3(a) Teacher-Child Ratio: (a) There shall be a ratio of one teacher supervising no more than 12 children in attendance except as specified in (b) and (c). This requirement is not met as evidenced by:
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Facility will implement hourly ratio checks on paper and perform headcounts. Director is going to plan ahead for additional staffing. At the beginning of the week Director will contact sister schools to provide additional staff. Director will email LPA ratio check sheet on 03/10/2023.
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Based on staff and parent interviews, staff have been out of ratio in their classroom on many occasions. This poses an immediate safety risk for the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Romelia M Castanon
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20221230142113
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME LEARNING CENTER
FACILITY NUMBER: 300610695
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/09/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/17/2023
Section Cited
CCR
101238(a)(1)
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Buildings and Grounds 101238(a)(1): (a)The childcare center shall be clean, safe, sanitary and in good repair... (1) The licensee shall take measures to keep the center free of flies, other insects, and rodents. This requirement was not met as evidenced by:
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Director will request pest control company to visit facility more often. Director states management will perform classroom checks to make sure no food is left behind. Director will email copy of work order requesting pest control visits.
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Based on interviews, staff disclosed they have observed a rat, as well as, droppings in classroom and provided photos. This poses an potential health and safety risk for the children in care.
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Type B
03/17/2023
Section Cited
CCR
101219(f)
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101219 Admission Agreements (f) The licensee shall comply with all terms and conditions set forth in the admission agreement. This requirement was not met as evidenced as evidence by:
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Assistant Director created an inventory checklist and reorganized the storage area to accomodate the extra boxes of diaper and other supplies. LPA observed storage area and extra boxes of supplies.
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Based on Director and staff interviews, facility does not provide enough supplies to accommodate children in attendance. This poses a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Romelia M Castanon
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5