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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300611703
Report Date: 11/17/2025
Date Signed: 11/17/2025 03:14:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/26/2025 and conducted by Evaluator Alma Castro
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250926161859
FACILITY NAME:CHILDTIME CHILDREN'S CENTER INC.FACILITY NUMBER:
300611703
ADMINISTRATOR:MAYO, INEZFACILITY TYPE:
830
ADDRESS:4876 IRVINE CENTER DRIVETELEPHONE:
(949) 551-4533
CITY:IRVINESTATE: CAZIP CODE:
92604
CAPACITY:28CENSUS: 13DATE:
11/17/2025
UNANNOUNCEDTIME BEGAN:
01:40 PM
MET WITH:Director, Inez MayoTIME COMPLETED:
03:25 PM
ALLEGATION(S):
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Staff caused bruise to infant in care
Staff did not report infants injury to parents
INVESTIGATION FINDINGS:
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On 11/17/2025, Licensing Program Analyst (LPA), Alma Castro, conducted an unannounced subsequent visit to the facility to deliver the findings for a complaint that was initiated on 09/30/2025.

LPA met with the director, Inez Mayo and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 13 infants and 3 staff.

On 09/26/2025, the Orange County Regional Child Care Licensing Office received a complaint with the allegations listed as: (1) Staff caused bruise to infant in care and (2) Staff did not report infant’s injury to parents.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 06-CC-20250926161859
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611703
VISIT DATE: 11/17/2025
NARRATIVE
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On 09/30/2025, LPA made an unannounced visit to the facility and interviewed staff. Facility representative provided LPA with children’s roster, Admissions Agreement and other pertinent documents.

During investigation, LPA conducted observations of the facility’s teacher child interactions and engagement with children in care. LPA also reviewed incident reports within the last two weeks. LPA also interviewed six (6) staff, contacted six (6) parents, but none responded or were interviewed. Due to age, under 24 months, infants were not eligible to be interviewed. LPA Castro requested to obtain surveillance video for the day of the incident, the facility declined to distribute the footage. District Manager was unable during the 09/30/2025 inspection to view footage with LPA.

During staff interviews, all interviewees stated that they themselves had never caused a bruise on a child in care. All staff interviewed stated they had not witnessed another teacher hurt a child or cause a bruise. Six (6) out of six (6) staff provided consistent statements about reporting injuries to parents/guardians. Infants were too young to be interviewed.

During the course of the investigation, LPA reviewed facility incident reports and medical documents. LPA Castro also reviewed the facility’s Family Handbook which outlines “Child Accidents and Incidents” on page 31 in the section titled HEALTH AND MEDICAL ISSUES. All six (6) staff provided consistent statements about the facility's requirement and following procedure for reporting incidents.

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging 1) Staff caused bruise to infant in care and (2) Staff did not report infant’s injury to parents. Based on the information gathered from LPA’s interviews, observations and record reviews, although the allegations may have happened or is valid, there was not a preponderance of evidence to prove the alleged allegations: 1) Staff caused bruise to infant in care and (2) Staff did not report infant’s injury to parents. Therefore, these allegations are unsubstantiated.



A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the director, Inez Mayo
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/26/2025 and conducted by Evaluator Alma Castro
COMPLAINT CONTROL NUMBER: 06-CC-20250926161859

FACILITY NAME:CHILDTIME CHILDREN'S CENTER INC.FACILITY NUMBER:
300611703
ADMINISTRATOR:MAYO, INEZFACILITY TYPE:
830
ADDRESS:4876 IRVINE CENTER DRIVETELEPHONE:
(949) 551-4533
CITY:IRVINESTATE: CAZIP CODE:
92604
CAPACITY:28CENSUS: DATE:
11/17/2025
UNANNOUNCEDTIME BEGAN:
01:40 PM
MET WITH:TIME COMPLETED:
03:25 PM
ALLEGATION(S):
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2
3
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5
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9
Infant sustained unexplained bruise while in care
INVESTIGATION FINDINGS:
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On 09/26/2025, the Orange County Regional Child Care Licensing Office received a complaint with the allegation listed as: Infant sustained unexplained bruise while in care.

On 09/30/2025, LPA made an unannounced visit to the facility and interviewed staff. Facility representative provided LPA with children’s roster, Admissions Agreement and other pertinent documents.
During investigation, LPA conducted observations of the facility’s teacher-child interactions and engagement with children in care. LPA reviewed incident reports, medical documents and photos. LPA also interviewed six (6) staff, contacted six (6) parents, but none responded or were interviewed. Due to age, infants were not eligible to be interviewed.

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging that Infant sustained unexplained bruise while in care. Infant staff confirmed doing the wellness checks prior to observing the injury. The injury was reported to parent/caregiver verbally.

Continue to page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 06-CC-20250926161859
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611703
VISIT DATE: 11/17/2025
NARRATIVE
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Based on information gathered from LPA’s observations, interviews and record reviews, the preponderance of evidence standard has been met, therefore the allegation is substantiated. California Code of Regulations, Title 22, Division 12 & Chapter 1, Section 101226.3(a) – Observation of Child.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the director, Inez Mayo.









>>>> END OF REPORT <<<<
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20250926161859
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611703
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/17/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/21/2025
Section Cited
CCR
101226.3(a)
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101226.3 (a) Observation of the Child -
The behavior and health of the children shall be continually observed throughout the period of attendance. This requirement was not met as evidence by:
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A training will be conducted with the staff regarding supervision and observation. Statement and training signed by staff will be provided by the due date of 11/21/2025, 5pm. Verification will be sent to LPA Castro at the email address: alma.castro@dss.ca.gov
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Based on interviews and record review, the facility did not comply with the section cited above. None of the staff observed or witnessed the incident when C1 sustained an unknown head injury while in care which poses an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5