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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300611704
Report Date: 05/07/2024
Date Signed: 05/07/2024 01:23:02 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2024 and conducted by Evaluator Mahnaz Malek
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240327120040

FACILITY NAME:CHILDTIME CHILDREN'S CENTER INC.FACILITY NUMBER:
300611704
ADMINISTRATOR:DE LA TORRE, KATHERNFACILITY TYPE:
850
ADDRESS:24590 LA PLATA DR.TELEPHONE:
(949) 495-4727
CITY:LAGUNA NIGUELSTATE: CAZIP CODE:
92677
CAPACITY:72CENSUS: 44DATE:
05/07/2024
UNANNOUNCEDTIME BEGAN:
09:35 AM
MET WITH:Director, Kathern De La TorreTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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The facility could not keep a child safe of being injured by another child
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mahnaz (Nancy) Malek conducted a follow up investigation regarding the above allegation. This is a follow up for the visit conducted on 3/27/2024 and 4/16/2024. LPA met with director, Kathern De La Torre. Census was taken. There was a total of 44 preschool children with 6 staff in four different classrooms.
A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 3/27/2024, the Orange County Child Care Office received a complaint alleging the facility could not keep a child safe of being injured by another child. Reporting Party (RP) stated child #1 was destroying the classroom and hurting children. contacted 10 parents of whom 2 parents responded. LPA also reviewed some documents. During the course of investigation, LPA interviewed 7 staff, 9 children of whom 7 were
Continued on page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 06-CC-20240327120040
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611704
VISIT DATE: 05/07/2024
NARRATIVE
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qualified. LPA interviewed 7 preschool staff. The staff confirmed the child has hurt several children. Staff stated they have been supervising child #1 closely so the children not to get hurt but sometimes they could not prevent it because the child was doing it unpredictably. Staff #3 stated they have been working with outside resources to get help how to manage child #1's behavior. They are still in process. LPA contacted ten parents of whom 2 responded. One had concerns regarding observing children hitting each other with objects without any redirection in one classroom. LPA also interviewed 9 children of whom 7 were qualified to be interviewed regarding this allegation. Children stated child #1 has hurt them at the facility for no reason.
Child #2 stated child was hit by child #1. Child #3 stated child's hair was pulled by child #1. Child #4 stated child was kicked, hit, and pulled hair by child #1. Child #5 stated child was scratched on face by child #1. Child #6 stated child was slapped on the cheek by child #1. Child #7 stated child was scratched on the neck by child #1. Child #8 stated child was scratched on the cheek by child #1. LPA reviewed the written incident reports on child #1's file. There were 12 incident reports for a period of two months that child #1 has either hurt children or destroyed the classroom. Based on LPA’s interviews with seven staff, 10 parents of whom 2 responded, nine children of whom 7 responded, and reviewing documents, it was determined the preponderance of evidence standard has been met, the allegation of “The facility could not keep a child safe of being injured by another child" is found to be SUBSTANTIATED. Type A under California Title 22 Regulations Section 101223(a)(2) Personal Rights is cited on 9099D next page. Kathern De La Torre was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. The “Notice of Site Visit” must be posted on or adjacent to the door. Failure to post will result in Civil Penalties of $100.00. LPA Malek informed the director, Kathern De La Torre that this report dated 5/2/2024 documents type A citation shall be posted for 30 consecutive days as there is immediate risks to the health, safety, or personal rights of children in care. Also, LPA Malek informed the director, Kathern De La Torre to provide a copy of this licensing report dated 5/2/2024 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. The director, Kathern De La Torre, was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. LPA provided some resources to the director. The exit interview was conducted with director, Kathern De La Torre.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2024
LIC9099 (FAS) - (06/04)
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Control Number 06-CC-20240327120040
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611704
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/07/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/08/2024
Section Cited
CCR
101223(a)(2)
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101223 Personal Rights(a) The licensee shall ensure that each child is accorded the following personal rights:(2) To be accorded safe, healthful, and comfortable accommodations, furnishings, and equipment to meet his/her needs.

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The director agreed to send a statement with the staff’s names and signatures acknowledging the section on the Personal Rights of children. The proof of correction will be sent to LPA's email address by the due date of 5/8/2024.
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The requirement was not met as evidenced by interviewing 7 staff and 7 children confirming child #1 (C1) has hurt them. There were 12 incident reports within 2 months indicated C1 has hurt other children and that the facility failed to prevent children from being hurt. This is an immediate risk to the health and safety of children in care.
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The director will follow up with staff watch the videos regarding Personal Rights of children at the Department's website of: https://ccld.childcarevideos.org/child-care-center-operators/personal rights-in-child-care. The proof of watching the videos will be sent to LPA by 5/10/2024
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2024
LIC9099 (FAS) - (06/04)
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