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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300611714
Report Date: 06/22/2023
Date Signed: 06/22/2023 12:08:08 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/17/2023 and conducted by Evaluator Giselle Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20230517134459
FACILITY NAME:CHILDTIME CHILDREN'S CENTER INC.FACILITY NUMBER:
300611714
ADMINISTRATOR:SOSA, A & WEINMANN, DFACILITY TYPE:
850
ADDRESS:1000 S. STATE COLLEGETELEPHONE:
(714) 772-7225
CITY:ANAHEIMSTATE: CAZIP CODE:
92806
CAPACITY:73CENSUS: 33DATE:
06/22/2023
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Director Monique GonzalezTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Facility is operating out of ratio
Staff did not provide a safe and comfortable environment for daycare children
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Giselle Lucero conducted an unannounced complaint inspection on today's date 06/22/23. This is a continuation of the investigation initiated on 05/26/2023. Upon arrival LPA met with Director Monique Gonzalez to deliver complaint findings. At 8:45 AM LPA conducted a tour of the facility and census of children was taken. LPA observed 33 preschool children and 4 preschool staff eating breakfast.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 05/17/2023 a complaint was filed with the Department alleging (1) staff did not provide a safe and comfortable environment for daycare children and (2) facility is operating out of ratio.

(continue to page 2)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 06/22/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 10
Control Number 06-CC-20230517134459
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611714
VISIT DATE: 06/22/2023
NARRATIVE
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(page 2)
During the course of the investigation, LPA interviewed the Reporting party (RP), 5 staff, 4 parents, and 4 children, conducted a physical plant inspection of each preschool classroom and gathered and reviewed facility documentation and video footage related to the allegations.

During interview with RP, RP stated occasionally there would be 2 staff and 27 children at pick up time. RP does not recall specific dates or times when the staff were out of ratio.

LPA interviewed 5 staff on 05/26/2023, 3 out of 5 staff disclosed preschool teachers are often supervising more than 12 preschool children at one time for about 5-10 minutes, this is due to a shortage in staff and waiting for another teacher to arrive to their shift.

LPA reviewed video footage received from facility. LPA reviewed footage from 05/09/2023 and observed Staff 1 (S1) returning from outdoors and coming to the classroom with 22 children and was alone in the classroom with 22 children for approximately 5 minutes before staff 6 (S6) entered the classroom.



RP disclosed from observation of the cameras in classroom, the children are never doing quite activities such as painting or coloring, and the classroom was always disorderly with children running around when there were being supervised by one staff.

During initial inspection on 05/26/2023, LPAs Lucero and Duron inspected preschool classrooms and observed classrooms C and D did not have sufficient toys for children in care. LPAs also observed cracked cots, matts with exposed foam that children sleep on, a window screen that is ripped, and an exposed water outlet shut off that has sharp metal around it that is covered with a milk crate in the playground area, which is accessible to the children.

2 out of 5 staff interviewed disclosed there are insufficient amount of toys in classroom C because many toys were donated, and facility had thrown many toys away and have not added more toys in the classroom. In video footage received, LPA observed children standing on empty baskets as a way of playing and observed a child pull another child’s hair to move them away from the basket to continue their playing.

(continue to page 3)

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 06/22/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 10
Control Number 06-CC-20230517134459
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611714
VISIT DATE: 06/22/2023
NARRATIVE
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(page 3)

LPA Lucero attempted to contact 11 parents by phone and was able to interview 4 parents. All interviewed
parents stated they did not have any concerns with the facility and made no disclosures. LPA interviewed 4 children. Children interviewed made no disclosures.

Based on LPA’s facility inspection, observations, interviews conducted with reporting party, 5 staff, 4 parents, 4 children, review of video footage obtained, and records reviewed it has been determined that the facility is out of ratio and the facility does not provide a safe and comfortable environment for daycare children. Therefore, the preponderance of evidence standard has been met, therefore the above allegations are found to be Substantiated. California Code of Regulations, Title 22, 101216.3 (a) Teacher-Child Ratio, 101239.1(b)(5) Napping Equipment, 101239.1(a) Napping Equipment, 101239(b) Fixtures, Furniture, Equipment and Supplies, 101238.2(h) Outdoor Activity Space and 101239(m)(1) Fixtures, Furniture, Equipment and Supplies.

LPA Lucero informed Director that this report dated 06/22/23 documents 1 Type A citation. Type A citations shall be posted for 30 consecutive days as there are is immediate risk to the health, safety, or personal rights of children in care.
LPA Lucero informed the Director to provide a copy of this licensing report dated 06/22/23 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with Director Monique Gonzalez. A notice of site visit was posted on the door and must remain posted for 30 days.
Appeal Rights were explained. The Licensee was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 06/22/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 10
Control Number 06-CC-20230517134459
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611714
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/22/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/22/2023
Section Cited
CCR
101216.3(a)
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101216.3 Teacher-Child Ratio
(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance....
This requirement was not met as evidenced by: Based on obersrvation and interviews with 3 staff, the licensee did not...
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Director stated she will talk to staff with reminders to always stay in ratio and rearrange staff scheduling to make sure staff are scheduled accordingly to prevent being out of ratio.
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comply with the section cited above. Teachers dislcosed they are supervising more then 12 preschool children at one time for about 5-10 minutes. LPA observed on video footage, S1 alone with 22 children for 5 minutes. This poses an immediate risk to the health and safety of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 06/22/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 10
Control Number 06-CC-20230517134459
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611714
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/22/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/07/2023
Section Cited
CCR
101239.1(b)(5)
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101239.1 Napping Equipment
(b)(5) Maintained in a safe condition with no exposed foam.

This requirement was not met as evidenced by:
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Director stated she will place an order for new mats and send proof of reciept to LPA via email by POC due date.
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Based on observation the licensee did not comply with the section cited above. On 5/26/2023, LPAs Lucero and Duron observed classroom C with exposed foam on mats, this poses a potential health, safety or personal rights risk to
persons in care.
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Type B
07/07/2023
Section Cited
CCR
101239.1(a)
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101239.1 Napping Equipment
(a) Cots used for napping shall be maintained in a safe condition.

This requirement was not met as evidenced by:
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Director stated she will place an order for new cots and send proof of reciept to LPA via email by POC due date.
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Based on observation the licensee did not comply with the section cited above, On 5/26/2023, LPAs Lucero and Duron observed classroom D with cracked cots, this poses a potential health, safety or personal rights risk to
persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 06/22/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 10
Control Number 06-CC-20230517134459
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611714
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/22/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/07/2023
Section Cited
CCR
101239(b)
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101239 Fixtures, Furniture, Equipment and Supplies...
(b) All window screens shall be in good repair and free of insects, dirt and debris

This requirement was not met as evidenced by:
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Director stated she placed a work order to fix the window screen and will send proof of fixed window screen to LPA by POC due date.
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Based on observation the licensee did not comply with the section cited above. On 5/26/2023, LPA Lucero observed the window screen ripped, this poses a potential health, safety or personal rights risk to persons in care.
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Type B
07/07/2023
Section Cited
CCR
101238.2(h)
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101238.2 Outdoor Activity Space
(h) Any construction or equipment that could pose a hazard in the outdoor activity area shall be made inaccessaible to children in care. This shall include, but not be limited to... incinerators.... water heaters....This requirement was not met as evidenced by:
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Director stated she placed a work order to cap off the water outlet and will send proof of capped water outlet to LPA by POC due date.
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 Based on observation the licensee did not comply with the section cited above. LPA observed an exposed water outlet that has sharp metal and is accessible to the children. This poses a potential health or safety risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 06/22/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2023
LIC9099 (FAS) - (06/04)
Page: 6 of 10
Control Number 06-CC-20230517134459
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611714
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/22/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/30/2023
Section Cited
CCR
101239(m)(1)
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101239 Fixtures, Furniture, Equipment and Supplies (m)(1) The licensee shall provide a variety of age-appropriate equipment, toys and materials in good condition and in sufficient quantity to allow children present to fully participate in planned activities.
This requirement was not met as evidence by:
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Director stated she will replenish classroom with toys and send proof to LPA by POC due date.
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Based on interviews and observation the licensee did not comply with the section cited above. On 5/26/2023, LPAs Lucero and Duron observed classrooms did not have sufficient toys for children. This poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 06/22/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2023
LIC9099 (FAS) - (06/04)
Page: 7 of 10
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/17/2023 and conducted by Evaluator Giselle Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20230517134459

FACILITY NAME:CHILDTIME CHILDREN'S CENTER INC.FACILITY NUMBER:
300611714
ADMINISTRATOR:SOSA, A & WEINMANN, DFACILITY TYPE:
850
ADDRESS:1000 S. STATE COLLEGETELEPHONE:
(714) 772-7225
CITY:ANAHEIMSTATE: CAZIP CODE:
92806
CAPACITY:73CENSUS: 33DATE:
06/22/2023
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Director Monique GonzalezTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Staff are discriminating against daycare children
Staff did not prevent daycare children from being harmed by each other
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Giselle Lucero conducted an unannounced complaint inspection on today's date 06/22/23. This is a continuation of the investigation initiated on 05/26/2023. Upon arrival LPA met with Director Monique Gonzalez to deliver complaint findings. At 8:45 AM LPA conducted a tour of the facility and census of children was taken. LPA observed 33 preschool children and 4 preschool staff.

A review of staff records on this date indicated that all facility staff was not associated or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 05/17/23 alleging (1) facility is discriminating against daycare children and (2) Staff do not prevent daycare children from being harmed by each other

(continue to page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 06/22/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 8 of 10
Control Number 06-CC-20230517134459
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611714
VISIT DATE: 06/22/2023
NARRATIVE
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(page 2)
During interview with Reporting party (RP), RP feels Child 1 (C1) and Child 2 (C2) are being targeted by the facility and the staff are discriminating against them by sending them home frequently. RP stated in the past, the facility never made it aware of C1 and C2’s behavior. RP stated previous director never spoke to RP regarding issues or concerns about C1 and C2. RP stated since the new director has been hired in the last couple of weeks, C1 and C2 have been sent home frequently for behavior and feels the children are being discriminated against.

On 05/26/2023 LPA interviewed 5 staff. 5 out of 5 staff interviewed disclosed since new director has started at the facility, children have been sent home frequently for continuous misbehavior. During staff interview, Assistant director stated misbehaviors include biting, pulling hair, hitting, pushing other children, or hitting and kicking staff members. Assistant director stated children need to have 3 incidents, depending on the severity of the incident, in a day for children to be sent home. In Child Time’s handbook under Individual Behavior Support Approach its states, “if your child continues to exhibit inappropriate behavior over a period of time, you may be asked to participate in a parent-teacher conversation with the director and teacher. Failure to sign a Behavior Intervention Plan and/or cooperate with its terms and conditions are grounds for immediate dis-enrollment.” Staff interviewed disclosed other children have been sent home, not only C1 and C2.

During staff interviews, 5 out of 5 staff disclosed witnessing children misbehaving by biting, pulling hair, and hitting other children. Staff redirect children, apply first aid if needed, and write an incident report and provide it to the parents. Assistant director stated children who constantly misbehave are put on a behavioral plan that is made with the director and the parents for staff to try different strategies to help the child.

LPA Lucero attempted to contact 11 parents by phone and was able to interview 4 parents. All interviewed
parents stated they did not have any concerns with the facility and made no disclosures

LPA interviewed 4 children. Children interviewed made no disclosures.

During the investigation LPA Lucero interviewed the reporting party, 5 staff members, 4 parents, and 4 children. LPA reviewed the children’s roster and facility discipline policy.
(continue to page 3)
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 06/22/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2023
LIC9099 (FAS) - (06/04)
Page: 9 of 10
Control Number 06-CC-20230517134459
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611714
VISIT DATE: 06/22/2023
NARRATIVE
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(page 3)
Based on the information gathered from LPA's interviews with staff, parents and children there is insufficient evidence to corroborate the allegation, staff discriminate against daycare child and staff do not prevent daycare children from being harmed by each other. Although the allegations may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

End on Report.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 06/22/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2023
LIC9099 (FAS) - (06/04)
Page: 10 of 10