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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300611714
Report Date: 12/19/2025
Date Signed: 12/19/2025 04:08:48 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/29/2025 and conducted by Evaluator Giselle Lucero
COMPLAINT CONTROL NUMBER: 06-CC-20250929085026
FACILITY NAME:CHILDTIME CHILDREN'S CENTER INC.FACILITY NUMBER:
300611714
ADMINISTRATOR:ONTIVEROS, NICOLEFACILITY TYPE:
850
ADDRESS:1000 S. STATE COLLEGETELEPHONE:
(714) 772-7225
CITY:ANAHEIMSTATE: CAZIP CODE:
92806
CAPACITY:73CENSUS: 36DATE:
12/19/2025
UNANNOUNCEDTIME BEGAN:
03:30 PM
MET WITH:Assistant Director Isabela JaimesTIME COMPLETED:
04:20 PM
ALLEGATION(S):
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Child was attacked by another child and teacher did not notice.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Giselle Lucero and Soo Jin Jung conducted an unannounced complaint inspection to deliver the findings for the above allegation. LPA observed 36 preschool children with 4 staff in the classrooms.

A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 09/29/2025 alleging a child was attacked by another child and staff did not notice. Reporting party (RP) reported it was observed on the facility’s camera on two separate days Child #1 (C1) was being hit by Child #2 (C2) and staff in classroom did not notice.

(continue to page 2)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20250929085026
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611714
VISIT DATE: 12/19/2025
NARRATIVE
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(Page 2)
During the investigation, LPA Lucero interviewed six (6) staff members and 3 parents.

The following information reflects a summary of events as reported during staff interviews regarding the allegation. One staff member stated that management became aware of the incident after C1’s parent reported it to management. Staff reported that S1 was questioned regarding the incident and S1 stated they were unaware that the incident had occurred. Staff further stated that, due to this incident and other unrelated matters, S1 was subsequently terminated. Staff indicated that the incident appeared to involve C1 and another child disputing over a toy, which resulted in C1 sustaining a scratch to the cheek. Additional staff members were unable to provide further information regarding the incident.

Parents interviewed reported no concerns relating to this allegation.

Based on LPA Lucero’s interviews with staff, it was determined that due to a lack of supervision, a child sustained an injury. Therefore, the preponderance of evidence standard has been met, and the above allegation is found to be Substantiated. California Code of Regulations, Title 22, Section 101229(a)(1), Responsibility for Providing Care and Supervision, is being cited on the attached LIC 9099D.

An exit interview was conducted, and the report was reviewed with Assistant Director Isabela Jaimes. A Notice of Site Visit was issued and must remain posted for 30 days. Appeal rights were explained, and the Director was provided a copy of the Appeal Rights form (LIC 9058 01/16). The Director’s signature on this form acknowledges receipt of these rights.

End of Report.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20250929085026
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611714
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/19/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/26/2025
Section Cited
CCR
101229(a)(1)
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101229 Responsibility for Providing Care and Supervision (a)The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time....Supervision shall
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S1 no longer works at the facility and assistant Director stated they recently had a staff meeting that covered the topic of active supervision in the classroom. Facility will send a copy of the agenda and staff sign in for staff who attended.
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include visual observation. Based on interview, the licensee did not comply with the section cited above. S1 was unaware of altercation between children. This poses/posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3