300611714-12-19-2025-06-CC-MMAE-DPWUFG-20260101143239

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 300611714
Report Date: 12/19/2025
Date Signed: 12/19/2025 04:07:35 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/01/2025 and conducted by Evaluator Giselle Lucero

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20251001130054

FACILITY NAME:	CHILDTIME CHILDREN'S CENTER INC.		FACILITY NUMBER:	300611714
ADMINISTRATOR:	ONTIVEROS, NICOLE		FACILITY TYPE:	850
ADDRESS:	1000 S. STATE COLLEGE		TELEPHONE:	(714) 772-7225
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92806
CAPACITY:	73	CENSUS: 36	DATE:	12/19/2025
		UNANNOUNCED	TIME BEGAN:	03:30 PM
MET WITH:	Assistant Director Isabela Jaimes		TIME COMPLETED:	04:20 PM

ALLEGATION(S):

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Staff does not ensure water jug is clean and sanitized.
Staff does not ensure day care children have access to drinking cups.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Giselle Lucero and Soo Jin Jung conducted an unannounced complaint inspection to deliver the findings for the above allegations. LPA observed 36 preschool children with 4 staff in the classrooms.

A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 10/01/2025 alleging (1) staff does not ensure water jug is clean and sanitzed and (2) staff does not ensure day care children have access to drinking cups. Reporting party (RP) reported children do not have easy access to water and there were no water cups available for children to use.
(continue to page 2)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:	DATE: 12/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20251001130054

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.	FACILITY NUMBER: 300611714
	VISIT DATE: 12/19/2025

NARRATIVE

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(Page 2)
During the investigation, LPA Lucero interviewed six (6) staff members, four (4) children and three (3) parents.

Staff reported that drinking water is available to children at all times. In classrooms, water is provided through small water jugs, and outdoors on the playground, a large insulated water container is available. Staff stated they maintain extra water jugs in the classrooms to ensure continuous access. If water is unavailable in a classroom, staff contact the office to have water delivered promptly. Staff indicated they have not experienced a situation in which drinking water was unavailable to children.

Staff further stated that morning staff are responsible for cleaning and refilling the large insulated water jug used outdoors. This cleaning occurs daily before children arrive. While staff acknowledged that the exterior of the jug may become dirty by the end of the day due to children touching or playing near it, they emphasized that the water inside remains clean and sanitary.

Staff reported that children drink from disposable cone cups for sanitation purposes. Cups are kept both in classrooms and outdoors. If supplies run low, staff contact the office for resupply. Staff stated there has never been an instance in which the facility ran out of cups.

LPA Lucero also interviewed four (4) children. The children were able to identify where drinking water and cups were located both indoors and outdoors. The children reported they have always been able to access water when needed and stated they would ask a teacher for assistance if necessary.

LPA interview 3 parents. Parents interviewed did not express concerns pertaining to these allegations.

Additionally on 10/08/2025, 12/03/2025, and 12/19/2025, LPA Lucero inspected the classrooms and outdoor areas for the availability of drinking water and disposable cups and observed that both were present.

Based on LPA's interviews and observations, it has been determined there was no preponderance of evidence supporting (1) staff does not ensure water jug is clean and (2) staff does not ensure day care children have access to drinking cups. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are found to be Unsubstantiated. Exit interview was conducted with Assistant Director Isabela Jaimes. The Notice of Site Visit was posted.
End of Report.

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:	DATE: 12/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025

LIC9099 (FAS) - (06/04)

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