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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300611714
Report Date: 03/10/2026
Date Signed: 03/11/2026 01:58:17 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/15/2025 and conducted by Evaluator Giselle Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20251215155146
FACILITY NAME:CHILDTIME CHILDREN'S CENTER INC.FACILITY NUMBER:
300611714
ADMINISTRATOR:ONTIVEROS, NICOLEFACILITY TYPE:
850
ADDRESS:1000 S. STATE COLLEGETELEPHONE:
(714) 772-7225
CITY:ANAHEIMSTATE: CAZIP CODE:
92806
CAPACITY:73CENSUS: 39DATE:
03/10/2026
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Director Jennifer GardeaTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Facility is not following admission agreement
Facility does not prevent day care children from injuring each other
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Giselle Lucero conducted an unannounced complaint inspection to deliver the findings for the above allegations. Upon arrival LPA met with Director Jennifer Gardea. LPA observed a total of 39 preschool children with 4 staff in the classrooms.

A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 12/15/2025 alleging (1) the facility is not following admission agreement and (2) facility does not prevent day care children from injuring each other.

(continue to page 2)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 06-CC-20251215155146
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611714
VISIT DATE: 03/10/2026
NARRATIVE
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(Page 2)

As part of the investigation, LPA Lucero conducted interviews with the RP, five (5) staff members, and three (3) parents.

The Reporting Party (RP) alleged that Child #1 (C1) frequently engaged in aggressive behaviors, including biting, hitting, and scratching other children on multiple occasions. RP expressed concern that the facility was not following appropriate protocols regarding potential termination or disenrollment of C1 due to the frequency of these behaviors and, as a result, was not adequately preventing injuries to other children.

During staff interviews, staff reported they were aware of C1’s recurring behaviors. Staff also stated that these behaviors reportedly began when C1 was enrolled in the infant classroom and continued as C1 progressed to older classrooms. According to staff, the behaviors included biting, scratching, pushing, and pulling other children’s hair. Staff indicated that C1 did not appear to target specific children; rather, any child who crossed paths with C1 could potentially be injured. Staff explained that these incidents often occurred when a child walked in front of C1 or took an item belonging to C1, such as a crayon or marker.

Staff reported that they had observed these incidents; however, because they were also responsible for supervising and caring for the other children in the classroom, they felt it was difficult to intervene before the behaviors occurred. Staff indicated that C1 appeared to require constant or individualized attention, which they believed might have been possible if an additional staff member had been present in the classroom or if C1 had been supported by a personal Applied Behavior Analysis (ABA) therapist.

Staff further disclosed that, after a period of time, C1 was moved to an older classroom due to repeated incidents in which C1 caused injuries to Child #2 (C2). Staff stated that C1’s behaviors continued in the new classroom but appeared to decrease slightly. Staff expressed the opinion that, based on the number of incidents involving C1, the child should have been placed on a behavior intervention plan and, if the behaviors did not improve, should have been disenrolled due to posing a safety risk to other children.

(continue to page 3)

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 06-CC-20251215155146
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611714
VISIT DATE: 03/10/2026
NARRATIVE
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(Page 3)

Staff reported they were unaware whether C1 had ever been formally placed on a behavior plan. Instead, management instructed staff to document C1’s behaviors in myPath, a tool used by the facility that provides teachers with guidance and strategies for managing challenging behaviors. Staff stated that while some of the recommended strategies initially appeared helpful, the behaviors resumed after a short period.

Staff also reported that C1 was ultimately disenrolled from the facility for reasons unrelated to the behavioral incidents. According to staff, the previous director was aware of the number of incidents involving C1 and had been observed speaking with C1’s parent; however, staff indicated they were not informed of the outcome of those discussions.

LPA obtained a copy of the facility's parent handbook. under the section Individual Behavior Support Approach it states, "For children with persistent, serious challenging behaviors, our systematic approach supports teachers, administrators and families in working together to assist children... If your child continues to exhibit inappropriate behavior over a period of time, you may be asked to participate in a parent-teacher conversation with a member of management and your child's teacher. Failure to sign a Behavior Intervention Plan and/or to cooperate with it's terms and conditions are ground for immediate dis- enrollment."



LPA obtained copies of C1’s incident reports dated from October 2025 through December 2025. Upon review, LPA observed that there were approximately 55 incident reports documenting incidents in which C1 exhibited behaviors such as biting, scratching, and hitting other children.

LPA also obtained a copy of C1’s Family Pledge. Staff explained that the Family Pledge is implemented after a certain number of challenging behaviors have been observed. At that point, the child’s family is invited to attend a meeting with facility staff to discuss the behaviors. The Family Pledge serves as the facility’s formal documentation outlining the concerns discussed during the meeting and identifying strategies that will be implemented both at the facility and at home to address and improve the child’s behavior. Staff further explained that if the challenging behaviors continue despite implementing these strategies, the child may then be placed on a formal intervention plan. If the behaviors persist after the intervention plan, the next step may include disenrollment from the facility.
(continue to page 4)
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 06-CC-20251215155146
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611714
VISIT DATE: 03/10/2026
NARRATIVE
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(Page 4)

LPA observed that the only Family Pledge on file for C1 was completed on December 16, 2025.

Parents interviewed reported no concerns relating to this allegation.

Based on LPA Lucero’s interviews with staff and documentation provided, it was determined that due to facility not following admission agreement, the facility did not prevent day care children from injuring each other. Therefore, the preponderance of evidence standard has been met, and the above allegations are found to be Substantiated. 2 type B deficiencies were issued, California Code of Regulations, Title 22, Section 101223(a)(2),Personal Rights and 101219(f) Admission Agreements are being cited on the attached LIC 9099D.

An exit interview was conducted, and the report was reviewed with Director Jennifer Gardea. A Notice of Site Visit was issued and must remain posted for 30 days. Appeal rights were explained, and the Director was provided a copy of the Appeal Rights form (LIC 9058 01/16). The Director’s signature on this form acknowledges receipt of these rights.

End of Report.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 06-CC-20251215155146
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611714
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/10/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/17/2026
Section Cited
CCR
101223(a)(2)
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101223 Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights (2)To be accorded safe, healthful and comfortable accommodations...
This requirement was not met as evidence by:
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Director stated a staff meeting will be held that will address child's rights and Positive Behavioral steps. Director stated a copy of the agenda will be provided to LPA by POC due date along with staff sign ins.
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Based on interviews and documentation provided, the facility did not prevent frequent injuries caused by C1. This poses/posed a potential health, safety or personal rights risk to persons in care.
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Type B
03/17/2026
Section Cited
CCR
101219(f)
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101219 Admission Agreements (f)The licensee shall comply with all terms and conditions set forth in the admission agreement.

This requirement was not met as evidence by:
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Director stated effective today the admission agreement in regards to children with challenging behaviors will be followed. Director will provide statement to LPA by POC due date.
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Based on interviews and documentation provided, the facility failed to comply with the admission agreement in light of the frequency of incidents involving C1. This poses/posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/15/2025 and conducted by Evaluator Giselle Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20251215155146

FACILITY NAME:CHILDTIME CHILDREN'S CENTER INC.FACILITY NUMBER:
300611714
ADMINISTRATOR:ONTIVEROS, NICOLEFACILITY TYPE:
850
ADDRESS:1000 S. STATE COLLEGETELEPHONE:
(714) 772-7225
CITY:ANAHEIMSTATE: CAZIP CODE:
92806
CAPACITY:73CENSUS: 39DATE:
03/10/2026
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Director Jennifer GardeaTIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff does not properly supervise day care children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
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13
Licensing Program Analyst (LPA) Giselle Lucero conducted an unannounced complaint inspection to deliver the findings for the above allegations. Upon arrival LPA met with Director Jennifer Gardea. LPA observed a total of 39 preschool children with 4 staff in the classrooms.

A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 12/15/2025 alleging staff does not properly supervise day care children.

(continue to page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 06-CC-20251215155146
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611714
VISIT DATE: 03/10/2026
NARRATIVE
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(Page 2)

As part of the investigation, LPA Lucero conducted interviews with the RP, five (5) staff members, and three (3) parents.

The Reporting Party (RP) alleged that children are frequently being injured by Child #1 (C1) due to staff not properly supervising the children.

During staff interviews, staff reported that they were aware that C1 frequently caused injuries to other children. However, staff emphasized that these incidents were not due to a lack of supervision. Rather, the incidents were often unavoidable, as staff were occupied with attending to other children and were unable to intervene in time to prevent a bite or hit. Staff noted that C1 appeared to require additional support, such as services from an Applied Behavior Analysis (ABA) therapist or the presence of an additional staff member in the classroom. Staff reiterated that the injuries were the result of insufficient staff coverage, not inadequate supervision. This issue has been addressed and cited in another report.

Parents interviewed reported no concerns relating to this allegation.

Based on LPA's interviews, it has been determined there was no preponderance of evidence supporting staff does not properly supervise day care children. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is found to be Unsubstantiated.

Exit interview was conducted with Director Jennifer Gardea. The Notice of Site Visit was posted.

End of Report.

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
LIC9099 (FAS) - (06/04)
Page: 7 of 7