300611714-5-31-2024-06-CC-MMAE-D5WUD2-20240604152848

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 300611714
Report Date: 05/31/2024
Date Signed: 05/31/2024 10:53:39 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/05/2024 and conducted by Evaluator Giselle Lucero

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20240305082940

FACILITY NAME:	CHILDTIME CHILDREN'S CENTER INC.		FACILITY NUMBER:	300611714
ADMINISTRATOR:	WEINMANN, D		FACILITY TYPE:	850
ADDRESS:	1000 S. STATE COLLEGE		TELEPHONE:	(714) 772-7225
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92806
CAPACITY:	73	CENSUS: 47	DATE:	05/31/2024
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:	Director Nichole Ontiveros		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff did not prevent a day care child from harming other children.
Staff did not attend to the needs of day care children.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Lucero conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 03/07/2024. Upon arrival LPA met with Director Nichole Ontiveros. Director guided LPA on a walkthrough of the facility. At 9:45 AM LPA observed a total of 47 preschool children with 6 staff.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 03/05/2024 alleging (1) staff did not prevent a day care child from harming other children and (2) staff did not attend to the needs of day care children. Reporting Party (RP) disclosed a child hit Child #1 (C1) while next to the staff while changing diapers and staff did not intervene.

(continue to page 2)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:	DATE: 05/31/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 06-CC-20240305082940

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.	FACILITY NUMBER: 300611714
	VISIT DATE: 05/31/2024

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

(Page 2)
RP stated C1 continued to cry, and staff ignored C1 because staff were involved in other tasks. RP stated no marks or injuries on C1 were observed.

During the investigation LPA Lucero interviewed 3 staff members, 5 parents and obtained facility roster.

During staff interviews conducted on 03/07/2024 ,staff interviewed stated staff have newly enrolled children sit with their peers and if the child is crying, staff comfort them, but not for a long period of time because staff have other children to attend to and other tasks to complete. Staff disclosed children are also comforted verbally while staff are completing other tasks. Staff also stated children with challenging behaviors are redirected and spoken to about respecting their friends and keeping their hands to themselves. Staff denied not comforting a child when they are upset and denied ever observing other staff not comfort a child. Staff also denied not intervening when a child hits another child and denied observing other staff not intervene.

LPA attempted to interview children: however, children were unable to be interviewed due to their age.

LPA interviewed 5 parents. Parents interviewed made no disclosures.

Based on LPAs interviews, it has been determined there was insufficient evidence (1) staff did not prevent a day care child from harming other children and (2) staff did not attend to the needs of day care children.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

Exit interview conducted and report was reviewed with the Director Nichole Ontiveros. A notice of site visit was given and must remain posted for 30 days.

Appeal Rights were explained. The Director was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report.

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:	DATE: 05/31/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 2