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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300611714
Report Date: 04/18/2025
Date Signed: 04/18/2025 02:02:39 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/14/2025 and conducted by Evaluator Giselle Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250214092720
FACILITY NAME:CHILDTIME CHILDREN'S CENTER INC.FACILITY NUMBER:
300611714
ADMINISTRATOR:ONTIVEROS, NICOLEFACILITY TYPE:
850
ADDRESS:1000 S. STATE COLLEGETELEPHONE:
(714) 772-7225
CITY:ANAHEIMSTATE: CAZIP CODE:
92806
CAPACITY:73CENSUS: 38DATE:
04/18/2025
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Director Nicole OntiverosTIME COMPLETED:
09:55 AM
ALLEGATION(S):
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Lack of supervision
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Giselle Lucero conducted a complaint visit regarding the above complaint allegation. LPA observed 38 preschool children with 5 staff in the classrooms.

A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 02/14/2025 alleging there was a lack of supervision. Reporting Party (RP) reported on 2/13/2025 Child #1 (C1) was observed sitting on the carpet putting objects and paper into an electrical wall outlet. RP stated 2 staff, staff #1 (S1) and staff #2 (S2) were present in the classroom and were not supervising C1.

(continue to page 2)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20250214092720
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611714
VISIT DATE: 04/18/2025
NARRATIVE
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(page 2)
During the investigation LPA Lucero interviewed 5 staff and 6 parents.

On 02/14/2025, LPA requested video footage of the alleged incident, however video footage was unable to be obtained.

During staff interviews, S1 stated they were present the day of the alleged incident. S1 stated they recalled a time during pick up where a parent came and yelled at their child to stop doing something. S1 stated they were occupied doing diaper changes by the classroom restroom and did not observe what the child was doing. S1 stated they were later informed by management regarding C1 playing with the outlet. S1 stated outlet cover boxes were installed after the incident. S2 stated they were present in the classroom the day of the alleged incident but was unaware of the incident until they were informed by another staff. S2 stated at the time, they were occupied assisting another child. Additional staff made no disclosures.

LPA unable to interview children in alleged classroom due to children's age.

LPA interviewed 6 parents. Parents interviewed made no disclosures and expressed no concerns.

Based on LPA’s staff interviews, it has been determined staff did not prevent C1 from sticking items into an electrical outlet. Therefore, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, Title 22, 101229(a) Responsibility for Providing Care and Supervision is being cited on the attached LIC 9099D. See attached LIC 9099D.

Exit interview was conducted with Director Nicole Ontiveros. The Notice of Site Visit was posted.

End of Report.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20250214092720
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611714
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/18/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/18/2025
Section Cited
CCR
101229(a)
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101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. This requirement was not met as evidence by: Based on staff interviews, it has been determined staff did not prevent C1.....
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Director stated after being informed of the incident, a work order was placed to have outlet cover boxes installed on the outlets inside the classrooms. Director provided copy of work order to LPA. Director also stated a meeting with staff will be held on 04/26/2025 and director will provide agenda.
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from sticking items into an electrical outlet. This poses an immediate health and safety risk to the children in care. This poses/posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3