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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300611714
Report Date: 06/12/2025
Date Signed: 06/12/2025 03:06:41 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2025 and conducted by Evaluator Giselle Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250508164253
FACILITY NAME:CHILDTIME CHILDREN'S CENTER INC.FACILITY NUMBER:
300611714
ADMINISTRATOR:ONTIVEROS, NICOLEFACILITY TYPE:
850
ADDRESS:1000 S. STATE COLLEGETELEPHONE:
(714) 772-7225
CITY:ANAHEIMSTATE: CAZIP CODE:
92806
CAPACITY:73CENSUS: 52DATE:
06/12/2025
UNANNOUNCEDTIME BEGAN:
01:50 PM
MET WITH:Director Nicole Ontiveros TIME COMPLETED:
03:10 PM
ALLEGATION(S):
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Facility does not provide hand soap for the children in care.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Giselle Lucero and Kathy Trinh conducted a complaint visit regarding the above complaint allegation. LPA observed 52 preschool children with 5 staff in the classrooms during nap time.

A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 05/05/2025 alleging facility does not provide hand soap for the children in care. Reporting party (RP) reported they observed a classroom’s bathroom did not have hand soap for several days.

(continue to page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20250508164253
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611714
VISIT DATE: 06/12/2025
NARRATIVE
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(page 2)

During the investigation LPA Lucero interviewed 6 staff and conducted a physical plant inspection.

During staff interviews, staff denied ever experiencing/observing there not being soap available for children. Staff stated if there is no soap in the restrooms there will be soap in the classrooms, or vise versa. Staff also stated children usually will wash their hands in the classroom after using the restroom due to supervision purposes.

On 05/14/2025 and 06/12/2025, LPA Lucero inspected the soap dispensers in the preschool classrooms and preschool restrooms and observed all soap dispensers had soap.

Based on LPA's interviews and observations, it has been determined there was no preponderance of evidence supporting the facility does not provide hand soap for the children in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is found to be Unsubstantiated.

Exit interview was conducted with Director Nicole Ontiveros. The Notice of Site Visit was posted.

End of Report.

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2