300611715-5-10-2023-06-CC-THOO-CRYPBW-20230519111102

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 300611715
Report Date: 05/10/2023
Date Signed: 05/10/2023 12:25:00 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/14/2023 and conducted by Evaluator Pat Rivas

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20230314105745

FACILITY NAME:	CHILDTIME CHILDREN'S CENTER INC.		FACILITY NUMBER:	300611715
ADMINISTRATOR:	R		FACILITY TYPE:	830
ADDRESS:	1000 S. STATE COLLEGE		TELEPHONE:	(714) 772-7225
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92806
CAPACITY:	24	CENSUS: 12	DATE:	05/10/2023
		UNANNOUNCED	TIME BEGAN:	08:15 AM
MET WITH:	Lauren Manriquez, Asst Direct & Proposed Director Monique Gonzales		TIME COMPLETED:	12:45 PM

ALLEGATION(S):

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Child sustained an injury while in care

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) P Rivas and G Lucero conducted an unannounced complaint visit to continue investigation for the above allegation and render findings. LPA was met by Asst. Director, Lauren Manriquez and conducted a tour of Infant Rooms 1 and 2. Census was taken and found four infants in room 1 with one teacher and eight infants in room 2 with two teachers.
A review of the Facility Personnel Report Summary via Guardian was conducted on 05/10/2023 indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The director was reminded that all adults 18 and over, including employees and volunteers, must obtain
a criminal record clearance or exemption, or transfer their existing clearance or exemption, prior to initial presence in a Child Care Center. A civil penalty of $100.00 minimum/day up to $500.00 maximum per day/per person will be assessed if this regulation is violated.
(cont on 9099c)

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Pat Rivas
LICENSING EVALUATOR SIGNATURE:	DATE: 05/10/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/10/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 06-CC-20230314105745

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.	FACILITY NUMBER: 300611715
	VISIT DATE: 05/10/2023

NARRATIVE

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9099c page 2

On 03/14/23 the Regional Office received a complaint alleging that a child sustained an injury while in care. The complainant alleged that they were advised that on 03/13/2023 child #1 (C1)was put on the floor of the facility and C2 bit C1 causing injuries to C1 and that injuries were not consistent with explanation of injury. Per complainant child #1 had "... contusions on the left side of the face, that looks like early bruising, redness, with linear patterns, possible finger marks."

The investigation consisted of facility file review, interviews with 5 staff (including former Director Ann Sosa) , interviews with 3 out of 10 parents. LPA called 10 parents, LPA was only able to interview 3 parents, no disclosures was made regarding the allegation. Interview with Staff indicated that the incident involving C1 and C2 occurred after snack in the afternoon on or about 03/13/23. Based on staff interviews It was found that there were two staff present with seven infants in infant room #1 during time of incident. Two infants who were non mobile were on the floor ( (including C1) These two children were on the other side of the room opposite of where hand washing was taking place(approximately 20 feet from staff with direct line of sight). C2 had been taken out of the chair and had hands cleaned and placed on the floor. Staff#1(S1)and S2 continued to wash hands for other infants. After C2 had been placed on the floor C2 went to C1 and bit C1 on the face. S1 and S2 were caring for other infants but upon hearing C1 cry, S1 stated they immediately, went to C1 and C2 and separated C2 from C1. Both S1 and S2 indicated that C2 bit C1 on the face before they were able to get to C2. Per records review it was found that C2 had prior incidents of biting other children . Previous Director Sosa had stated C1 was given first aid, called parent and completed an incident report. Director Sosa had advised LPA Rivas that the facility was working with C2's parents for C2's behavior of biting, which may have been for teething as there were prior incidents of C2 biting other children. Per former Director, Sosa part of the plan included rearrangement of room, obtaining teething toys for C2. LPA viewed picture of C1 that showed red mark on face but LPA did not observe fingerprints.
Based on the information gathered from LPA’s interviews and reviewing records of C1's and C2's file, the preponderance of evidence standard has been met, therefore the allegation regarding a child sustaining injury while in care is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 & Chapter 1, Section 101229(a)(1) Responsibility for Providing Care and Supervision is being cited.

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Pat Rivas
LICENSING EVALUATOR SIGNATURE:	DATE: 05/10/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/10/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 06-CC-20230314105745

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.	FACILITY NUMBER: 300611715
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/10/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 05/17/2023 Section Cited CCR 101229(a)(1)	1 2 3 4 5 6 7	101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. This requirement is not met as evidenced by:	1 2 3 4 5 6 7	Director reports C2 is no longer at facility and has no other children reported to be biter , Director will provide a plan with steps to be taken so issue does not arise again. Copy can be sent to LPA Rivas via email by plan correction date. (patricia.rivas@dss.ca.gov)
	8 9 10 11 12 13 14	Based on interviews from staff, parents, records review, and picture observation it has been determined Child (C2) caused injuries to C1. This is an immediate risk to the health and safety of children in care.	8 9 10 11 12 13 14
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	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Pat Rivas
LICENSING EVALUATOR SIGNATURE:	DATE: 05/10/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/10/2023

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 06-CC-20230314105745

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.	FACILITY NUMBER: 300611715
	VISIT DATE: 05/10/2023

NARRATIVE

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9099c page 3

LPA Rivas informed New Proposed Director Monique Gonzales that this report dated 05/19/2023 document(s) one Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Rivas informed the new proposed Director Monique Gonzales to provide a copy of this licensing report dated 05/10/23 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification

Exit interview was conducted with proposed director, Monique Gonzales . Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Pat Rivas
LICENSING EVALUATOR SIGNATURE:	DATE: 05/10/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/10/2023

LIC9099 (FAS) - (06/04)

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