300611715-10-9-2025-06-CC-THOO-DMPNTP-20251022104501

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 300611715
Report Date: 10/08/2025
Date Signed: 10/09/2025 08:42:46 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2025 and conducted by Evaluator Giselle Lucero

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20250807153602

FACILITY NAME:	CHILDTIME CHILDREN'S CENTER INC.		FACILITY NUMBER:	300611715
ADMINISTRATOR:	ONTIVEROS, NICOLE		FACILITY TYPE:	830
ADDRESS:	1000 S. STATE COLLEGE		TELEPHONE:	(714) 772-7225
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92806
CAPACITY:	24	CENSUS: 17	DATE:	10/08/2025
		UNANNOUNCED	TIME BEGAN:	03:30 PM
MET WITH:	Director Nicole Ontiveros		TIME COMPLETED:	04:50 PM

ALLEGATION(S):

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Child kept in the high chair for an extended period of time.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Giselle Lucero conducted an unannounced complaint inspection to deliver the findings for the above allegation. Upon arrival LPA met with Director Nicole Ontiveros. LPA observed a total of 17 infants with 5 staff in the classrooms.

A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 08/07/2025 alleging a child was kept in the highchair for an extended period of time.

(continue to page 2)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:	DATE: 10/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 6

Control Number 06-CC-20250807153602

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.	FACILITY NUMBER: 300611715
	VISIT DATE: 10/08/2025

NARRATIVE

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(Page 2)
The Reporting Party (RP) reports, based on observations made on August 6, 2025, through the facility's daycare app, Sprout About, Child #1 (C1) appeared to be seated in a highchair for an extended period during snack time, from approximately 3:00 p.m. to 4:15 p.m.

As part of the investigation, LPA Lucero conducted interviews with the Reporting Party and four (4) staff members.

Children were not interviewed due to their status as infants.

During the interview, the RP reported that C1 was in the younger infant classroom and appeared to be in a highchair for a prolonged period. The RP observed C1 squirming and shifting to the side, indicating possible discomfort.

In staff interviews, it was confirmed that highchairs are present in the younger infant classroom but not in the older infant room. Staff members denied observing or having any knowledge of C1 being placed in a highchair for an extended period. Staff also stated C1 attended the facility for a total of three days. During the first two days, C1 was primarily placed in the older infant classroom, while on the third day, C1 was assigned to the younger infant classroom.

Staff Member #3 (S3), who was assigned to the younger infant classroom on the date of the alleged incident, reported that they did not serve food to C1. S3 recalls that C1 was only in the younger infant classroom temporarily, typically for one to two hours, when transferred from the other classroom. This occurred only when C1 awoke from a nap, in order to prevent the child from disturbing other sleeping children, as staff noted that C1 would often cry upon waking.

S3 further explained that when alone in the classroom feeding infants, any child who finished eating would be removed from the highchair, cleaned, and placed on the floor while S3 continues feeding the remaining children. S3 states they position themselves to ensure continuous supervision of all children in the classroom.

(continue to page 3)

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:	DATE: 10/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 6

Control Number 06-CC-20250807153602

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.	FACILITY NUMBER: 300611715
	VISIT DATE: 10/08/2025

NARRATIVE

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(Page 3)

Based on LPA's interviews, it has been determined there was no preponderance of evidence supporting the child was kept in the high chair for an extended period of time. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is found to be Unsubstantiated.

Exit interview was conducted with Director Nicole Ontiveros. The Notice of Site Visit was posted.

End of Report.

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:	DATE: 10/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025

LIC9099 (FAS) - (06/04)

Page: 3 of 6