300613904-3-13-2024-06-CC-JHAN-D3LVU5-20240322164407

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 300613904
Report Date: 03/13/2024
Date Signed: 03/13/2024 03:23:40 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/05/2024 and conducted by Evaluator Giselle Lucero

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20240105104348

FACILITY NAME:	LAMB OF GOD CHILD CARE CENTERS		FACILITY NUMBER:	300613904
ADMINISTRATOR:	COTTRELL, LISA		FACILITY TYPE:	830
ADDRESS:	2443 E. SOUTH STREET		TELEPHONE:	(714) 772-0331
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92806
CAPACITY:	16	CENSUS: 14	DATE:	03/13/2024
		UNANNOUNCED	TIME BEGAN:	02:30 PM
MET WITH:	Director Lisa Cottrell		TIME COMPLETED:	03:40 PM

ALLEGATION(S):

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Staff yell at day care children

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Giselle Lucero conducted an unannounced complaint inspection to deliver the findings for the above allegation. This is a continuation of the investigation initiated on 01/09/2024. Upon arrival LPA met with Director, Lisa Cottrell. At 2:30 PM, LPA observed a total of 14 infants with 5 staff.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 01/05/2024 alleging staff yell at day care children. Reporting Party (RP) reported hearing various teachers yell and raise their voice loudly.

During the investigation LPA Lucero interviewed 6 staff members, 5 parents and reviewed the children’s roster.
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Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:	DATE: 03/13/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240105104348

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: LAMB OF GOD CHILD CARE CENTERS	FACILITY NUMBER: 300613904
	VISIT DATE: 03/13/2024

NARRATIVE

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(Page 2)
LPA attempted to interview 11 parents, however only 5 parents were available for interview. Parents interviewed made no disclosures.

LPA did not interview children due to infants’ age and infants being nonverbal.

During staff interviews conducted on 01/09/2024, Staff #1 (S1) disclosed raising their voice if the noise in the room is loud and having a stern voice. S1 also stated observing other staff raise their voice if the noise in the room is loud. Staff #2 (S2) stated their voice gets louder but is not yelling at the children. S2 denied ever observing another staff yell at children. Staff #3 (S3) denied ever yelling at the children. S3 disclosed observing S1 and S2 yell at the children. S3 stated the Director was made aware of the yelling and S1 and S2 no longer yell at the children. Staff #4 (S4) denied yelling at the children and stated staff raise their voice to get the children’s attention. Staff #5 (S5) denied yelling at the children and denied ever observing other staff yell. Staff #6 (S6) stated S1 was yelling at the children but was spoken to by the Director and is not yelling anymore. S6 denied ever yelling at the children.

Based on LPA’s interviews conducted with staff, it has been determined staff yell at day care children. Therefore, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, Title 22, 101223 (a)(3) Personal Rights is being cited on the attached LIC 9099D.

LPA Lucero informed Director Lisa Cottrell, that this report dated 03/13/2024 documents 1 Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care. Also, LPA Lucero informed Director Lisa Cottrell, to provide a copy of this licensing report dated 03/13/2024 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:	DATE: 03/13/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 06-CC-20240105104348

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: LAMB OF GOD CHILD CARE CENTERS	FACILITY NUMBER: 300613904
	VISIT DATE: 03/13/2024

NARRATIVE

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(Page 3)
Exit interview conducted and report was reviewed with the Director Lisa Cottrell. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Appeal Rights were explained. The Licensee was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report.

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:	DATE: 03/13/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2024

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 06-CC-20240105104348

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: LAMB OF GOD CHILD CARE CENTERS	FACILITY NUMBER: 300613904
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 03/13/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 03/13/2024 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	101223 Personal Rights (a)(3) To be free from corporal or unusual punishment... humiliation, intimidation, ridicule...or other actions of a punitive nature.... This requirement is not met as evidenced by: Based on staff interviews it has been determined S1 and S2 yelled at day care...	1 2 3 4 5 6 7	Director stated staff were spoken to and an all staff meeting will be conducted. A copy of the agenda and staff sign ins will be sent to LPA once completed.
	8 9 10 11 12 13 14	children. This is an immediate risk to the health and safety of children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:	DATE: 03/13/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2024

LIC9099 (FAS) - (06/04)

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