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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300614053
Report Date: 03/27/2024
Date Signed: 03/27/2024 04:46:58 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/22/2024 and conducted by Evaluator Aiddee Nunez
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240122101733
FACILITY NAME:BLIND CHILDREN'S LEARNING CENTER, THEFACILITY NUMBER:
300614053
ADMINISTRATOR:IRENE CHEIMI TAKAHASHIFACILITY TYPE:
830
ADDRESS:18542 B. VANDERLIPTELEPHONE:
(714) 573-8888
CITY:SANTA ANASTATE: CAZIP CODE:
92705
CAPACITY:30CENSUS: 16DATE:
03/27/2024
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Facility Representative, Meredith Cagle TIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff does not prevent daycare children from biting other daycare children.
Unqualified staff attending to daycare children.
Classroom operating out of ratio.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Nunez conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 1/31/24. Upon arrival LPA met with Facility Representative Meredith Cagle, to deliver complaint findings. Census was taken in each classroom and observed a total of 4 infant children, 2 staff members, and 1 volunteer. A total of 12 toddler children, 5 staff members, and 2 volunteers were observed in the toddler option classrooms.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance with staffing ratios.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 06-CC-20240122101733
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: BLIND CHILDREN'S LEARNING CENTER, THE
FACILITY NUMBER: 300614053
VISIT DATE: 03/27/2024
NARRATIVE
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On 01/22/24 the Orange County Child Care Office received a complaint alleging Staff does not prevent daycare children from biting other daycare children, Unqualified staff caring for daycare children, and Classroom operating out of ratio. Reporting Party (RP) stated a daycare Child#1 (C1) is a biter. RP stated C1 bites multiple daycare children. RP stated C1 has broken skin to another daycare child. RP stated that C1 is punished by not being allowed to play and sit in the “quiet area.” RP stated C1 is not provided with toys, no activities and sits in the “quiet area” for a total of 1 hour throughout the day when daycare children are at free play. RP stated staff are advised not to inform C1’s parents about the biting incidents. RP stated that the office knows about the incidents but does nothing to resolve the issue. RP also stated there are 2 staff members with 10 infants. RP stated there are staff members who are unqualified to care for daycare children. RP stated there are “3 Grandmothers” who come to the facility and volunteer. RP stated unqualified staff members and volunteers are left alone with daycare children.

During the investigation, the LPA interviewed 7 staff members, reviewed staff files, reviewed C1’s file, and obtained the personnel report, children’s roster, and staff timecards. The children were not interviewed due to age and being non-verbal.

On 1/31/24 LPA interviewed 7 staff members including the facility representative. 5 out of 7 staff members stated C1 is a biter. Staff#3 (S3) stated C1 has bit many daycare children. S3 stated C1 has bit at least 10 daycare children. Staff#4 (S4) stated C1 would bite daycare children a few times a week. There were 5 incidents reports in file regarding biting incidents. All interviewed staff members stated C1 is not put in a “quiet area” for 1 hour. S4 stated that C1 has been put in time out for about 2 minutes. Staff#6 (S6) stated C1 has been put in time out for 2 or 5 minutes. 4 out of 6 staff members did not disclose that C1 is not provided with toys or activities. All interviewed staff members stated they were not advised by the office not to inform C1’s parents about the biting incidents.

On 1/31/24 LPA interviewed 7 staff members including the facility representative. 5 out of 7 staff members stated they have been out of ratio. Staff#2 (S2) stated during the afternoon S2, and S3 are left alone with 13 infants. S2 stated this happens about 2 times a week. S3 stated that S3 and another staff member are left alone with more than 8 infants. The facility representative stated they have been out of ratio “not more than a few minutes.”

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 06-CC-20240122101733
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: BLIND CHILDREN'S LEARNING CENTER, THE
FACILITY NUMBER: 300614053
VISIT DATE: 03/27/2024
NARRATIVE
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During record review, LPA reviewed 6 staff files and discovered that all staff members that are assigned in the toddler apple room do not have any units in toddler and infant courses. All staff members that are in the toddler apple room do not meet the teacher qualifications to work alone with infants/toddlers. All interviewed staff members stated that “Grandmothers” (volunteers) are never left alone with the infant/toddler children.

On 3/11/24 LPA attempted to interview 5 parents however only 2 parents were available for interviews. None of the parents disclosed any concerns about the childcare center. All of the parents were satisfied with the childcare center.



Based on LPA’s interviews conducted with 7 staff members and records reviewed, it has been determined that staff does not prevent daycare children from biting other daycare children, classroom is operating out of ratio, and unqualified staff are attending daycare children. The preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22 Division 12 Chapter 1, Sub Chapter 2 Section 101223(a)(2) Personal Rights, 101416.2 (b) Infant Care Teacher Qualifications and Duties, and 101416.5 (b) Staff-Infant Ratio, are being cited on the attached LIC9099D.

Due to the Type A violation, the licensee shall post and provide copies of the report to parents/guardians of the children in care at the facility by the next business day and shall provide to the parents/guardians of children newly enrolled at the facility during the next 12 months. In addition, the licensee shall immediately post upon receipt the Proof of Correction for 30 consecutive days and provide a copy to current and enrolling parents. The licensee is to keep Acknowledgement Receipt (LIC 9224) signed by parents in each child’s file. Failure to post Type A reports for 30 days will result in a Civil Penalty of $100.00

Exit interview was conducted with Meredith Cagle. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

End of Report

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 06-CC-20240122101733
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: BLIND CHILDREN'S LEARNING CENTER, THE
FACILITY NUMBER: 300614053
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/27/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type A
03/28/2024
Section Cited
CCR
101223(a)(2)
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101223(a)(2) Personal Rights (a) The licensee shall ... personal rights: (2) To be accorded safe, healthful, and comfortable accommodations, furnishings, and equipment to meet his/her needs. This requirement was not met evidence by:
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The facility representative stated they will document everything we are doing. We updated the training health and safety manual and implement training to staff to identify bitting before it happens. We will continue to do social/emotional training. We will continue to have therapist sessions to families. We will continue to remove children that are bitting from the situation and give them space. We will continue to give parents strategies to encourage their child not to bite.
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Based on interviews conducted by LPA and incident reports, it was determined that the staff are not preventing children from biting other children. This poses an immediate risk to the health/safety of the children.
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Request Denied
Type A
03/28/2024
Section Cited
CCR
101416.5(b)
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101416.5 Staff-Infant Ratio (b)There shall be a ratio of one teacher for every four infants in attendance. This requirement was not met by:
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The facility representative stated they will review staff and children's number daily. Including coverage for restroom breaks and throughout the day as children go home. .
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Based on interviews conducted by LPA, it was determined that the facility is operating out of ratio. This poses an immediate risk to the health/safety of the children.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20240122101733
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: BLIND CHILDREN'S LEARNING CENTER, THE
FACILITY NUMBER: 300614053
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/27/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type B
04/10/2024
Section Cited
CCR
101416.2(b)
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101416.2 Infant Care Teacher Qualifications and Duties (b) Prior to employment, an infant care teacher shall have completed... three... units related to the care of infants...

This requirement was not met evidenced by:
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The facility representative stated they will enroll in an infant/toddler classroom and send the proof to the LPA via email.
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Based on LPAs interviews and record review, staff that are in the apple classroom do not have units in infant/toddler courses. This poses a potential risk to the health/safety of the children.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5