300614053-6-17-2024-06-CC-THOO-D6FT8A-20240621143002

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 300614053
Report Date: 06/17/2024
Date Signed: 06/17/2024 03:57:08 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/06/2024 and conducted by Evaluator Aiddee Nunez

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20240506104615

FACILITY NAME:	BEYOND BLINDNESS		FACILITY NUMBER:	300614053
ADMINISTRATOR:	CAGLE, MEREDITH		FACILITY TYPE:	830
ADDRESS:	18542 B. VANDERLIP		TELEPHONE:	(714) 573-8888
CITY:	SANTA ANA	STATE: CA	ZIP CODE:	92705
CAPACITY:	30	CENSUS:	DATE:	06/17/2024
		UNANNOUNCED	TIME BEGAN:	02:30 PM
MET WITH:	Director, Meredith Cagle		TIME COMPLETED:	04:15 PM

ALLEGATION(S):

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Child sustained unexplained injuries while in care
Staff did not meet child's diapering needs resulting in a diaper rash
Staff did not provide copies of incident reports to parent

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) Nunez conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 5/14/24. Upon arrival LPA met with Director Meredith Cagle, to deliver complaint findings. Census was taken in each classroom and observed a total of 4 infant age children with 2 staff members and 1 volunteer. A total of 11 toddler age children with 5 staff members and 2 volunteers were observed in the toddler option classrooms.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance with staffing ratios.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:	DATE: 06/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240506104615

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: BEYOND BLINDNESS	FACILITY NUMBER: 300614053
	VISIT DATE: 06/17/2024

NARRATIVE

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On 5/6/24 the Orange County Child Care Office received a complaint alleging Child sustained unexplained injuries while in care, Staff did not meet child's diapering needs resulting in a diaper rash, and Staff did not provide copies of incident reports to parent. Reporting Party (RP) stated that Child#1 (C1) sustained scratches to C1 face and staff did not know how the incidents occurred. RP suspects C1 fell and sustained the scratches. RP stated they did not receive an incident report from the facility. RP stated that in November and December, staff did not change C1’s diaper which cause C1 to sustained a diaper rash.

During the investigation, LPA Nunez interviewed 6 staff members, and obtain copies of incident reports, diaper charts, staff timecards, and messages from brightwheel app. The children were not interviewed due to age and being non-verbal.

LPA Nunez interview 5 staff member. Staff#5 (S5) stated S5 saw C1 and Child#2 (C2) in the play house S5 was a few feet away from the play house when the incident occurred. C2 was sitting in the play house and C1 was taunting C2 and getting on C2’s face. C2 then kicked C1 on the face and left a scratch on C1’s face. Staff#2 (S2) stated C1 approached S2 to show the mark on C1’s face and S2 stated S2 glance at the mark and it was a scratch that was about half the size of S2 pinky finger. Staff#4 (S4) stated S4 informed C1’s Parent#1 (P1) about the incident. LPA requested RP to provide pictures of the marks, but they were never provided. S4 stated that S4 gave P1 a copy of incident report on the day of the incident. LPA also obtained a copy of the incident report that was dated the day the incident occurred.

Staff#1(S1) stated that C1 had a severe diaper rash at one point. S1 stated P1 had notify the facility about C1’s diaper rash and S1 stated that P1 told S1 that C1 had a diaper rash due to the medication C1 was taking. S1 stated P1 brought in prescribed cream and told S1 to put heavily cream on C1’s bottom when changing C1’s diaper. S1 stated they were doing that for some time. Staff#2 (S2) stated P1 told S2 to put ointment cream on C1’s bottom no matter what and to put a lot. S2 also stated P1 told S2 that if they need more ointment P1 can provide it. LPA also reviewed messages between P1 and staff from brightwheel app. that were provided by the facility. On 12/4/23, on the brightwheel app messages it states S4 messaging P1 to notifying P1 that when they changed C1’s diaper and it looked a lot better and there were no rashes, but they added ointment just like they were instructed by P1. P1 messaged S4 and thanked S4. S4 also messaged P1 that all the staff knew to put ointments on C1’s bottom. On 12/8/23 and 12/11/23 there were messages between staff and P1 regarding putting ointment cream on C1’s bottom.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:	DATE: 06/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2024

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240506104615

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: BEYOND BLINDNESS	FACILITY NUMBER: 300614053
	VISIT DATE: 06/17/2024

NARRATIVE

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On 12/20/23, there was a message from P1 to staff stating that C1 is taking medication and to check C1’s diaper frequently because they might not notice if C1 has a soiled diaper because C1’s solid diapers do not smell. On the diaper chart it states C1 had 3 diaper changes and one diaper change was done by P1 at the end of the day. There are messages on 12/21/23 and none of the messages stated concerns about C1’s diaper rash. There were no messages for the month of November between P1 and staff regarding a diaper rash.

On 5/3/24 LPA attempted to interview 6 parents however only 2 parents were available for interviews. None of the parents disclosed any concerns about the childcare center. The 2 parents were satisfied with the childcare center.

Based on LPA’s staff interviews, record reviews, and parent interviews, the complaint alleging Child sustained unexplained injuries while in care, Staff did not meet child's diapering needs resulting in a diaper rash, and Staff did not provide copies of incident reports to parent are found to be UNSUBSTIATED. Although the allegation may have happened or are valid, there is not enough preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation are unsubstantiated.

Exit interview conducted and report was reviewed with Director Meredith Cagle. Notice of site visit was given and must remain posted for 30 days. Failure to comply with the posting requirements shall result in an immediate civil penalty of $100.

Appeal Rights were explained. The Director was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:	DATE: 06/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2024

LIC9099 (FAS) - (06/04)

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