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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300614059
Report Date: 11/12/2024
Date Signed: 11/12/2024 03:58:22 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/26/2024 and conducted by Evaluator Patricia Duron
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240926160227
FACILITY NAME:CATALYST KIDS-TURTLE ROCKFACILITY NUMBER:
300614059
ADMINISTRATOR:HO, MINDYFACILITY TYPE:
840
ADDRESS:5151 AMALFI DRIVETELEPHONE:
(949) 854-5060
CITY:IRVINESTATE: CAZIP CODE:
92603
CAPACITY:70CENSUS: 7DATE:
11/12/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Center Manager, Marsha LinguistTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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staff unable to prevent child from getting bullied by another child in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Patricia Duron conducted an unannounced complaint visit to deliver the complaint findings. This is a continuation of the investigation initiated on 10/01/24, LPA met with Center Manager, Marsha Linguist and informed the director of the purpose of the visit. The director and LPA observed classrooms and census was taken. The overall census observed was 4 staff and 7 children.
A review of staff criminal clearance records on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 9/26/24 a complaint was filed with the Licensing office alleging staff unable to prevent child from getting bullied by another child in care. Reporting Party (RP) stated, Child #1 (C1) was bullied by C2 multiple times while in care. RP also stated C2 hurt C1’s eye and was verbally harassing C1.
During the course of investigation, LPA interviewed 4 staff members, 4 children and 4 parents, and reviewed records.
Page 1 of 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20240926160227
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CATALYST KIDS-TURTLE ROCK
FACILITY NUMBER: 300614059
VISIT DATE: 11/12/2024
NARRATIVE
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LPA interviewed 4 staff members, 4 out of 4 staff stated they have not witnessed staff unable to prevent child from getting bullied by another child in care. Staff 1 (S1) stated, staff often discuss rules with children and reinforce rules, and staff will ask the children about rules. When the children had conflict with other children, the staff will assist the child or children to resolve the issue, discuss the issue together, and staff always inform the parents. Staff 2 (S2) stated, when the children have issues with each other, staff will call the children over, and ask what's happening, and help them resolve the problem; staff will help them and remind them to share toys and materials. Staff remind children to use their words. Staff 4 (S4) stated, if there is an incident, staff will de-escalate the situation; staff will talk to the children involved and find out what happened. Staff inform the parents during pick up time or sometimes staff will call parents. Staff set up a meeting if necessary to resolve issue or discuss the child’s behavior. S4 disclosed one-time the children were playing Uno and both C1 and C2 lost the game. Both C1 and C2 threw the cards down on the table and one card passed C1’s eye and S4 thought the card may have touched C1’s eyelash. C1 did not react or respond to the card.

LPA Duron interviewed 4 children. All 4 interviewed children did not reveal any staff violating their rights.


LPA Duron interviewed 4 parents. All interviewed parents stated they did not have any concern with facility.

Based on the information gathered from LPAs’ interviews, observation, and the record review, the preponderance of the evidence has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation of staff unable to prevent child from getting bullied by another child in care did or did not happen; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The facility representative was provided a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days. Any proposed changes to the physical plant, including telephone number, shall be
immediately reported to the Department.

The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The “Notice of Site Visit” must be posted on or adjacent to the door. Page 2 of 2. End of Report.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2