304204556-12-20-2024-06-CC-THOO-DC92ZZ-20241223165111

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304204556
Report Date: 12/18/2024
Date Signed: 12/20/2024 01:17:30 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/30/2024 and conducted by Evaluator Archibaldo Silva

COMPLAINT CONTROL NUMBER: 06-CC-20240930142041

FACILITY NAME:	GUDINO, ALICIA & GUDINO, ESTHER		FACILITY NUMBER:	304204556
ADMINISTRATOR:	GUDINO, ALICIA & ESTHER		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(714) 873-6569
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92806
CAPACITY:	14	CENSUS: 1	DATE:	12/18/2024
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Esther and Alicia Gudino		TIME COMPLETED:	09:50 AM

ALLEGATION(S):

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The licensee did not change child #1 (C1) regularly resulting in rashes on the buttocks area.

INVESTIGATION FINDINGS:

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On 12/18/2024 Licensing Program Analyst (LPA) A. Silva conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 10/8/2024. Upon arrival, the LPA met with licensees Gudino Esther and Alicia who were informed of the purpose of the visit. A review of the Facility Personnel Report Summary shows all facility staff or individuals who require caregiver background checks have received a criminal record clearance and a child abuse index clearance or an exemption clearance. The census at the time of the visit was 1 child.

The Department received a complaint on 9/30/2024 alleging the licensee did not change child #1 (C1) regularly resulting in rashes on the buttocks area.

THIS IS AN AMENDED VERSION OF A REPORT DATED 12/18/24.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Archibaldo Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 12/18/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240930142041

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: GUDINO, ALICIA & GUDINO, ESTHER	FACILITY NUMBER: 304204556
	VISIT DATE: 12/18/2024

NARRATIVE

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On 10/10/2024, the LPA spoke with the reporting party (RP). RP did not provide any additional information about the allegation.

On 10/8/2024, the LPA interviewed two facility staff. Staff #1 (S1) and Staff #2 (S2) denied the allegation was true. S1 said S1 was primarily responsible for changing diapers. S1 discussed diaper change protocols including strategic diaper changes at 10 AM, after lunch at around 11:30 AM, and after the nap, which follows lunch. S1 added, “I change diapers if I know they need it; if there is a smell during play, I change diapers” and said the children “get another change before they go home.” S1 acknowledged that Parent 1 (P1) returned Child 1 (C1) “a couple of times from the car” because C1 had a soiled diaper. S1 added that C1 had been changed only 30 minutes before pick-up time. S1 acknowledged that C1 “had poop and a little rash, but the children here hardly ever get a rash because I for sure change them three times a day and more if they need it.” According to S1, the problem was that C1 “doesn’t show or smell when C1 needs a diaper change” and “other children squat and push and make faces or hide, but not C1.” S1 denied any wrongdoing. When asked about the diaper change protocol, S2 said, “I've seen S1 changes them three times a day like right now S1 called them for a diaper change. And if they need more, S1 changes them. What I have seen is that the children get a diaper change three times a day or more.”

Children were not interviewed because they were non-verbal due to their young age.

On 12/09/24, the LPA called all four parents who have children enrolled in the daycare for an interview. Parent 4 (P4) was reached and interviewed and did not provide any information to dismiss or corroborate the allegation. The rest of the parents could not be reached or did not respond to the Department’s request for information.

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Archibaldo Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 12/18/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2024

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240930142041

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: GUDINO, ALICIA & GUDINO, ESTHER	FACILITY NUMBER: 304204556
	VISIT DATE: 12/18/2024

NARRATIVE

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On 10/08/24, the LPA observed that during the interview with S1, Child #4 (C4) approached S1 and signaled to S1 for a jar of ointment used to treat and prevent diaper rash that was on the table. C4 said "mine" and "pee-pee" while gesturing to the application of the ointment on the buttocks. During the interview with S2, the LPA observed S1 calling the children into the main daycare area for a diaper change at around 10:00 AM.

Based on observation, interviews conducted and records review, the preponderance of evidence standard has not been met. Although the allegation that the licensee did not meet a daycare child's diapering needs may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted with licensee Esther Gudino. The Notice of Site Visit was posted during the visit. The director was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First-level appeals should be sent to the regional manager to the address listed above.

END.

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Archibaldo Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 12/18/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2024

LIC9099 (FAS) - (06/04)

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