304270109-4-9-2024-06-CC-PMAA-D4DUJH-20240416153730

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270109
Report Date: 04/09/2024
Date Signed: 04/09/2024 10:24:05 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/05/2024 and conducted by Evaluator Cindy Nguyen

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20240205161745

FACILITY NAME:	CENTRALIA HEAD START		FACILITY NUMBER:	304270109
ADMINISTRATOR:	PAULINE ABU-TAYEH		FACILITY TYPE:	850
ADDRESS:	6627 LA CIENEGA		TELEPHONE:	(714) 228-9004
CITY:	BUENA PARK	STATE: CA	ZIP CODE:	90620
CAPACITY:	80	CENSUS: 42	DATE:	04/09/2024
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Director, Pauline Abu-Tayeh		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Facility staff do not ensure children are not disturbed while napping.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Cindy Nguyen conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 02/12/2024. Upon arrival LPA met with the Director, Pauline Abu-Tayeh who accompanied LPA on a tour of the facility. Census was taken as follows: 42 preschool children with 6 staff members. A review of staff criminal records indicates all facility staff or individuals who require caregiver background checks have received a criminal record clearance or exemption and a child abuse index clearance.

On 02/05/2024 a complaint was filed with the Department alleging that facility staff do not ensure children are not disturbed while napping. During the investigation, LPA Nguyen conducted 2 physical plant inspections, interviewed 4 staff members, review a child’s file, obtained facility children's roster, parents handbook, classroom’s roster, and classroom’s schedule.

Continued on 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Cindy Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 04/09/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240205161745

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CENTRALIA HEAD START	FACILITY NUMBER: 304270109
	VISIT DATE: 04/09/2024

NARRATIVE

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Page 9099C

Complainant alleged that there have been several times that a child disrupts the other children during napping. Complainant stated that the child runs into the classroom, shouts, cries, and throws toys on the floor during nap time which wakes the other children. Per complainant, staff have tried different strategies to redirect the child like giving the child books or stuffed animals, and quiet activities at the table such as puzzles, playdough, crayons, paint, and markers but nothing works.

During the staff interview, all the staff interviewed stated that the facility is always within compliance with children's personal rights regulation. Staff #1, #2, and #3 (S1, S2, S3) stated that they have tried different strategies to redirect the child during nap times, but it hasn’t been working. S1-S3 do feel that the child sometimes disrupts other children from napping. Staff #4 (S4) stated that the facility continues to come up with new strategies to work with the child.

LPA called 7 parents and left message for return calls. The four parents interviewed did not express any concerns.

LPA attempted to interview six children, however; the children were not qualified for the interview due to being too young (non-verbal).

Based on LPA observations on 02/12/2024 of staff directing the child, document reviews of the development of a behavior intervention plan and interviews which were conducted, the preponderance of evidence was not met, therefore the above allegation is found to be UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted with Director, Pauline Abu-Tayeh, LPA issued a technical violation to the facility. The Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Cindy Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 04/09/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2024

LIC9099 (FAS) - (06/04)

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