304270109-7-16-2024-06-CC-JHAN-D7GRZF-20240724132749

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270109
Report Date: 07/16/2024
Date Signed: 07/16/2024 11:38:38 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/04/2024 and conducted by Evaluator Vivian Trinh

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20240604002307

FACILITY NAME:	CENTRALIA HEAD START		FACILITY NUMBER:	304270109
ADMINISTRATOR:	PAULINE ABU-TAYEH		FACILITY TYPE:	850
ADDRESS:	6627 LA CIENEGA		TELEPHONE:	(714) 228-9004
CITY:	BUENA PARK	STATE: CA	ZIP CODE:	90620
CAPACITY:	80	CENSUS: 0	DATE:	07/16/2024
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Erica Collier (Center Director)		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff did not prevent a daycare child from biting another child
Staff are not following the Admission Policies
Staff is retaliating against a daycare child

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) V. Trinh conducted an unannounced inspection to investigate the above allegations. Upon arrival, LPA met with Center Director Representative from Home Based, Erica Collier, and discussed the purpose of the investigation inspection. At 10:30am, LPA did not do a walk-through to tour the facility due to summer vacation, and a census was taken zero children and 1 staff.

A review of staff criminal records indicates all facility staff or individuals who require caregiver background checks have received a criminal record clearance or exemption and a child abuse index clearance.
On June 6, 2024, a complaint was filed with the Licensing Office alleging (1) Staff did not prevent a daycare child from biting another child. (2) Staff are not following the Admission Policies. (3) Staff is retaliating against a daycare child.

Continued Page 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:	DATE: 07/16/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240604002307

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CENTRALIA HEAD START	FACILITY NUMBER: 304270109
	VISIT DATE: 07/16/2024

NARRATIVE

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During the investigation, LPA conducted a physical plant inspection, interviewed 4 staff members, 3 children, 4 parents, and obtained the facility children’s roster, personnel report, and a handbook about Services Area Plans, Policies, and procedures. Child #4 (C4) could not be interviewed due to being non-verbal.

Regarding allegation (1) Staff did not prevent a day-care child from biting another child.
LPA interviewed 4 staff members. 4 out of 4 staff stated they follow the protocols for C1 from the Disabilities Department Inclusion Support Facilitators (ISF); In addition, the center has one staff shadowing C1 while in care.

Regarding allegation (2) Staff are not following the Admission Policies.
LPA interviewed 4 staff members. 4 out of 4 staff stated, that Orange County Health Services (OCHS) has an ISF that helps children with behavior and disability needs. The Center director, education managers, teachers, and ISF facilitator set up a plan to support C1. C1 received ISF services from the Head Start program which supports C1 in the classroom.

Regarding allegation (3) Staff is retaliating against a day-care child.
LPA interviewed 4 staff members. 4 out of 4 staff members stated that they are receiving support from the ISF program, the Center Director, parents, and each other within the center. All staff stated they are including C1 in every activity while C1 is in care.

LPA interviewed 4 parents. 4 out of 4 parents stated they do not have any concerns with the facility.
Based on LPA’s observations, documents reviewed, and interviews that were conducted. There is insufficient evidence to corroborate the allegations (1) Staff did not prevent a day-care child from biting another child, (2) Staff are not following the Admission Policies, and (3) Staff is retaliating against a day-care child. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

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SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:	DATE: 07/16/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2024

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240604002307

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CENTRALIA HEAD START	FACILITY NUMBER: 304270109
	VISIT DATE: 07/16/2024

NARRATIVE

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Exit interview was with the Center Director Representative from Home Based, Erica Collier. Notice of Site Visit was posted during the visit. Center Director Representative from Home Based, was informed that the notice of site visit must be posted for 30 consecutive days. Center Director Representative from Home Based was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First-level appeals should be sent to the regional manager to the address listed above.

The End of Report

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:	DATE: 07/16/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2024

LIC9099 (FAS) - (06/04)

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