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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270205
Report Date: 02/19/2026
Date Signed: 02/19/2026 03:51:32 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/25/2025 and conducted by Evaluator Giselle Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20251125161336
FACILITY NAME:CHILDTIME CHILDREN'S CENTERFACILITY NUMBER:
304270205
ADMINISTRATOR:ONTIVEROS, NICOLEFACILITY TYPE:
840
ADDRESS:1000 SOUTH STATE COLLEGETELEPHONE:
(714) 772-7225
CITY:ANAHEIMSTATE: CAZIP CODE:
92806
CAPACITY:19CENSUS: 0DATE:
02/19/2026
UNANNOUNCEDTIME BEGAN:
02:50 PM
MET WITH:Director Jennifer GardeaTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff picked up child and moved child due to child not listening
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Giselle Lucero and Madelina Do conducted an unannounced complaint inspection to deliver the findings for the above allegation. Upon arrival there were no children present.

A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 11/25/2025 alleging staff picked up child and moved child due to child not listening. Reporting party (RP) reported Staff #1 (S1) was observed to pick up Child #1 (C1) and moved them to another area due to C1 no listening to S1.

(continue to page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 02/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20251125161336
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 304270205
VISIT DATE: 02/19/2026
NARRATIVE
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*This is an amended version of the original report dated 02/19/2026*
(Page 2)
During the investigation, LPA Lucero interviewed seven (7) staff members, two (2) children and three (3) parents.

During interviews with the children, Child #1 (C1) reported that they were playing on the carpeted area when Child #2 (C2) asked them to move. C1 stated they were not interfering with C2’s play. According to C1, a verbal disagreement occurred, which escalated into a physical altercation. C1 alleged that C2 grabbed their wrist in an attempt to move them, and in response, C1 punched C2’s hand. C1 further stated that Staff #1 (S1) approached, grabbed C1’s wrist, and pulled them off the carpet.

LPA was unable to interview C2. LPA also interviewed Child #3 (C3), who was present at the time of the alleged incident. C3 reported no concerns regarding S1 and stated they did not recall observing S1 grab C1 or pull them off the carpet.

During staff interviews, S1 denied the allegation. S1 stated they were the only staff member present at the time and described the incident as a verbal disagreement between C1 and C2 that escalated into a physical altercation. S1 reported intervening to de-escalate the situation and redirect C1 away from the carpeted area. S1 stated they lifted C1 from behind and moved them off the carpet in a non-aggressive manner. S1 further stated that management later spoke with them as a reminder of the center’s hands-off policy. S1 explained that they intervened due to concerns about maintaining a safe environment. Other staff members interviewed did not report any concerns or make disclosures regarding S1.

The LPA was unable to obtain video footage of the alleged incident. The LPA interviewed three parents, none of whom expressed concerns related to the allegations.

Based on LPA's interviews, it has been determined there was no preponderance of evidence supporting there was a violation of personal rights. regarding the allegation stating "staff picked up child and moved child due to child not listening". Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is found to be Unsubstantiated. Exit interview was conducted with Director Jennifer Gardea. The notice of site visit was posted.
End of Report.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 02/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2