304270267-8-1-2024-06-CC-JHAN-D7YQDD-20240809120435

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270267
Report Date: 08/01/2024
Date Signed: 08/01/2024 01:12:43 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/10/2024 and conducted by Evaluator Sarah Garcia

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20240610104308

FACILITY NAME:	CHILDTIME CHILDREN'S CENTER		FACILITY NUMBER:	304270267
ADMINISTRATOR:	VASQUEZ, JENNY		FACILITY TYPE:	830
ADDRESS:	705 EAST BIRCH STREET		TELEPHONE:	(714) 256-2010
CITY:	BREA	STATE: CA	ZIP CODE:	92821
CAPACITY:	52	CENSUS: 34	DATE:	08/01/2024
		UNANNOUNCED	TIME BEGAN:	08:40 AM
MET WITH:	Education Manager, Briana Solario		TIME COMPLETED:	10:40 AM

ALLEGATION(S):

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Staff yell at daycare children.
Staff spoke inappropriately to daycare children.

INVESTIGATION FINDINGS:

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*This page is amended to mark public*
On 8/1/24 at 8:40am, Licensing Program Analyst (LPA), Sarah Garcia conducted an unannounced complaint inspection to deliver the findings for the above allegations. This is a continuation of the investigation initiated on 06/10/2024. Upon arrival, LPA met with education manager, Briana Solario. Education manager guided LPA on a walkthrough of the facility. Census was taken and LPA observed a total of 34 infants with 10 staff. A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
The Department received a complaint on 6/10/24 alleging Staff yell at daycare children and Staff spoke inappropriately to daycare children.
Reporting Party (RP) stated, “I could hear [a staff] telling several kids to stop crying because it makes them look uglier.... Be quiet I’ve had enough of you today.”
(Continue to page 2)

Unsubstantiated

Estimated Days of Completion: 60

SUPERVISOR'S NAME: Patricia Magana	TELEPHONE: (714) 703-2821
LICENSING EVALUATOR NAME: Sarah Garcia	TELEPHONE: (714) 703-2800
LICENSING EVALUATOR SIGNATURE:	DATE: 08/01/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240610104308

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER	FACILITY NUMBER: 304270267
	VISIT DATE: 08/01/2024

NARRATIVE

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(Page 2)
During the investigation, LPA Garcia interviewed 19 staff, 5 parents, reviewed relevant documentation, facility roster, and personnel report.

During staff interviews on 6/4/24, Staff 1 (S1), Staff 2 (S2), Staff 3 (S3), Staff 4 (S4), Staff 5 (S5), Staff 8 (S8), Staff 9 (S9), Staff 16 (S16), Staff 17 (S17) made no disclosures regarding the allegations.
LPA asked Staff 6 (S6) if you or any staff yelled and S6 stated, “Yeah, I have. It is toward the classroom and not in one specific classroom. It is when the kids are running around the classroom. That was two weeks ago, and [they] got everybody and said that is very unsafe for your bodies….It was classroom control.” Staff 7 stated, “The over-the-top yelling is a lot sometimes. It is never effective to be yelling at the kids if they are not acting a certain way. I have heard a teacher threaten no outside time for a child because they were acting up.” Staff 10 (S10) stated, “It is an attention-grabbing yell not yelling at children.”

Staff 11 (S11) stated, “I had a situation, but it was a year ago and it was about tone. They were not rude it was about tone. It was 5-6 years ago. One thing we talked about in staff meetings was tone and meanings...I do have teachers I can hear talking from here... It is not harsh tones that I hear.” S12 stated, “I guess I would say in an instance where they would put themselves in danger. If someone was climbing a chair, we would yell their name.” Staff 13 (S13) stated, “Yes, in the sense that I would not call it is yelling. A voice that comes out and that teacher voice comes out. An example a child that might be biting another child and they do not have time to put their body in front. It is a raise teacher voice for the safety of the child. It could look and sound like it is a raised voice.” Staff 14 (S14) stated,” No, I don’t feel like we yell. We have a strict, firm voice but never yelling.” Staff 15 (S15) stated, “No, I don’t think so. We are all good. We raise our voice sometimes....it is a lot of redirections...”

Staff 18 (S18) stated, “Not in a way it was yelling. If anything, it was for their own safety. Some of our kids like to climb boxes or furniture. We raise our voices to tell them not to. If the hid....” Staff 19 (S19) stated, “One of the staff left not too long ago. She was the one who was verbally abusing the children in her classroom. She had specific names for her children…” S7 stated, “S1. They are no longer working here, and they were the lead teacher in that classroom.”

(continue to page 3)

SUPERVISOR'S NAME: Patricia Magana	TELEPHONE: (714) 703-2821
LICENSING EVALUATOR NAME: Sarah Garcia	TELEPHONE: (714) 703-2800
LICENSING EVALUATOR SIGNATURE:	DATE: 08/01/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2024

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240610104308

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER	FACILITY NUMBER: 304270267
	VISIT DATE: 08/01/2024

NARRATIVE

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(Page 3)

LPA Garcia contacted 5 parents. 3 out of 5 parents made no disclosures about the allegations.

Based on LPA’s staff interviews, there is an insufficient amount of evidence to corroborate the allegations that staff yell at daycare children and staff spoke inappropriately to daycare children. Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore, the above allegation(s) are found to be UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with the education manager, Briana Solario. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Appeal Rights were explained. Education manager, Briana Solario was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report

SUPERVISOR'S NAME: Patricia Magana	TELEPHONE: (714) 703-2821
LICENSING EVALUATOR NAME: Sarah Garcia	TELEPHONE: (714) 703-2800
LICENSING EVALUATOR SIGNATURE:	DATE: 08/01/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2024

LIC9099 (FAS) - (06/04)

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