304270291-5-27-2026-06-CC-TNGN-DUXUM3-20260611154140

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270291
Report Date: 05/27/2026
Date Signed: 05/27/2026 03:12:50 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2026 and conducted by Evaluator Kathy Trinh

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20260324133832

FACILITY NAME:	SOUTH COAST YMCA-OAKGROVE		FACILITY NUMBER:	304270291
ADMINISTRATOR:	MARTINEZ, CHRISTIAN		FACILITY TYPE:	840
ADDRESS:	22705 SANBORN		TELEPHONE:	(949) 360-1427
CITY:	ALISO VIEJO	STATE: CA	ZIP CODE:	92656
CAPACITY:	180	CENSUS: 65	DATE:	05/27/2026
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Facility Representative, Kamisha Johnson		TIME COMPLETED:	03:20 PM

ALLEGATION(S):

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Child is being physically hit and harassed by another child.
Facility staff are not properly supervising children allowing bullying to occur.
A Child's safety is being threatened.

INVESTIGATION FINDINGS:

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On 05/27/2026, Licensing Program Analyst (LPA), K. Trinh conducted an unannounced subsequent complaint inspection for the purpose of delivering findings for the complaint investigation that was initiated on 03/27/2026. Upon arrival, LPA met with Facility Representative Kamisha Johnson and was led on a tour of the facility. LPA observed a total of 65 children and 6 staff. A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 3/24/2026, the Orange County Regional Child Care Licensing Office received a complaint with the following allegations: (1) Child is being physically hit and harassed by another child, (2) Facility staff are not properly supervising children allowing bullying to occur, and (3) A child's safety is being threatened.
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Unsubstantiated

Estimated Days of Completion: 90

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Kathy Trinh
LICENSING EVALUATOR SIGNATURE:	DATE: 05/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

Control Number 06-CC-20260324133832

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SOUTH COAST YMCA-OAKGROVE	FACILITY NUMBER: 304270291
	VISIT DATE: 05/27/2026

NARRATIVE

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(Page 2)

During investigation, LPA conducted interviews with five (5) staff, four (4) parents, six (6) children, and obtained pertinent documents.

Regarding allegation (1) Child is being physically hit and harassed by another child.
RP stated that C1 has been bullied by C2 for years, and that the bullying has persisted even after the staff had separated the children. RP shared that on one occasion, C2 put their hands on C1’s neck to push them off the big toy.

During staff interviews, Staff 4 (S4) stated they were told that C1 and C2 cannot be together. Staff 5 (S5) stated that C1 and C2 used to be in the same group together and C2 would bother C1 by destroying their things. S5 has never seen C1 and C2 hurt each other physically. Both children have been placed in different groups for about two (2) months as of April 2026. There have been no conflicts between the children since they have been separated. Staff 3 (S3) stated the following: C1 and C2 don’t see eye to eye. They have been placed in separate groups per C2’s authorized representative’s request. After a few months, C2’s authorized representative stated that they were ready to go back with their group and since C1 and C2 were in the same group, there have been no major conflicts, only minor spats. Any conflicts are communicated with their authorized representatives.

During children’s interviews, C1 stated that there are two children that are mean. C1 shared that whenever something happens, they will tell a teacher, and the staff will talk to the child or will give them a yellow note. C1 added that there was a time when a child grabbed their neck and tried pushing them off the big toy. C1 does not recall which staff members were present during that incident and did not recall how the present staff responded. C2 stated that they enjoy going to the Y but are in a separate group from their friends. C2 shared that anytime a friend does something that makes them sad, they tell the leaders and the leaders will talk to the child and will write a note. Other interviewed children did not disclose any relevant information to the allegations.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Kathy Trinh
LICENSING EVALUATOR SIGNATURE:	DATE: 05/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 5

Control Number 06-CC-20260324133832

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SOUTH COAST YMCA-OAKGROVE	FACILITY NUMBER: 304270291
	VISIT DATE: 05/27/2026

NARRATIVE

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(Page 3)

During record review, S5 completed parent communication form from 10/23/2025 that states a child pushed C1 as they were playing on the big toy. C1 pinched the other child’s neck and the child pinched C1’s arm. S5 does not recall who the other child involved was.

Based on the Orange County Sheriff Department Call Detail Information Report, an officer arrived at Oak Grove Elementary and spoke to the authorized representatives of C1 and C2; a report has not been generated for this incident.

LPA conducted parent interviews. The interviewed parents did not divulge any information pertaining to the allegation or express any concerns regarding care of the children.  

Regarding allegation (2) Facility staff are not properly supervising children allowing bullying to occur.
RP stated that there was an incident where C1 was doing handstands when C2 kicked them. That same day, C2 threw C1’s eraser down the drain.

During staff interviews, S1 stated that they did not see the incident, but they passed by when they saw that C1 was upset over their eraser falling down the sewer. Another staff member was trying to calm C1 down. S2 stated that they were leaving a classroom and observed C1 crying by a drain with two other children. The two children informed S2 that C2 threw C1’s toy down the drain. S2 did not witness any physical altercations or injuries. Staff 4 (S4) stated that they were supervising the children on the playground when they saw two staff members with C1 as they were crying. C1 told S4 that another student took their cat eraser and threw it down the drain. S3 shared that C2 went home on the date of the incident but they talked to C2 and C2’s authorized representative the next day about the incident.

During children’s interviews, C1 stated that C2 threw their eraser down the drain and that made them cry. C2 stated that they threw C1’s eraser down the drain and the next day, a staff member had talked to them and their parents about the incident. Other interviewed children did not disclose any relevant information to the allegations.
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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Kathy Trinh
LICENSING EVALUATOR SIGNATURE:	DATE: 05/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 5

Control Number 06-CC-20260324133832

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SOUTH COAST YMCA-OAKGROVE	FACILITY NUMBER: 304270291
	VISIT DATE: 05/27/2026

NARRATIVE

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(Page 4)

During record review, the parent communication form states that on 03/23/2026, a student took C1’s purple cat and threw it down the drain.

Based on the Orange County Sheriff Department Call Detail Information Report, an officer arrived at Oak Grove Elementary and spoke to the authorized representatives of C1 and C2; a report has not been generated for this incident.

LPA conducted parent interviews. The interviewed parents did not divulge any information pertaining to the allegation or express any concerns regarding care of the children.  

Regarding allegation (3) A child's safety is being threatened.
RP shared that a staff member intentionally closed a door on C1’s hand.

During staff interviews, three (3) out of five (5) staff interviewed have seen or heard about a door closing on C1’s hand. The three staff shared that C1 was going in and out of a classroom door when they were supposed to stay outside with their group. C1’s hand accidentally got caught in the door when the staff member inside the classroom closed it. S1 and S3 added that the staff had checked on C1’s hand and provided ice. Three (3) out of five (5) staff interviewed shared with LPA that the incident was an accident.

During children’s interviews, C1 stated that Staff #6 (S6) saw their fingers at the door and closed it and squished their fingers. Other interviewed children did not disclose any relevant information to the allegations.

During record review, the parent communication form states that on 09/16/2025, C1 was running in and out of the Y3 classroom, and as S6 was closing the door, C1’s fingers were accidentally caught. Ice was offered.
During the course of investigation, LPA K. Trinh attempted to interview S6 but S6 was no longer employed with the facility.

(Continue to page 5)

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Kathy Trinh
LICENSING EVALUATOR SIGNATURE:	DATE: 05/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026

LIC9099 (FAS) - (06/04)

Page: 4 of 5

Control Number 06-CC-20260324133832

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SOUTH COAST YMCA-OAKGROVE	FACILITY NUMBER: 304270291
	VISIT DATE: 05/27/2026

NARRATIVE

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(Page 5)

Based on the Orange County Sheriff Department Call Detail Information Report, an officer arrived at Oak Grove Elementary and spoke to the authorized representatives of C1 and C2; a report has not been generated for this incident.

LPA conducted parent interviews. The interviewed parents did not divulge any information pertaining to the allegation or express any concerns regarding care of the children.  

Based on LPA’s interviews which were conducted, and records reviewed, the preponderance evidence of (1) Child is being physically hit and harassed by another child, (2) Facility staff are not properly supervising children allowing bullying to occur, and (3) A child's safety is being threatened. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Exit interview was conducted. Notice of Site Visit was posted during the visit. Facility representative was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.

Appeal Rights were explained. The Director was provided with a copy of the appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of report.

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Kathy Trinh
LICENSING EVALUATOR SIGNATURE:	DATE: 05/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026

LIC9099 (FAS) - (06/04)

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