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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270339
Report Date: 11/15/2022
Date Signed: 11/15/2022 10:34:01 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/30/2022 and conducted by Evaluator Stacy Torrence
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20220830090453
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270339
ADMINISTRATOR:STAHL, VANESSAFACILITY TYPE:
850
ADDRESS:3223 ASSOCIATED ROADTELEPHONE:
(714) 990-6924
CITY:FULLERTONSTATE: CAZIP CODE:
92835
CAPACITY:82CENSUS: 52DATE:
11/15/2022
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Vanessa Stahl, DirectorTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Facility is out of ratio.
INVESTIGATION FINDINGS:
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On 11/15/2022, Licensing Program Analyst (LPA) Stacy Torrence conducted an in-person inspection to deliver the findings regarding the above complaint allegation. LPA Torrence met with Director Vanessa Stahl. There was a total of 52 preschool children with 8 staff supervising. A review of staff criminal clearance records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 08/30/2022, Licensing office received a complaint alleging the following: facility is out of ratio.

Reporting Party (RP) reported to licensing office that the preschool classroom was out of ratio. RP reported witnessing one staff with 13 children.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Stacy TorrenceTELEPHONE: (714) 300-3599
LICENSING EVALUATOR SIGNATURE:

DATE: 11/15/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20220830090453
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270339
VISIT DATE: 11/15/2022
NARRATIVE
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During the course of the investigation, LPA Torrence interviewed seven staff members. All seven interviewed staff stated they understood what the ratio should be in each classroom. Staff 2 (S2) disclosed witnessing the classroom out of ratio. S2 stated being alone with 14 children. S2 stated staff coming in late makes the classroom out of ratio. Staff 4 (S4) disclosed witnessing classroom out of ratio between 7:45 a.m.-8:30 a.m. and have seen it a couple of times. Staff 7 (S7) disclosed the classroom would be out of ratio for a few minutes when parents drop off, and at that time S7 is trying to get another teacher in the classroom. Staff 3 and Staff 5 stated other staff members have complained to them that the opening classroom is usually out of ratio.

During the course of the investigation, LPA Torrence reviewed random dates of staff sign in/out sheets for staff and parents, and it was discovered that on 08/29/2022 there was one staff present with 17 preschool children between 6:30 a.m.-8:30 a.m. causing the classroom to be out of ratio.

LPA Torrence contacted four parents. Interviewed parents had no issues or concerns.



Based on LPAs interviews and records review the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 & Chapter 1, 101216.3(a) Teacher-Child Ratio is being cited on the attached LIC9099D.

Exit interview was conducted. The Notice of Site Visit was posted. Appeal Rights was explained. A copy of appeal rights (LIC 9058 1/16) will be provided through email and their signatures on this form acknowledges receipt of these rights. First level appeal is to Regional Manager, address is above on the report.

If the facility receives a Type A violation, the licensee shall post and provide copies of the report to parents/guardians of the children in care at the facility by the next business day and shall provide to the parents/guardians of children newly enrolled at the facility during the next 12 months. In addition, the licensee shall immediately post upon receipt the Proof of Correction for 30 consecutive days and provide a copy to current and enrolling parents. The licensee is to keep Acknowledgement Receipt (LIC 9224) signed by parents in each child’s file. In addition, the licensee shall immediately post upon receipt the Proof of Correction for 30 consecutive days.
SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Stacy TorrenceTELEPHONE: (714) 300-3599
LICENSING EVALUATOR SIGNATURE:

DATE: 11/15/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20220830090453
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270339
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/15/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/16/2022
Section Cited
CCR
101216.3(a)
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101216.3(a) Teacher-Child Ratio. (a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children …….This requirement is not met as evidence by: Based on LPAs interviews and records review, it was discovered the classroom was out of ratio on 08/29/2022,
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Per director, she wiill submit a written statement with a plan to maintain classroom ratio to LPA by POC due date.
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as there was one staff supervising 17 children. S2, S4, and S7 disclosed witnessing a classroom being out of ratio. This poses an immediate risk to the safety of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Stacy TorrenceTELEPHONE: (714) 300-3599
LICENSING EVALUATOR SIGNATURE:

DATE: 11/15/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2022
LIC9099 (FAS) - (06/04)
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