<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270340
Report Date: 03/05/2026
Date Signed: 03/05/2026 03:46:32 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/22/2025 and conducted by Evaluator Anna Francesca Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20251222094246
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270340
ADMINISTRATOR:ATUNA, IRISFACILITY TYPE:
830
ADDRESS:3223 ASSOCIATED ROADTELEPHONE:
(714) 990-6924
CITY:FULLERTONSTATE: CAZIP CODE:
92835
CAPACITY:32CENSUS: 28DATE:
03/05/2026
UNANNOUNCEDTIME BEGAN:
02:20 PM
MET WITH:Director Iris AntunaTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not ensure that the facility was kept free of rodents
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 3/5/2026, at 2:20pm Licensing Program Analyst (LPA) Anna Chan conducted an unannounced Complaint investigation inspection. This is to deliver the findings of the investigation initiated on 12/30/2025. Upon arrival, the LPA met Director Iris Antuna and informed them of the purpose of visit. Census was taken. LPA observed 28 infant children and 8 staff.

The Department received a complaint on 12/22/25 alleging Staff did not ensure that the facility was kept free of rodents

During the course of investigation, LPA interviewed 7 staff, 4 parents, and reviewed facility files. No children were interviewed due to children are non-verbal

Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 06-CC-20251222094246
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270340
VISIT DATE: 03/05/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Reporting Party (RP) stated there is rat infestation in the facility.

LPA interviewed 7 staff. 5 of 7 staff stated they are aware of rodent infestation and have seen droppings in the infant yard. Staff 1 (S1) stated they have seen rodents near the bushes on top of the infant yard and it is an ongoing issue. S1 stated they have seen droppings outdoors and there was sticky mouse traps and box traps close to the AC unit in the play area. S1 stated children have no access to droppings and they clean the area before children play in the yard. Staff 2 (S2) stated there was a rodent issue in the Summer of 2025 and have seen a little mouse in the infant yard. S2 stated they clean the area before going out to make sure children are safe. Staff 3 (S3) stated they have not seen rodents but are aware of the issue from a year ago. Staff 4 (S4) stated they have seen rodents in the classroom on or about December 19, 2025, and killed the rodent. S4 stated the rodent was under a mat and S4 used a paper towel to catch it. Staff 5 (S5) stated they have not seen rodents or droppings at the facility. Assistant Director stated there were rodent sightings, and they have placed traps outside not accessible to children and there are 2 pest control companies who do the maintenance. Assistant director also stated it is an ongoing issue, and they are trying to resolve it.

Director stated the facility will request for a rodent focused service to resolve the issue.

On 12/30/25 LPA observed in the outdoor play area, there was an AC unit barricaded by a wired fence, there is a black box placed on the ground, and the assistant director stated it is mouse trap. Next to the mouse trap are rat droppings. Children have no access in the area.

During record review, the facility showed proof of Pest Control Invoice with service date 10/16/25 for Rodent Proofing “Closing exterior entry points for rodents”.

LPA interviewed parents, none of the parents interviewed disclosed information that supported the allegation.

Based on observation, interview and record review, the preponderance of evidence standard has been met, therefore the above allegation that Staff did not ensure that the facility was kept free of rodents is found to be SUBSTANTIATED. See LIC9099D for 1 Type B violation.


Exit interview was conducted with Director Iris Antuna. Report and deficiency were discussed. The Notice of Site Visit was posted and must remain posted for 30 consecutive days. Appeal Rights were provided.

Page 2 of 2

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 06-CC-20251222094246
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270340
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/05/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/06/2026
Section Cited
CCR
101238(a)(1)
1
2
3
4
5
6
7
101238 Buildings and Grounds
(a) The child care center shall be clean, safe, sanitary and in good repair...
(1) The licensee shall take measures to keep the center free of flies, other insects, and rodents.
This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Director stated they are doing a monthly pest control service and will be adding a pest control service to focus on rodents until issue is resolved. Director stated an added staff procedure will be implemented to ensure the outdoor area is safe and sanitary before children can
8
9
10
11
12
13
14
Based on observation, interview and record review, the facility has an ongoing issue with rodents. There were traps placed in the yard to catch rodents.
8
9
10
11
12
13
14
 access. An action plan will be sent to LPA by due date of 4/6/26.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/22/2025 and conducted by Evaluator Anna Francesca Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20251222094246

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270340
ADMINISTRATOR:ATUNA, IRISFACILITY TYPE:
830
ADDRESS:3223 ASSOCIATED ROADTELEPHONE:
(714) 990-6924
CITY:FULLERTONSTATE: CAZIP CODE:
92835
CAPACITY:32CENSUS: 28DATE:
03/05/2026
UNANNOUNCEDTIME BEGAN:
02:20 PM
MET WITH:Director Iris AntunaTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not maintain proper staff-infant ratios
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 3/5/2026, at 2:20pm Licensing Program Analyst (LPA) Anna Chan conducted an unannounced Complaint investigation inspection. This is to deliver the findings of the investigation initiated on 12/30/2025. Upon arrival, the LPA met Director Iris Antuna and informed them of the purpose of visit Census was taken. LPA observed 28 infant children and 8 staff.

A review of the Facility Personnel Report Summary conducted on today’s date indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 12/22/25 alleging Staff did not maintain proper staff-infant ratios.

Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20251222094246
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270340
VISIT DATE: 03/05/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
During the investigation, LPA interviewed 7 staff members, and 4 parents, obtained children’s (infant) and staff attendance for the month of December 2025, Child Supervision Report (CSR)

During staff interview, 6 of 7 staff stated they have not witnessed a class being out of ratio. Staff stated they will send a group message if additional help is needed in the classroom. Staff 5 (S5) stated they help cover the classroom to be in ratio.

LPA reviewed CSR for the month of December 2025. CSR showed the facility is in Ratio.

LPA interviewed 4 parents and none of the parents interviewed disclosed any information that could support the allegation.

NO children interviewed due to children being non-verbal.

Based on observation, interviews conducted and records reviewed, although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged Staff did not maintain proper staff-infant ratios did or did not occur, therefore the allegation is UNSUBSTANTIATED.



Exit interview was conducted with Director Iris Antuna. Report and were discussed. The Notice of Site Visit was posted and must remain posted for 30 consecutive days. Appeal Rights were provided.

Page 2 of 2

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5