304270351-6-22-2026-06-CC-NKTN-DVMW2F-20260703165414

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270351
Report Date: 06/22/2026
Date Signed: 06/22/2026 11:44:51 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/28/2026 and conducted by Evaluator Jessica Carreiro

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20260528095922

FACILITY NAME:	RANCHO VIEJO SCHOOL, THE		FACILITY NUMBER:	304270351
ADMINISTRATOR:	WARKENTIEN, DEBORAH		FACILITY TYPE:	850
ADDRESS:	29782 AVENIDA DE LAS BANDERAS		TELEPHONE:	(949) 459-0199
CITY:	RANCHO STA MARGARITA	STATE: CA	ZIP CODE:	92688
CAPACITY:	120	CENSUS: 27	DATE:	06/22/2026
		UNANNOUNCED	TIME BEGAN:	08:50 AM
MET WITH:	Director-Warkentien Deborah		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff did not ensure to provide supervision resulting in daycare children engaging in inappropriate behavior.
Staff inappropriately discipline daycare child in care.

INVESTIGATION FINDINGS:

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On 6/22/2026, Licensing Program Analyst (LPA), Carreiro conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. LPA met with the Director Warkentien Deborah and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 27 children and 9 staff members.

A review of the Facility Personnel Report Summary on this date 6/22/2026 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Jessica Carreiro
LICENSING EVALUATOR SIGNATURE:	DATE: 06/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260528095922

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: RANCHO VIEJO SCHOOL, THE	FACILITY NUMBER: 304270351
	VISIT DATE: 06/22/2026

NARRATIVE

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On 5/28/2026, the Orange County Regional Child Care Licensing Office received a complaint with two allegations listed above: (1) Staff did not ensure to provide supervision resulting in daycare children engaging in inappropriate behavior and (2) Staff inappropriately discipline daycare child in care.
During the investigation, LPA conducted observations during facility visits. LPA interviewed four (4) staff members and four (4) children. LPA contacted nine (9) parents to interview, three (3) parents responded and were interviewed. LPA also obtained a copy of the Children’s Roster, staff roster, and documents pertinent to the investigation.

Regarding allegation (1) Staff did not ensure to provide supervision resulting in daycare children engaging in inappropriate behavior.

During the visit on 6/3/2026 and 6/22/2026, LPA observed facility staff ensure that they provided adequate supervision to children in care. Four (4) out of four (4) staff members stated they ensure to provide care and supervision for the children in care at all times. Four (4) out of four (4) children stated that a staff member is always near them while the children use the restroom. Interviewed parents stated they did not have any concern related to the allegation.

Regarding allegation (2) Staff inappropriately discipline daycare child in care.

During the visit on 6/3/2026 and 6/22/2026, the LPA did not observe any staff member demonstrating inappropriate forms of discipline to a daycare child. Four (4) out of four (4) staff members denied ever demonstrating inappropriate forms of discipline to a daycare child or witnessing any staff member using inappropriate forms of discipline. LPA reviewed camera footage from the facility, and the camera footage did not demonstrate inappropriate forms of discipline to a daycare child. Interviewed parents stated they did not have any concern related to the allegation.

Based on the information gathered from LPAs’ interviews, observations, records, the preponderance of the evidence has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations of (1) Staff did not ensure to provide supervision resulting in daycare children engaging in inappropriate behavior and (2) Staff inappropriately discipline daycare child in care, therefore, the allegations are UNSUBSTANTIATED.

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SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Jessica Carreiro
LICENSING EVALUATOR SIGNATURE:	DATE: 06/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2026

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260528095922

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: RANCHO VIEJO SCHOOL, THE	FACILITY NUMBER: 304270351
	VISIT DATE: 06/22/2026

NARRATIVE

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A notice of site visit was given and must remain posted for 30 days. Appeal rights were given.

Exit interview conducted and report was reviewed with the Director Warkentien Deborah.

End of Report.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Jessica Carreiro
LICENSING EVALUATOR SIGNATURE:	DATE: 06/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2026

LIC9099 (FAS) - (06/04)

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