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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270364
Report Date: 08/17/2023
Date Signed: 08/17/2023 05:27:40 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/27/2023 and conducted by Evaluator Pat Rivas
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20230727130045
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270364
ADMINISTRATOR:AMANDA BARLETTFACILITY TYPE:
850
ADDRESS:2515 EAST SOUTH STREETTELEPHONE:
(714) 774-5141
CITY:ANAHEIMSTATE: CAZIP CODE:
92806
CAPACITY:48CENSUS: 25DATE:
08/17/2023
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Asst. Director Daisy GarciaTIME COMPLETED:
05:30 PM
ALLEGATION(S):
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Staff did not accord children dignity in their relationship with staff and other persons
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) P Rivas conducted an unannounced complaint visit and met with Asst. Director , Daisy Garcia. LPA continued investigation and rendered findings during today's inspection.

A review of the Facility Personnel Report Summary on this date indicates all facility staff, or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemption


The Regional Office received a complaint on 07/27/23 that Staff did not accord children dignity in their relationship with staff and other person. Specifically, that staff1(S1) yelled in a harsh tone to C1 to go to bed and lay down.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Pat Rivas
LICENSING EVALUATOR SIGNATURE:

DATE: 08/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 06-CC-20230727130045
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270364
VISIT DATE: 08/17/2023
NARRATIVE
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The complaint investigation consisted of ; records review, facility inspection on 07/31/23 and 08/17/23; interviews with 5 staff on 07/27/23 and 1 new staff on 08/17/23 and 4 staff rebuttals. And confidential interview. LPA interviewed 2 out of 6 children who were qualified. and interviews with 5 out of 10 parents were conducted.

In reference to the allegation that Staff did not accord children dignity in their relationship with staff and other person. The following was found; Five of five staff interviews indicated they had not violated a child's rights
nor had they heard another staff violate their rights. Specifically, S1 denied violating anyone's right but may have been firm when telling a child by their name that bed was ready and to please go to bed. Interview with 5 out of 10 parents did not divulge any information. Interview with one out of two children interviewed reported S1 yelled "to bed" with outstretched hand and pointing finger. A confidential interview corroborated complainant's information that S1 yelled in a harsh and aggressive tone which could be heard from outside with the door closed.

Based on LPA observation and staff interviews, the preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division & Chapter 12, is being cited on the attached LIC 9099 D for the deficiency section 101223(a)(3) Personal Rights type B

An exit interview was conducted with Asst. Director, Daisy Garcia. Appeal Rights were explained. The Director was provided with copy of the appeal rights and their signature on this form acknowledge receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the Regional Manager to address listed. A notice of site visit was give and discussed it must be posted as required by H&S Code Sec. 1596.817 Notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.00
SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Pat Rivas
LICENSING EVALUATOR SIGNATURE:

DATE: 08/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 06-CC-20230727130045
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270364
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/17/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/24/2023
Section Cited
CCR
101223(a)3
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Personal Rights
To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with
functions of daily living including eating,
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director will have all staff trained in personal rights and provide LPA P Rivas copy of in service training sign in sheet and curriculum . item can be sent via email by plan of correction date
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sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functionin. This requirement was not met as evidenced by investigation that S1yelled in a harsh and aggressive tone to C1 this poses a potential health & safety risk to children in care
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Pat Rivas
LICENSING EVALUATOR SIGNATURE:

DATE: 08/17/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/27/2023 and conducted by Evaluator Pat Rivas
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20230727130045

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270364
ADMINISTRATOR:AMANDA BARLETTFACILITY TYPE:
850
ADDRESS:2515 EAST SOUTH STREETTELEPHONE:
(714) 774-5141
CITY:ANAHEIMSTATE: CAZIP CODE:
92806
CAPACITY:48CENSUS: 25DATE:
08/17/2023
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Asst. Director Daisy GarciaTIME COMPLETED:
05:30 PM
ALLEGATION(S):
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Staff left child in a soiled diaper for an extended period of time
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) P Rivas conducted an unannounced complaint visit and met with Asst. Director , Daisy Garcia. LPA continued investigation and rendered findings during today's inspection.

A review of the Facility Personnel Report Summary on this date indicates all facility staff, or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemption
The Regional Office received a complaint on 07/27/23 that Staff left child in a soiled diaper for an extended period of time . Specifically, staff had left a child in a soiled diaper that resulted in his bottom bleeding.

The complaint investigation consisted of ; records review, facility inspection on 07/31/23 and 08/17/23; interviews with 5 staff on 07/27/23 and 1new staff on 08/17/23 and 4 staff rebuttals. And confidential interviw. LPA interviewed 2 out of 6 children who were qualified. and interviews with 5 out of 10 parents were conducted.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Pat Rivas
LICENSING EVALUATOR SIGNATURE:

DATE: 08/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20230727130045
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270364
VISIT DATE: 08/17/2023
NARRATIVE
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The investigation found; Interview with five out of five staff reported that diaper changes are done every two hours or more often if necessary. Interviews further found that the staff use an app to document change of diapers and notations. All staff denied seeing a child have a diaper rash that bled. Five out of 10 parents interviewed did not divulge any information regarding this allegation. Two out of six children interviewed did not divulge any information regarding this allegation. LPA observed diaper changes today and noted after each change staff did input information into the IPAD. LPA could not corroborate the allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted with Asst. Director, Daisy Garcia. Appeal Rights were explained. The Director was provided with copy of the appeal rights and their signature on this form acknowledge receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the Regional Manager to address listed. A notice of site visit was give and discussed it must be posted as required by H&S Code Sec. 1596.817 Notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.00


SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Pat Rivas
LICENSING EVALUATOR SIGNATURE:

DATE: 08/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5