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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270364
Report Date: 03/12/2026
Date Signed: 03/12/2026 02:53:10 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/21/2026 and conducted by Evaluator Alma Castro
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260121102510
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270364
ADMINISTRATOR:AMANDA BARLETTFACILITY TYPE:
850
ADDRESS:2515 EAST SOUTH STREETTELEPHONE:
(714) 774-5141
CITY:ANAHEIMSTATE: CAZIP CODE:
92806
CAPACITY:48CENSUS: 41DATE:
03/12/2026
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Acting Director, Daisy GarciaTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff handled day care child in a rough manner
Staff yelled at day care child
INVESTIGATION FINDINGS:
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Page One
On 03/12/2026, Licensing Program Analyst (LPA), A.Castro conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. Upon arrival, LPA met with acting director, Daisy Garcia, and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 41 children and 3 staff.

On 01/21/2026, the Orange County Regional Child Care Licensing Office received a complaint with the allegation listed above: 1) Staff handled day care child in a rough manner and 2) Staff yelled at day care child.

On 01/26/2026, LPA made an unannounced visit to the facility and interviewed staff. LPA also attempted to interview children. Director provided LPA with facility roster, sign in and out sheets, and other documents pertinent to the investigation.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 03/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20260121102510
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270364
VISIT DATE: 03/12/2026
NARRATIVE
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Page 2

During investigation, LPA interviewed six (6) staff and contacted seven (7) parents. Four (4) out of six (6) interviewed staff disclosed that they had witnessed Staff 1 (S1) yell at a child. The two (2) remaining staff stated they had not heard S1 yelling at children in care. Three (3) out of six (6) staff stated they had witnessed S1 handle a child in a rough manner. Four (4) of out six (6) staff stated they felt uncomfortable with the way S1 handled preschool children. Regarding parent interviews, Two (2) out of seven (7) parents interviewed did not disclose concerns regarding the allegations. Five (5) parents did not answer. LPA attempted to interview four (4) children, but none were eligible to be interviewed.

During record review, it was discovered that S1 had been previously written up for misconduct back in November 2025, specifically for yelling at a child in care. During interview with acting director, it was discovered that S1 had been placed on suspension, still pending review from District Leader.

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging that 1) Staff handled day care child in a rough manner and 2) Staff yelled at day care child. Based on information gathered from LPA’s interviews and record reviews, the preponderance of evidence standard has been met, therefore the allegations are substantiated. A type A deficiency was cited in accordance with California Code of Regulations, Title 22, Division 12 & Chapter 1, Section 101223(a)(3) for Personal Rights during today's inspection. Refer to LIC9099-D for more details.

Due to the Type A violation being cited today, the licensee shall post and provide copies of the report to parents/guardians of the children in care at the facility by the next business day, and shall provide to the parents/guardians of children newly enrolled at the facility during the next 12 months. In addition, the licensee shall immediately post upon receipt the Proof of Correction for 30 consecutive days and provide a copy to current and enrolling parents. The licensee is to keep Acknowledgement Receipt (LIC 9224) signed by parents in each child’s file. Failure to post Type A reports for 30 days will result in a Civil Penalty of $100.00



A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the acting director, Daisy Garcia.

>> END OF REPORT <<
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 03/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20260121102510
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270364
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/12/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/18/2026
Section Cited
CCR
101223(a)(3)
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101233 Personal Rights (a) The licensee should ensure that each child is accorded the following personal rights:
(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature …
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1) Copy of the report will be given to parents/authorized representatives currently enrolled by the next business day or immediately upon return
2) Obtain signature/date from parents/authorized representatives on the LIC9224. Copies must be kept in the children’s files
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This requirement is not met as evidenced by:
Based on staff interviews and record review, S1 was witnessed yelling at children in care, as well as handled child and/or children in a rough manner by four (4) out of six (6) interviewed staff. This poses an immediate danger to the health and safety of the children in care
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3) Staff Training regarding. Personal Rights
4) Send agenda, training material and sign/out sheets from staff to LPA’s email address by due date
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 03/12/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026
LIC9099 (FAS) - (06/04)
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