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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270364
Report Date: 12/20/2023
Date Signed: 12/20/2023 01:22:20 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/12/2023 and conducted by Evaluator Dianna ValdezSantana
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20230912152605
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270364
ADMINISTRATOR:AMANDA BARLETTFACILITY TYPE:
850
ADDRESS:2515 EAST SOUTH STREETTELEPHONE:
(714) 774-5141
CITY:ANAHEIMSTATE: CAZIP CODE:
92806
CAPACITY:48CENSUS: 23DATE:
12/20/2023
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Director, Amanada Bartlett TIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff commingle preschool children with infants
INVESTIGATION FINDINGS:
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On 12/20/2023 Licensing Program Analysts (LPAs) Valdez Santana and Jung made an unannounced visit to Kindercare Learning Center for the purpose to deliver findings of a complaint received. Upon arrival, LPAs were met by Director, Amanda Bartlett. Director was explained the reason for today’s visit. LPAs were provided a tour of the facility and observed 2 Preschool Staff and 23 Preschool children present.
A review of the Facility Personnel Report Summary conducted on today’s date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 09/12/2023 a complaint was filed with the Licensing office stating, Staff commingle preschool children with infants. The RP states the facility opens at 6:30AM and from opening until 8AM they commingle the infant children. The RP states another staff #4 (S4), then comes at 9AM to take some of the older infants to S4’s room. The RP states staff #3 (S3) and S4 then had 14 older infants in a classroom.
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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 06-CC-20230912152605
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270364
VISIT DATE: 12/20/2023
NARRATIVE
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The RP states at some point they requested that the Staff #1 (S1) help them and come to the room. The RP states the S1 decided to move an infant, Child #2 (C2), to the 2's room even though C1 was not old enough for the room and moved another child, unknown name, to the infant room to be in ratio. The RP states this is a normal practice to move the oldest infant to the preschool classroom to alleviate issues with ratio.

During the course of investigation, LPA interviewed 3 staff members, and 5 parents were interviewed. No children interview conducted due to being non-verbal.

During the staff interviews, Staff #1 (S1), stated, the older infants are in the 2s classroom either for the beginning of the day or end of the day. A little less than half the day. The older infant will go to the 2s classroom for half a day so they can get used to the staff and classroom. S1 stated Child #1 (C1), Child #2 (C2) and Child #3 (C3) visit the 2’s classroom. S1 stated the practice between the transitioning of the older infants to the 2’s classroom is, depending on their age and their ability to transition and both their parents have requested the child to be transitioned. If the parent is interested, then S1 will have a sit down with them and we can begin the transition with the child. The older infant will go to the 2s classroom for half a day so they can get use to the staff and classroom. Staff #2 (S2) disclosed C1, C2 and C3 are considered transitional (older) infants and are in the 2’s classroom for an hour and then go back. The transition starts a month before they turn 2. Staff #3 (S3) stated C1, C2 and C3 are transitional older infants. S3 stated the transitional older infants are in the 2s classroom since the morning and there through nap time. The practice for transitioning them for example for C1, they notified C1’s parents because C1 still has 2 months to go before turning 2 but they usually start transitioning 1 month before they are 2 years old.



5 parents were contacted, 5 out of 5 parents interviewed did not make any disclosures about the facility.

Based on interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1 Section101161(a) Limitations on Capacity, Type A is being cited on the attached LIC 9099D. Please refer to attached 9099D for documentation of deficiencies.

LPA Valdez Santana informed Director, Amanda Bartlett, that this report dated 12/20/23 documents one Type A citation which shall be posted for 30 consecutive days as there are immediate risks to the health, safety, or personal rights of children in care.Page 2 of 3.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 06-CC-20230912152605
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270364
VISIT DATE: 12/20/2023
NARRATIVE
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Also, LPA Valdez Santana informed the Director to provide a copy of this licensing report dated 12/20/23 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Page 2 of 3. End of Report.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 06-CC-20230912152605
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270364
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/20/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/21/2023
Section Cited
CCR
101161(a)
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101161(a) Limitations on Capacity:
(a) A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation.

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Director stated she will request exceptions for transitioning older infants from the Deptartment prior to them visiting the preschool classroom. Director stated she understands she cannot have infants commingle with preschool without an exception.
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This requirement was not met as evidenced by: Based on LPA’s interviews, staff #1, Staff #2, and Staff #3 disclosed infant children under the infant license are being commingled with preschool-age children.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4