304270386-6-18-2026-06-CC-NKTN-DVLR96-20260702124858

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270386
Report Date: 06/18/2026
Date Signed: 06/18/2026 03:34:41 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/12/2026 and conducted by Evaluator Jessica Carreiro

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20260512093920

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270386
ADMINISTRATOR:	ZAZUETTA, ZELINDA		FACILITY TYPE:	850
ADDRESS:	9945 SLATER AVENUE		TELEPHONE:	(714) 968-4451
CITY:	FOUNTAIN VALLEY	STATE: CA	ZIP CODE:	92708
CAPACITY:	84	CENSUS: 62	DATE:	06/18/2026
		UNANNOUNCED	TIME BEGAN:	01:34 PM
MET WITH:	Director- Zelinda Zazuetta		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Child sustained a black eye due to staff neglect or physical abuse

INVESTIGATION FINDINGS:

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On 6/18/2026, Licensing Program Analysts (LPAs), Carreiro and Do conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. LPAs met with the Director Zelinda Zazuetta, and explained the reason for the visit. LPAs was led on a tour of the facility and observed a total of 62 children and 6 staff members. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

A review of the Facility Personnel Report Summary on this date 6/18/2026 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Jessica Carreiro
LICENSING EVALUATOR SIGNATURE:	DATE: 06/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260512093920

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270386
	VISIT DATE: 06/18/2026

NARRATIVE

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On 5/12/2026, the Orange County Regional Child Care Licensing Office received a complaint with one allegation listed above: Child sustained a black eye due to staff neglect or physical abuse.

During the investigation, LPA Carreiro conducted observations during facility visits. LPAs Carreiro and Do interviewed five (5) staff members. Children were not interviewed due to the children being nonverbal. LPA Do contacted eight (8) parents to interview, two (2) parents responded and were interviewed. LPAs Carreiro and Do also obtained children’s roster, staff roster, and documents pertinent to the investigation.

Regarding allegation (1) Child sustained a black eye due to staff neglect or physical abuse.

During the visit on 5/18/2026 and 6/18/2026, LPA Carreiro observed the facility staff ensure that they provided adequate supervision to children in care and did not observe any inappropriate interactions between staff member and children in care. During the interviews, five (5) out of five (5) staff members stated they ensure to provide care and supervision for the children in care at all time and denied ever physically hitting a child in care. Review of the facility’s policy and procedures indicated interviewed staff responses were consistent with facility’s policy regarding care and supervision for the children in care.

LPA Carreiro reviewed the incident/accident report for child #1 (C1) on 4/22/2026. The incident/accident report stated that C1 had a scratch under the eye after nap time. Staff #2 (S2) reported the incident/accident report. During the interviews, S5 stated that S5 contacted C1’s representative via telephone on 4/22/2026. S2 stated that S2 spoke to C1’s representative regarding C1’s scratch and a red spot next to the eye. S2 stated that S2 saw C1 had a bruise the next day where the red spot was. S2 stated that C1’s representative didn’t say anything about the bruise the next day.

Based on the information gathered from LPAs’ observations, interviews and record reviews, the preponderance of the evidence has not been met. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation of Child sustained a black eye due to staff neglect or physical abuse, therefore, the allegation is UNSUBSTANTIATED.

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SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Jessica Carreiro
LICENSING EVALUATOR SIGNATURE:	DATE: 06/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2026

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260512093920

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270386
	VISIT DATE: 06/18/2026

NARRATIVE

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A notice of site visit was given and must remain posted for 30 days. Appeal rights were given.

Exit interview conducted and report was reviewed with the Director Zelinda Zazuetta.

End of Report.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Jessica Carreiro
LICENSING EVALUATOR SIGNATURE:	DATE: 06/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2026

LIC9099 (FAS) - (06/04)

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