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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270399
Report Date: 09/05/2025
Date Signed: 09/05/2025 03:39:00 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2025 and conducted by Evaluator Giselle Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250602123412
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270399
ADMINISTRATOR:JASMIN CANALESFACILITY TYPE:
840
ADDRESS:4601 BEACH BLVD.TELEPHONE:
(714) 994-5610
CITY:BUENA PARKSTATE: CAZIP CODE:
90621
CAPACITY:28CENSUS: 11DATE:
09/05/2025
UNANNOUNCEDTIME BEGAN:
02:40 PM
MET WITH:Director Jasmin CanalesTIME COMPLETED:
03:50 PM
ALLEGATION(S):
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Staff did not prevent children from harming another child in care
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Giselle Lucero and Kathy Trinh conducted a complaint visit regarding the above complaint allegation. Upon arrival there were no children. At approximately between 2:50 PM- 3:15PM LPAs observed 11 school age children being dropped off with 1 staff.

A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 06/02/2025 alleging staff did not prevent children from harming another child in care. Reporting party (RP) reported Child #1 (C1) has been hit and hurt by another child on more than one occasion while in care.

(continue to page 2)
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 06-CC-20250602123412
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270399
VISIT DATE: 09/05/2025
NARRATIVE
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(page 2)

During the investigation LPA Lucero interviewed 2 staff, 2 children, 2 parents and obtained documents.

During staff interviews, staff reported ongoing awareness of physical altercations between Child #1 (C1) and Child #2 (C2). According to staff, interactions between the two children typically begin as playing with one another but it would often escalate, resulting in physical aggression such as pushing or kicking when either child becomes upset. Staff members confirmed that C1 was kicked in the private area by C2 on approximately two to three occasions. These incidents were reportedly witnessed by Staff #2 (S2), who responded by intervening, either by separating the children or contacting the front office for additional support. To prevent further incidents, staff disclosed that one of the children, who falls under the preschool license age, was temporarily placed in the older preschool classroom to ensure separation from the other child. Staff further reported that both sets of parents were informed of the situation. Incident reports were provided to the parents, and one of the children was placed on a behavior plan aimed at addressing and improving the child's conduct.

Staff provided incident reports detailing the incidents involving the children. LPA reviewed incident reports, there were a total of 3 incidents report. Each report was signed by the respective child’s parent, confirming receipt and acknowledgment.

During interviews conducted with C1 and C2, both children reported being physically harmed by the other on at least one occasion. Both C1 and C2 stated that C2 had kicked C1 in the private area at least once. The children also indicated that S2 did not witness this specific incident. According to C1 and C2, S2 was made aware only after C1 reported the incident directly. Both children confirmed that following the reporting of such incidents, they were typically sent to the front office and spoken to by the Director.

LPA conducted interviews with the parents of C1and C2. Both sets of parents confirmed they were aware of the incidents that occurred between the two children. However, they expressed uncertainty as to why these behaviors were taking place, stating that their child does not exhibit similar behavior at home or in their respective elementary school environments. Additionally, both parents expressed dissatisfaction with how the facility handled the situation.



(Continue to page 3)
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 06-CC-20250602123412
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270399
VISIT DATE: 09/05/2025
NARRATIVE
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(Page 3)

Based on LPA's interviews conducted with the staff, children and parents, and the documents obtained, it has been determined staff did not prevent children from harming another child in care. Therefore, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, Title 22, 101229(a)(1) Responsibility for Providing Care and Supervision is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with the Director Jasmin Canales. A notice of site visit was given and must remain posted for 30 days. Appeal Rights were explained. The Director was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights.

End of Report.

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 06-CC-20250602123412
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270399
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/05/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/17/2025
Section Cited
CCR
101229(a)(1)
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101229 Responsibility for Providing Care and Supervision (a)The licensee shall provide care and supervision as necessary to meet the children's needs.
(1) No child(ren) shall be left without the supervision of a teacher at any time...
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Director stated they will staff meeting on September 16, 2025 to go over child guidance and supervision. Director will provide a copy of agenda and staff sign in sheets by POC date.
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Supervision shall include visual observation. This requirement is not met as evidenced by: Based on interviews and records reviewed it was determined staff did not prevent children from harming another child in care. This is a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4