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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270403
Report Date: 01/05/2026
Date Signed: 01/05/2026 02:52:22 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/26/2025 and conducted by Evaluator Cynthia Sun
COMPLAINT CONTROL NUMBER: 06-CC-20251126142331
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270403
ADMINISTRATOR:GONZALEZ. VERONICAFACILITY TYPE:
850
ADDRESS:2515 WEST SUNFLOWERTELEPHONE:
(714) 540-4750
CITY:SANTA ANASTATE: CAZIP CODE:
92704
CAPACITY:78CENSUS: 61DATE:
01/05/2026
UNANNOUNCEDTIME BEGAN:
12:55 PM
MET WITH:Director, Veronica GonzalezTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff spoke inappropraitely to a day care child.
INVESTIGATION FINDINGS:
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On 01/05/2026 Licensing Program Analyst (LPA) Cynthia Sun conducted a visit at 1:05 PM to deliver the findings for the complaint allegation of staff spoke inappropriately to a day care child. This complaint investigation was initiated on 12/02/2025. LPA met with Director, Veronica Gonzalez. The census was taken as follows: 1 staff supervising 13 preschool children in room 8, 1 staff supervising 16 preschool children in room 7, 1 staff supervising 18 preschool children in room 6, and 1 staff supervising 14 children in room 5. All children were supervised while children were napping in classrooms.

A review of the Facility Personnel Report Summary on 01/05/2026 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

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Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 01/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 06-CC-20251126142331
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270403
VISIT DATE: 01/05/2026
NARRATIVE
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On 11/26/2025, the Orange County Child Care Office received a complaint alleging Staff spoke inappropriately to a day care child. Reporting Party (RP) stated Staff #4 (S4) called Child #2 (C2) a "ding dong" and Staff #1 (S1) threaten Child #1 (C1) that S1 would throw away C1’s shoes when C1 did not put C1’s shoes on.


During the investigation, LPA interviewed five (5) staff members, five (5) parents, and reviewed records which included Child Care Roster. LPA was unable to interview children due to children were non-verbal.


During the staff interviews, two (2) out of five (5) staff interviewed admitted they have stated inappropriate things to children in care. Staff #1 (S1) admitted S1 asked C1 to put C1’s shoes on. C1 refused. S1 asked C1 if C1 wanted S1 to put C1’s shoes in the trash.

Staff #4 (S4) admitted to making a comment about stating C2 is a “ding dong” in front of the class. S2 admitted a ding dong is not a good thing.

LPA observed C1 and C2 in the classroom, both C1 and C2 appeared to be happy, involved, and active in the classroom. C1 and C2 played with Legos, puzzles and went to staff for help when needed. C1 and C2 played alone and with other children in the classroom.

LPA attempted to interview eleven (11) parents but was able to interview four (4). The four (4) interviewed parents were satisfied with the facility, and the parents did not make any disclosure regarding the above allegations.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 01/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 06-CC-20251126142331
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270403
VISIT DATE: 01/05/2026
NARRATIVE
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Based on LPA’s observations, interviews with reporting party, staff, children, and parents the preponderance of evidence has been met; therefore, the allegation of Staff spoke inappropriately to a day care child was found to be Substantiated. California Code of Regulations, Title 22 Division 12 Chapter 1, Section 101223 (a) (1) Personal Rights is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with Director. Notice of Site Visit was posted and must remain posted for 30 days. Failure to comply with the posting requirements shall result in an immediate civil penalty of $100.

Appeal Rights were explained. The Director was provided with a copy of the appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

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END OF REPORT

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 01/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 06-CC-20251126142331
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270403
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/05/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/05/2026
Section Cited
CCR
101223(a)(1)
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101223(a)(1) Personal Rights: The licensee shall ensure that each child is accorded the following personal rights: To be accorded dignity in his/her personal relationships with staff and other persons. This requirement is not met as evidence by:
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Facility director stated she will do an all staff training on Personal Rights on 1/14/26. Director will also focuss on classrooms 5 and 6 and do Individual Observations on staff and provide indivual support to staff. Director will email LPA Meeting Agenda and sign in sheet.
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based on staff interview, S1 threatened to throw C1’s shoes in the trash if C1 did not put it on and S4 called C2 a “ding-dong” which was not a good thing. This pose a potential danger to the health of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 01/05/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4