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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 304270403
Report Date: 03/24/2026
Date Signed: 03/24/2026 11:19:06 AM

Document Has Been Signed on 03/24/2026 11:19 AM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270403
ADMINISTRATOR/
DIRECTOR:		GONZALEZ. VERONICAFACILITY TYPE:
850
ADDRESS:2515 WEST SUNFLOWERTELEPHONE:
(714) 540-4750
CITY:SANTA ANASTATE: CAZIP CODE:
92704
CAPACITY: 78TOTAL ENROLLED CHILDREN: 78CENSUS: 62DATE:
03/24/2026
TYPE OF VISIT:Case Management - IncidentUNANNOUNCEDTIME VISIT/
INSPECTION BEGAN:
10:10 AM
MET WITH:Director, Veronica GonzalezTIME VISIT/
INSPECTION COMPLETED:
11:20 AM
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Licensing Program Analyst (LPA) Cynthia Sun conducted a follow-up Case Management Incident inspection, in response to an Unusual Incident Report submitted to the Licensing office on 03/10/2026. LPA met with the Director, Veronica Gonzalez. Census was taken as follows: 2 staff supervising 14 preschool children in Discovery A Room, 2 staff supervising 16 preschool children in Discovery B Room, 2 staff supervising 15 preschool children in preschool room, and 2 staff supervising 17 Pre-K children in the classroom. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 03/10/2026 a self-reported Unusual Incident Report (UIR) was filed with the Licensing Office by the director. The director stated on 3/10/26, Parent #1 (P1) of child #1 (C1) sent text message to director stating that P1 was giving C1 bath when P1 noticed a red mark on C1’s left wrist. P1 asked C1 what happened, C1 stated staff #3 (S3) hurt C1 with S3 nails during lunch time. P1 also sent a picture of the marks to director. C1 told P1 that S3 was mad at C1. Director spoke with S3 and S3 stated S3 held C1 to prevent C1 from hurting other children. S3 stated S3 was wearing gloves during incident. Director talked to C1 and asked C1 what happened to C1’s wrist. C1 stated S3 gave C1 a boo boo. Director observed red mark with scratches underneath the marks on C1’s wrist.

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NAME OF LICENSING PROGRAM MANAGER: Thuy Ho
NAME OF LICENSING PROGRAM ANALYST: Cynthia Sun
LICENSING PROGRAM ANALYST SIGNATURE: DATE: 03/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE: DATE: 03/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
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California Health & Human Services Agency
California Department of Social Services

FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form.

DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies:
  • Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
  • Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care.

PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency.

CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given.

CIVIL PENALTIES The licensing agency is required by law to issue a Penalty Notice, when applicable, to all facilities holding a license issued by the licensing agency, or subject to licensure, except Certified Family Homes, Resource Families, and Foster Family Homes, or any governmental entity.

PENALTY NOTICE GIVEN The statement concerning civil penalties serves as a penalty notice on this Licensing Report and failure to correct cited licensing deficiencies will result in civil penalties. Applicants/ licensees are required to pay civil penalties when administrative appeals have been exhausted and in accordance with any payment arrangements made with the licensing agency.

APPEAL RIGHTS The applicant/licensee has a right without prejudice to discuss any disagreement in this report with the licensing agency concerning the proper application of licensing requirements. The applicant/ licensee may request a formal review by the licensing agency to amend or dismiss the notice of deficiency and/ or civil penalty. Requests for review shall be made in writing within 15 business days of receipt of a deficiency notification or civil penalty assessment. Licensing deficiencies may be appealed pursuant to the procedures in the LIC 9058 Applicant/Licensee Rights.

AGENCY REVIEW The licensing agency review of an appeal may be conducted based upon information provided in writing by the applicant/licensee. The applicant/licensee may request an office meeting to provide additional information. The applicant/licensee will be notified in writing of the results of the agency review within 60 business days of the date when all necessary information has been provided to the licensing agency.

EMAIL REQUIREMENT Adult Community Care Facilities, Residential Care Facilities for the Chronically Ill, and Residential Care Facilities for the Elderly are required to provide and maintain an active email address of record with the licensing agency.

LIC809 (FAS) - (09/23)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270403
VISIT DATE: 03/24/2026
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On 03/12/2026, LPA interviewed P1. P1 stated on 3/9/26 around 7:20 PM, P1 was bathing C1 when P1 noticed an injury on C1’s left wrist. It looked like scratches. P1 asked C1what happened? C1 said, “boo-boo S3 did it”.

Then P1 texted the facility director. When P1 was putting C1 in bed, P1 asked C1 again what happened to C1’s wrist? C1 again said “boo-boo, S3 hurt me.” P1 stated, P1 understands C1 is active and C1 needs help to focus, but P1 is not OK with C1 being hurt by staff. P1 took photos and sent photos to the director. In the photos it looks like scratches. P1 stated P1 has seen P3’s nails and nails are long.

P1 stated P1 has not seen any other child being hurt by S3.

On 3/12/26 LPA interviewed 2 staff. Staff #1 (S1) stated no to seeing any staff hitting or handling any child in a rough manner. Staff #2 (S2) stated S2 didn’t believe S3 hurt C1 on purpose. LPA interviewed Staff #3 (S3) who stated S3 did not scratched C1. S3 admitted to grabbing C1 by the wrist. S3 stated S3 has long nails, but nails are flat. S3 stated S3 knows staff are not supposed to hold children by wrist, but on this day 3/9/26 S3 was trying to keep C1 from hurting other children. S1, S2, and S3 denied seeing any marks on C1’s wrist on 3/9/26.

On 03/12/2026 LPA observed C1’s classroom from 10:20 AM-11:40 AM.

C1 hit four children at different times when children were in classroom. Teachers re-directed C1 and talked to C1. C1 hit LPA two times during observation. LPA told C1 she was observing and couldn’t play with C1. C1 went to a teacher and told teacher LPA had hit C1. C1 would often play alone or attempt to play with other children and slowly become aggressive.

LPA interviewed 5 children and all five children stated C1 hurts them in school.

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NAME OF LICENSING PROGRAM MANAGER: Thuy Ho
NAME OF LICENSING PROGRAM ANALYST: Cynthia Sun
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 03/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026
LIC809 (FAS) - (06/04)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270403
VISIT DATE: 03/24/2026
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On 03/13/2026, LPA attempted to interview 9 parents and was able to interview 4 parents. Parents were satisfied with facility and did not disclose anything related to UIR.

Based on LPA’s interviews and record review, there was no evidence to support the parent’s disclosure. The facility was in compliance with regulations, and no deficiency was observed.

Exit interview conducted and report was reviewed with Licensee Notice of Site Visit was posted and must remain posted for 30 days. Failure to comply with the posting requirements shall result in an immediate civil penalty of $100.

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End of Report.

NAME OF LICENSING PROGRAM MANAGER: Thuy Ho
NAME OF LICENSING PROGRAM ANALYST: Cynthia Sun
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 03/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026
LIC809 (FAS) - (06/04)
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