304270403-6-22-2026-06-CC-MMAK-DVAUM9-20260622154157

Community Care Licensing

FACILITY EVALUATION REPORT

Facility Number: 304270403
Report Date: 06/22/2026
Date Signed: 06/22/2026 03:42:09 PM

Document Has Been Signed on 06/22/2026 03:42 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270403
ADMINISTRATOR/ DIRECTOR:	GONZALEZ. VERONICA		FACILITY TYPE:	850
ADDRESS:	2515 WEST SUNFLOWER		TELEPHONE:	(714) 540-4750
CITY:	SANTA ANA	STATE: CA	ZIP CODE:	92704
CAPACITY: 78	TOTAL ENROLLED CHILDREN: 75	CENSUS: 61	DATE:	06/22/2026
TYPE OF VISIT:	Case Management - Incident	UNANNOUNCED	TIME VISIT/ INSPECTION BEGAN:	01:00 PM
MET WITH:	Director		TIME VISIT/ INSPECTION COMPLETED:	04:00 PM

NARRATIVE

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Licensing Program Analyst (LPA), Mahnaz (Nancy) Malek conducted an onsite case management inspection for the purpose of investigating an incident that the facility self reported to our office on 6/19/2026.

LPA met with director, Veronica Gonzalez. Census was taken. There was a total of 61 napping preschool children with 5 staff in four different classrooms. Teacher child ratio was; 2:19 napping children in Room 5, 1:12 in Room 6, 1:17 in Room 7, 1:13 in Room 8 observed.

According to the self-incident report, on 6/18/2026, at approximately 4:00 PM, the classroom group was outside on the playground. Two teachers were supervising 18 children on the playground when the representative of 3 years old, Child # 1 (C1) arrived to pick C1 up. Teachers called for C1 but received no responses from C1. C1's representative went back to the C1's classroom and found C1 in the restroom of the classroom who was left unattended.

Today, a review of the Facility Personnel Report Summary on this date indicates all facility who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
LPA interviewed staff who were involved in the incident. Three staff were interviewed. (S1, S2, and S3).

S1 reported that their classroom was out on the playground with 9 children around 3:45pm. The last name to face conducted by S1 was at 3:45pm. C1 was last seen around 4:00 pm on the playground. However, S1 had no knowledge of C1 leaving the group of children on the playground or asking permission to use the restroom to go inside the classroom. Continued on page 2

NAME OF LICENSING PROGRAM MANAGER: Thuy Ho
NAME OF LICENSING PROGRAM ANALYST: Mahnaz Malek
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 06/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)

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California Health & Human Services Agency

California Department of Social Services

FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form.

DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies:

Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.

Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care.

PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency.

CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given.

CIVIL PENALTIES The licensing agency is required by law to issue a Penalty Notice, when applicable, to all facilities holding a license issued by the licensing agency, or subject to licensure, except Certified Family Homes, Resource Families, and Foster Family Homes, or any governmental entity.

PENALTY NOTICE GIVEN The statement concerning civil penalties serves as a penalty notice on this Licensing Report and failure to correct cited licensing deficiencies will result in civil penalties. Applicants/ licensees are required to pay civil penalties when administrative appeals have been exhausted and in accordance with any payment arrangements made with the licensing agency.

APPEAL RIGHTS The applicant/licensee has a right without prejudice to discuss any disagreement in this report with the licensing agency concerning the proper application of licensing requirements. The applicant/ licensee may request a formal review by the licensing agency to amend or dismiss the notice of deficiency and/ or civil penalty. Requests for review shall be made in writing within 15 business days of receipt of a deficiency notification or civil penalty assessment. Licensing deficiencies may be appealed pursuant to the procedures in the LIC 9058 Applicant/Licensee Rights.

AGENCY REVIEW The licensing agency review of an appeal may be conducted based upon information provided in writing by the applicant/licensee. The applicant/licensee may request an office meeting to provide additional information. The applicant/licensee will be notified in writing of the results of the agency review within 60 business days of the date when all necessary information has been provided to the licensing agency.

EMAIL REQUIREMENT Adult Community Care Facilities, Residential Care Facilities for the Chronically Ill, and Residential Care Facilities for the Elderly are required to provide and maintain an active email address of record with the licensing agency.

LIC809 (FAS) - (09/23)

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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270403
	VISIT DATE: 06/22/2026

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S2 stated they brought their own classroom out on the playground with 8 children at 4:00pm. These two classrooms have their children combined on the playground. S2 confirmed that they saw C1 when they brought their children out at 4:00 pm. However, S2 had no knowledge of C1 leaving the playground going inside. S2 observed the representative of C1 arrived and was looking for C1. S2 stated they looked on their digital record to see if C1 was moved to another group but not successful until C1 was found in the restroom of the classroom by the representative of C1. According to S2, C1 must have been left unattended for approximately 8 minutes.
S3 stated they believe C1 followed a staff person to the classroom unnoticed when the staff left for 10 minutes break from 4:00 to 4:10 pm. The staff on break came back and saw the representative of C1 had already found C1.
C1 was recorded was picked up at 4:09 pm on the Internal Kindercare Child Supervision Record (CSR). C1's representative signed the child out at 4:01 pm that must have been at the time of arrival before going on the playground to get C1. There is no exact timing how long the child had been left unattended but based on the documentation, it is determined C1 was left unattended in the restroom for approximately 8 minutes.
The following violation was cited on next page LIC 809D under Section 101229(a)(1) Responsibility for Providing Care and Supervision of Title 22 Regulations. The director, Veronica Gonzalez was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. The “Notice of Site Visit” must be posted on or adjacent to the door. Failure to post will result in Civil Penalties of $100.00. LPA Malek informed the director, Veronica Gonzalez that this report dated 6/22/2026 documents type A citation shall be posted for 30 consecutive days as there is immediate risks to the health, safety, or personal rights of children in care. Also, LPA Malek informed the director, Veronica Gonzalez to provide a copy of this licensing report dated 6/22/2026 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. The director, Veronica Gonzalez was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. The exit interview was conducted with the director, Veronica Gonzalez.
End of report. .

NAME OF LICENSING PROGRAM MANAGER: Thuy Ho
NAME OF LICENSING PROGRAM ANALYST: Mahnaz Malek
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 06/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2026

LIC809 (FAS) - (06/04)

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Document Has Been Signed on 06/22/2026 03:42 PM - It Cannot Be Edited

Created By: Mahnaz Malek On 06/22/2026 at 02:56 PM

Link to Parent Document Below:

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270403
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 06/22/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 06/23/2026 Section Cited CCR 101229(a)(1)	1 2 3 4 5 6 7	Responsibility for Providing Care and Supervision (a):The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time........., This requirement was not met as evidenced by:	1 2 3 4 5 6 7	The director agreed to send a statement reviewing the importance of supervising children at all times with staff with their names and signatures acknowledging this section was reviewed with them. The statement will be sent to LPA's email address by the due date of 6/23/2026.
	8 9 10 11 12 13 14	Self reported incident and LPA's interviews today with 3 staff that 3 years old, C1 was left unattended in the restroom of the classroom unnoticed for approximately 8 minutes when all the staff and children were on the playground. C1's representative found C1. This is an immediate risk to the health and safety of children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

	Thuy Ho
NAME OF LICENSING PROGRAM MANAGER:

	Mahnaz Malek
NAME OF LICENSING PROGRAM ANALYST:

LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 06/22/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2026

LIC809 (FAS) - (06/04)

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