304270403-9-6-2022-06-CC-JHAN-CJ8SKD-20220913135633

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270403
Report Date: 09/02/2022
Date Signed: 09/06/2022 08:22:30 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/25/2022 and conducted by Evaluator Dean Valencia

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20220825173806

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270403
ADMINISTRATOR:	PORTER, LYNN		FACILITY TYPE:	850
ADDRESS:	2515 WEST SUNFLOWER		TELEPHONE:	(714) 540-4750
CITY:	SANTA ANA	STATE: CA	ZIP CODE:	92704
CAPACITY:	116	CENSUS: 45	DATE:	09/02/2022
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Lynn Porter, Director		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Facility did not complete enrollment for an attending day-care child.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Dean Valencia conducted an unannounced complaint inspection on today's date, 9/1/22. LPA met with director Lynn Porter, and at approximately 930am LPA conducted a tour of the facility and census of children was taken. LPA observed 45 preschool children with 8 staff. On 8/25/22 a complaint was filed with the Department alleging the above.

During the course of the investigation, LPA interviewed three staff, four children, conducted a physical plant inspection of each preschool classroom, and reviewed and gathered enrollment record and a legal record provided by the facility. Based on the information obtained from intervieweing staff and reporting party, and reviewing enrollment dcumentation and legal documentation related to this complaint, LPA has determined that there is insufficent infomration to deduce that there is a preponderance of evidence to support this allegation. LPA was also unable to demonstrate that this allegation or that the facility at any point in the past was out of compliance of parents rights or child records regulations.
(continued on LIC9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Dean Valencia	TELEPHONE: (714) 215-6737
LICENSING EVALUATOR SIGNATURE:	DATE: 09/02/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20220825173806

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270403
	VISIT DATE: 09/02/2022

NARRATIVE

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(page 2)
LPA was unable to make the determination from the information gathered that this allegation did not ever occur, or that there wasn't a preponderance of evidence to support these allegations, at some point. Due to this reasoning the most factual finding on this allegation, with all available information to LPA during the investigation is unsubstantiated.

Based on all this information LPA gathered, the preponderance of evidence standard for the allegation was not met, therefore the above allegation is found to be unsubstantiated. From all of the available information obtained by LPA during the course of the investigation, that there is insufficient evidence indicating that Facility did not complete enrollment for an attending day-care child. Based on all of the information LPA gathered, LPA was not able to determine that this allegation was false or untrue. Therefore LPA cannot make the determination that this allegation is unfounded; and the most accurate finding would remain at unsubstantiated.

Exit interview was conducted, and report was reviewed and discussed. Notice of Site Visit was posted during the visit. The facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100 per day. The facility was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights.

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Dean Valencia	TELEPHONE: (714) 215-6737
LICENSING EVALUATOR SIGNATURE:	DATE: 09/02/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2022

LIC9099 (FAS) - (06/04)

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