304270404-11-15-2023-06-CC-JHAN-CXRLPD-20231120075542

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270404
Report Date: 11/15/2023
Date Signed: 11/15/2023 09:53:04 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/24/2023 and conducted by Evaluator Carmen Odom

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20230824092733

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270404
ADMINISTRATOR:	LYNN PORTER		FACILITY TYPE:	830
ADDRESS:	2515 WEST SUNFLOWER		TELEPHONE:	(714) 540-4750
CITY:	SANTA ANA	STATE: CA	ZIP CODE:	92704
CAPACITY:	52	CENSUS: 28	DATE:	11/15/2023
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Alexandra Johnson - Assistant Director		TIME COMPLETED:	10:20 AM

ALLEGATION(S):

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Child was inappropriately touched by staff while in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Carmen Odom conducted an unannounced complaint inspection to investigate the above allegations and deliver findings. This is a continuation of the investigation initiated on 08/25/2023.

Upon arrival LPA met with Assistant Director, Alexandra Johnson who guided LPA on tour of the facility. LPA observed a total of 28 infants with 8 staff.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:	DATE: 11/15/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230824092733

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270404
	VISIT DATE: 11/15/2023

NARRATIVE

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The department received a complaint on 8/24/2023 alleging Child #1 (C1) was touched inappropriately by staff while in care. Complaining party (CP) stated on 8/22/23 at around 6:30pm after arriving home CP changed C1’s diaper and observed C1 had a size 4 diaper on, which was 2 sizes bigger and red stains inside the diaper. CP stated the staff did not tell CP why C1 had a size 4 diaper during pick up. CP picked up C1 at 5:22pm on 8/22/23.

During the investigation LPA Odom interviewed Complaining Party, 9 Staff members, 8 parents, took pictures, pictures obtained, requested for children’s roster, child’s file, parent sign in and out sheet, staff attendance sheet on 8/22/23 in the classroom and personnel report. Detective Garcia from the Santa Police Department was also part of the investigation. Detective Garcia obtained a copy of the medical report which was provided to LPA. Children were not interviewed due to children’s age and being none verbal.

During an interview on 08/25/23, Staff #1 (S1) stated on 8/22/23 C1 was at the childcare center from 7:05am to 5:22pm, C1 had 5 loose bowl movements along with a diaper rash which were documented on the electronic daily report on the computer application. S1 stated C1 was wearing size 1 diapers, staff have told CP to bring bigger diapers because it would leave red marks around C1’s thighs. On 8/22/23 Staff put the wrong size diaper on C1 on accident. S1 disclosed on 8/22/23 at 6:59pm CP sent an e-mail to S1 with two pictures of 1) size 4 diaper, and 2) diaper with red stains. On 8/23/23 CP arrived at the childcare center to drop off C1. S1 stated CP asked if S1 had seen their message and photos that they sent the evening before. S1 told CP that the Wifi was down, and they were not able to see any messages. CP showed the two pictures to S1, and S1 along with CP checked C1’s diaper that morning to check for loose stool, and diaper rash. S1 stated they observed C1’s diaper rash was less red, there wasn’t any loose bowl movements. C1 did not have diaper cream on. On 8/23/23 CP picked up C1 at 9:00am and took C1 to the doctor. CP called S1 at 2:41pm that afternoon and told S1 that the doctor was very concerned, CP did not disclose what the doctor was concerned about. S1 disclosed eventually after multiple phone conversations with CP, CP told S1 that they were concerned of possible child abuse, due to the red stains inside the diaper. S1 told CP they would conduct an internal investigation. S1 stated they spoke with all the staff that were in the classroom on 8/22/23. S1 stated Staff #3 (S3) was the last staff that changed C1’s diaper and S3 observed one dot of blood with a red diaper rash. None of the other staff observed any bleeding when C1’s diaper was changed.
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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:	DATE: 11/15/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2023

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230824092733

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270404
	VISIT DATE: 11/15/2023

NARRATIVE

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Eight staff members were interviewed on 8/25/23 and 09/08/23. S3 stated on 8/22/23 right before 5:00pm right after C1 woke up from nap they changed C1’s diaper. S3 observed C1’s bottom was very red from the diaper rash. S3 grabbed C1’s diaper basket but there weren’t any diapers inside the basket, S3 looked down to see if C1 had more diapers but C1 didn't have any more in storage so S3 grabbed a diaper from the extra bin. S3 disclosed they didn't see any bleeding inside the diaper but while wiping C1’s bottom they observed 1 small dot of blood. S3 also observed C1 had a small open wound (pink, red) on C1’s butt cheek, but it was not bleeding. The rash was red especially around C1’s leg thigh from the diaper. Staff #4 (S4) stated they were in the classroom feeding an infant when S3 was changing C1’s diaper. S4 disclosed they recall S3 announce that C1 had a diaper rash and some spotting of blood when wiping C1's bottom. S3 stated it’s not uncommon to see some spotting on the baby wipe when infants have severe diaper rashes. When infants have diaper rashes, they will place diaper rash cream and change diapers more often. All the other staff that were interviewed disclosed they did not observe any bleeding inside C1’s diaper. All the staff are trained in infant care.

On 10/11/23 LPA Odom attempted interviewing 20 parents, however 8 parents were available for interviews. Six out eight parents disclosed they did not have any concern with the childcare center and are satisfied with the childcare center. Parent #5 (P5) stated sometimes they feel there are more children than staff in the classroom. Parent #6 (S6) stated they were not too happy because there was a recent hand, foot, mouth disease outbreak in the classroom and the child could not return to childcare after 5 days.

LPA reviewed the C1’s medical report. According to the medical report it’s documented that there were no signs of tears, bruising, bleeding on C1’s bottom. It does report that C1 does have a diaper rash and is instructed to continue with diaper rash cream.

On 11/03/2023 LPA received the final Santa Ana Police Department (SAPD) Report regarding C1. The SAPD report indicated “it appears the cause of his bloody diaper was a diaper rash. At this point, there is no evidence to indicate a crime occurred. Therefore, this case will be closed and remain for documentation purposes only.”

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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:	DATE: 11/15/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2023

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230824092733

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270404
	VISIT DATE: 11/15/2023

NARRATIVE

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Based on LPA’s facility inspection, observations, interviews conducted with complainant party, 9 staff members, 8 parents, review of medical records, SAPD report, and records reviewed it was determined there was insufficient evidence that staff touched C1 inappropriately while in care. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

The exit interview was conducted with Assistant Director, Alexandra Johnson. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:	DATE: 11/15/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2023

LIC9099 (FAS) - (06/04)

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