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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270404
Report Date: 07/29/2025
Date Signed: 07/29/2025 09:33:43 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/03/2025 and conducted by Evaluator Cynthia Sun
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250603161703
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270404
ADMINISTRATOR:LYNN PORTERFACILITY TYPE:
830
ADDRESS:2515 WEST SUNFLOWERTELEPHONE:
(714) 540-4750
CITY:SANTA ANASTATE: CAZIP CODE:
92704
CAPACITY:52CENSUS: 21DATE:
07/29/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Director, Lynn PorterTIME COMPLETED:
09:50 AM
ALLEGATION(S):
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Licensee does not ensure that day care children’s diapering needs are met.
Facility is dirty and unsanitary.
INVESTIGATION FINDINGS:
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On 7/29/2025 Licensing Program Analyst (LPA) Cynthia Sun conducted a visit at 8:30 am to deliver the finding for the complaint allegation licensee does not ensure that day care children’s diapering needs are met and facility is dirty and unsanitary. This complaint investigation was initiated on 06/05/2025. LPA met with Director, Lynne Porter at facility. There was a total of 21 infant and toddler children with 8 staff at the facility.
A review of the Facility Personnel Report Summary on 07/29/2025 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 06/03/2025, the Orange County Child Care Office received a complaint alleging (1) the licensee does not ensure that day care children’s diapering needs are met and (2) facility is dirty and unsanitary.
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Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 06-CC-20250603161703
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270404
VISIT DATE: 07/29/2025
NARRATIVE
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During the investigation, LPA interviewed three (3) staff members, five (5) parents, and reviewed records which include Child Care Roster, Infant Daily Schedule, Toddler Daily Schedule, Daily Playground Inspection Sheets (weeks 5/19/25 and 5/26/25),Infant and Toddler Classroom Cleaning Checklists (5/26/25), nine (9) Infant and ten (10) Toddler Computer App. Daily Activities (6/3/25), Kindercare Learning Center Family Handbook.

Regarding allegation (1) the licensee does not ensure that day care children’s diapering needs are met.

During staff interviews, all interviewed staff stated they follow diapering procedure as follow: check child’s diaper, change diaper every two (2) hours and as needed, and document the diaper change in the app. LPA review app and verified records of diaper changing from 5/30/25 to 6/3/25, record revealed staff conducted diaper changes as described. LPA also reviewed policy/procedure re: diapering and the policy/procedure was consistent with interviewed staff’s statement.

During the staff interviews, four (4) out of four (4) interviewed staff stated they change children every two hours and as needed. Staff #1 (S1) stated “For the infants, when child arrives, we change child within the hour upon arrival, then every 2 hours after that, unless they have poop or are soiled (if they feel wet). All interviewed staff stated “They do not have concerns regarding diaper changes”. LPA asked staff what is the procedure when it comes to diapering children. All interviewed staff stated they log diaper changes in App and communicate with other classroom staff by writing diaper changes on classroom board. Staff #2 (S2) stated “I show the other staff the board schedule on the wall and explain who is next and what to do. I communicate if the children have any special circumstances. LPA asked staff if they were aware of a child that has been left in a soiled diaper for a long period of time. All interviewed staff stated “No”, Staff #3 (S3) stated “Teachers will change children with BM’s first”. LPA observed classrooms conducting diaper changes during facility visit and there were no infant and toddler concerns with diaper changes. LPA also reviewed children diapering logs and children are diapered every two hours or earlier if needed. Based on information gathered, there is not enough preponderance evidence to prove allegation (1) the licensee does not ensure that day care children’s diapering needs are met.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 06-CC-20250603161703
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270404
VISIT DATE: 07/29/2025
NARRATIVE
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Regarding allegation (2) facility is dirty and unsanitary.

During staff interviews, all interviewed staff stated they follow cleaning procedure as follow: clean classroom and follow Classroom Daily Checklist. LPA reviewed the Daily Cleaning Checklist for week 05/26/25 for Infant and Toddler Classrooms, the record showed that staff conducted cleaning procedure as described and document their checklist after they cleaned. Staff interviews, four (4) out of four (4) staff interviewed stated that all facility staff are responsible for maintaining their bathrooms and classrooms clean. Facility has a daily classroom Cleaning Checklist where staff complete daily classroom tasks to keep classrooms clean and organized. LPA observed infant and toddler classrooms to be clean and organized. Some toys were observed not to be placed back on shelves by children. Most of the toys were used by all children in classrooms. LPA also observed a bin where staff placed toys after children mouthed toys. LPA also asked staff what chemicals and products staff used to sanitize and clean classrooms. Staff #3 (S3) stated that “facility uses chemicals, mops, magic erasers, rags, scrubbers, and paper towels. We also have a handy man who will pressure wash for us the structures, structures are pressured washed once a month”. Based on information gathered, there is not enough preponderance evidence to prove allegation (2) facility is dirty and unsanitary.

On 06/05/25, LPA attempted to interview 5 parents. The 5 parents were satisfied with the facility, and the 5 parents did not make any disclosure regarding the above allegations.

On 06/05/25 LPA conducted an observation of the facility: infant and toddler classrooms and playgrounds: LPA observed the playground and classrooms to be clean and organized. LPA observed toys being exchanged during facility visit. Facility staff stated toys were being exchanged because the facility received delivery of new materials and toys. LPA also observed staff conducting diaper changes for infants and toddlers. Staff was observed to be respectful, talked to children thorough process, and staff sanitized changing tables after completing procedure.

During record reviews, LPA reviewed Infant and Toddler Classrooms Cleaning Checklist for week 05/26/25, Children Daily App Reports for daily activities including diaper changes. The reviewed Infant and Toddler Classrooms Cleaning Checklist showed where staff initialed after completing cleaning tasks. LPA also reviewed ten (10) children printouts of daily activities (dated 5/30/25) including daily bathroom diaper changes. LPA did not observe any concerns

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 06-CC-20250603161703
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270404
VISIT DATE: 07/29/2025
NARRATIVE
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Based on LPAs observations, interviews and record reviews, there is not a preponderance evidence to prove allegations (1) licensee does not ensure that day care children’s diapering needs are met, and (2) facility is dirty and unsanitary. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted and report was reviewed with Director. Notice of Site Visit was posted and must remain posted for 30 days. Failure to comply with the posting requirements shall result in an immediate civil penalty of $100.

Appeal Rights were explained. The Director was provided with a copy of the appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4