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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270405
Report Date: 12/02/2022
Date Signed: 12/02/2022 10:42:19 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/13/2022 and conducted by Evaluator Carmen Odom
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20221013103320
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270405
ADMINISTRATOR:LYNN PORTERFACILITY TYPE:
840
ADDRESS:2515 WEST SUNFLOWERTELEPHONE:
(714) 540-4750
CITY:SANTA ANASTATE: CAZIP CODE:
92704
CAPACITY:28CENSUS: 0DATE:
12/02/2022
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Lynn Porter - DirectorTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Facility did not take proper measures to prevent lice from spreading at the facility.
Facility did not report lice outbreak involving two or more children to all necessary parties.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Odom conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 10/18/2022. Upon arrival LPA met with Director Lynn Porter to deliver complaint findings. At 10:00am, LPA did not observe any school age children, school age children don’t arrive until 2:40pm to the childcare center.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 10/13/2022 alleging facility did not take proper measures to prevent lice from spreading and facility did not report lice outbreak of two or more children. Complainant party (CP) stated their children were exposed to lice in the childcare center.
Continue to page 2.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20221013103320
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270405
VISIT DATE: 12/02/2022
NARRATIVE
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CP spoke with staff and they disclosed to CP that there have been 2 children with an on-going issue with lice since the summertime. CP was never notified by the childcare center of the lice issue.

During the investigation LPA Odom interviewed complaining party, Director, and 2 staff members. LPA reviewed the Children’s Roster, personnel report, and personnel records. Children were not interviewed due to enough evidence gathered.

During an interview on 10/18/2022, the Director (S1) stated they recently notified parents of the lice outbreak in the school age classroom because there were 3 or more cases reported with lice. Prior to this recent outbreak, there have been 2 on-going cases for the last year. S1 stated every time Child #2 (C2) and Child #3 (C3) would have lice they would notify parent to pick up children and they could not return to the childcare center if they had live lice. Before entering the childcare center S1 would verify that there weren’t any live lice on the children’s hair. S1 disclosed they did not report the lice outbreak to parents, licensing or department of Public Health if they had less than 3 cases.

LPA Odom interviewed two staff members on 10/18/22. Both staff confirmed there has been a recent lice outbreak of 3 cases. Both staff also disclosed there was a lice outbreak of 4 cases back in June. C2 and C3 have had an on-going issue with lice, both children have had the lice a minimum of 3 times throughout the year. Staff #2 (S2) stated they would notify the parent of C2 and C3 every time they would notice the children had lice. The children would usually return after 1 day, if they did not have live lice. Staff #3 (S3) stated they did not notify families of the outbreak in the classroom.

Based on LPA facility inspection, observation, interviews conducted with complainant party, director, staff members and records reviewed it has been determined that the school age classroom has had an on-going issue with lice of two or more cases and S1 failed to report the incidents for the on-going lice issue to the parents for each occurrence of 2 or more cases. Therefore, the preponderance of evidence standard has been met, the allegations are found to be Substantiated. California Code of Regulations, Title 22, 101223(a)(2) Personal Rights and 101212(d)(1)(E) Reporting Requirement is being cited on the attached LIC 9099D.
Exit interview was conducted with Director Lynn Porter. Notice of Site Visit was posted during the visit, failure to post will result in civil penalties of $100. Appeal rights were provided and explained.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20221013103320
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270405
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/02/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/02/2022
Section Cited
CCR
101223(a)(2)
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101223(a)(2) Personal Rights

(a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met evidence by:
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Director stated they were able to get the family of C2 and C3 assistance with getting the children professionally to remove the lice and there has not been any more issues with lice outbreak in the school age classroom. Director will submit a written POC to licensing by 12/6/22.
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Based on interviews with staff it was discovered that the school age classroom has had 2 or more cases of lice outbreak on and off for a year. S1 failed to report the outbreak to parents, licensing and department of Public Health. This is a potential Health and Safety risk to the children in care.
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Type B
12/02/2022
Section Cited
CCR
101212(d)(1)(E)
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101212 Reporting Requirements (d) Upon the occurrence..., a report shall be made to the Dept by telephone... next working day and during its normal business hours.... (d)(2) below shall be submitted to the Dept within seven days... (1) Events reported... (E) Epidemic outbreaks. This is a potential Health and Safety risk to the children in care.
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Director stated they will make sure they report any outbreaks of 2 or more cases within 24 hours via phone call and submit a written incident report within 7 days. Director stated they will also notify families of any outbreaks. Director will submit LIC624 Unusual incident report for the last lice outbreak by 12/6/22.
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Based on interviews with staff it was determined that S1 did not report the lice outbreak when there was 2 or more cases in the childcare center to families, licensing and department of public health. This is a potential Health and Safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3