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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270405
Report Date: 09/07/2023
Date Signed: 09/07/2023 02:37:30 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/03/2023 and conducted by Evaluator Aiddee Nunez
COMPLAINT CONTROL NUMBER: 06-CC-20230703154844
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270405
ADMINISTRATOR:LYNN PORTERFACILITY TYPE:
840
ADDRESS:2515 WEST SUNFLOWERTELEPHONE:
(714) 540-4750
CITY:SANTA ANASTATE: CAZIP CODE:
92704
CAPACITY:42CENSUS: 0DATE:
09/07/2023
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Director, Lynn PorterTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Facility did not take proper measures to prevent lice from spreading at the facility.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Nunez conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 07/10/2023. Upon arrival LPA met with Director Lynn Porter to deliver complaint findings, At 1:15 pm, LPA did not observe any school age children, school age children don’t arrive until 2:40pm to the childcare center.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 07/03/2023 alleging facility did not take proper measures to prevent lice from spreading. Reporting party (RP) stated parents are no longer being notified about the lice outbreak.
Continue to page 2.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/07/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 06-CC-20230703154844
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270405
VISIT DATE: 09/07/2023
NARRATIVE
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RP disclosed there have been 2 children with an on-going issue with lice. RP was told by the facility they would no longer be notifying the parents about the lice outbreak.

During the investigation LPA Nunez interviewed RP, 3 staff members, 5 children and the Director. LPA called 11 parents and was able to interview 7 parents. LPA also reviewed the Children’s Roster and Personnel report.

During an interview on 07/10/2023, the Director (S1) stated the last lice outbreak was on May 31st and facility notified parents through the Kindercare App and S1 provided the LPA with a copy of the email. On 8/16/23 S4 called Community Care Licensing in the Orange County Office to report a lice outbreak because there were 2 or more cases.

However, on 8/21/23 LPA called 6 parents and was able to interview 5 parents. One parent stated she received an email notifying her about the lice outbreak. Four parents stated that they did not receive any information about any recent outbreak. The four parents stated they have the Kindercare app.

On 9/1/23, LPA called an additional 5 parents and was able to interview 2 parents. The 2 parents stated they did not receive any notification about a recent outbreak and have the Kindercare app.

On 8/11/23 during the children's interviews, 5 out 5 children reported that staff do not check their hair for lice. 5 out 5 children also reported that they have not had any lice in their hair.

3 out of 3 staff reported that there are 3 children that have had an on-going issue with lice. All staff reported that they were checking Child#1 (C1) and Child#2 (C2) daily for lice before entering the classroom; however, all staff reported that they were told to stop checking C1 and C2 daily for lice by management due to the personal rights of the children. All staff reported that now they only check the children for lice if they observe the children scratching their head. All staff also reported that S1 sends out an email to the parents notifying them about the lice outbreak.
Continue to page 3
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/07/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 06-CC-20230703154844
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270405
VISIT DATE: 09/07/2023
NARRATIVE
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Based on parent interviews it has been determined that the facility is not notifying parents about the outbreaks. S1 failed to report the incidents for the on-going lice issue to the parents for each occurrence of 2 or more cases; therefore, the preponderance of evidence standard has been met, the allegation is found to be Substantiated. California Code of Regulations, 101212 (f) Reporting Requirements is being cited on the attached LIC 9099D.

Exit interview was conducted with Director Lynn Porter. Notice of Site Visit was posted during the visit, failure to post will result in civil penalties of $100. Appeal rights were provided and explained.

End of Report

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/07/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 06-CC-20230703154844
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270405
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/07/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/21/2023
Section Cited
CCR
101212(f)(d)(1)(A)
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101212 (f) Reporting Requirements: The items specified in (d)(1)(A) through (H) above shall also be reported to the
child's authorized representative.

This requirement is not met as evidence by:
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The director stated when she sends out a notification to the parents she will require a receipt from the parents acknowledging that they receive the notification.
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Based on LPA’s interviews, 6 out of 11
parents disclosed they did not receive any information about any recent outbreak. This poses a potential risk to the safety of the children in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/07/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/07/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/03/2023 and conducted by Evaluator Aiddee Nunez
COMPLAINT CONTROL NUMBER: 06-CC-20230703154844

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270405
ADMINISTRATOR:LYNN PORTERFACILITY TYPE:
840
ADDRESS:2515 WEST SUNFLOWERTELEPHONE:
(714) 540-4750
CITY:SANTA ANASTATE: CAZIP CODE:
92704
CAPACITY:42CENSUS: 0DATE:
09/07/2023
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Director, Lynn PorterTIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff are not performing daily inspections for illness on the children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPA) Nunez conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 07/10/2023. Upon arrival LPA met with Director Lynn Porter to deliver complaint findings, At 1:15 pm, LPA did not observe any school age children, school age children don’t arrive until 2:40pm to the childcare center.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 07/03/2023 alleging facility staff are not performing daily inspections for illness on the children. Reporting party (RP) stated because the facility has stopped the daily lice checks with all children the child has being exposed to lice.

Continue to page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/07/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 06-CC-20230703154844
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270405
VISIT DATE: 09/07/2023
NARRATIVE
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During the investigation LPA Nunez interviewed reporting party, 3 staff members, 5 children and the Director. LPA called 11 parents and was able to interview 7 parents. LPA also reviewed the Children’s Roster and Personnel report.

On 7/10/2023, 3 out of 3 staff reported that Child#1(C1) and Child#2(C2) have had an on-going issue with lice. All staff reported that they were checking C1 and C2 daily for lice before entering the classroom; however, all staff reported they were told to stop checking C1 and C2 daily for lice by management due to the personal rights of the children. All staff reported that now they only check the children for lice if they observe the children scratching their head.

During the staff interview on 7/10/2023, the Director (S1) stated when teachers observe children scratching their head, they will take the child into the office and check their hair for lice. If lice are found in the child’s hair, staff will immediately call the parents to pick up the child from the facility and the child will wait in the office. S1 stated when the child returns to the facility if the parents used a lice shampoo to remove the lice, the staff will check the child to make sure they are cleared before entering the classroom. S1 also stated if the parent took the child to a professional to remove the lice and provides a certificate of the lice removal, the staff will not check the child’s hair and will return to the classroom. Staff#1, Staff#2, and Staff#3 also confirmed this procedure. There are no regulations that states that the facility needs to perform daily headlice inspections.

On 8/11/23 during the children interviews, 5 out 5 children reported that staff do not check their hair for lice. 5 out 5 children also reported that they have not had any lice in their hair.



Continue to page 3
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/07/2023
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 06-CC-20230703154844
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270405
VISIT DATE: 09/07/2023
NARRATIVE
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Page 3

Based on LPA’s interviews and record reviews, there was insufficient evidence to corroborate the allegation. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation of Facility staff are not performing daily inspections for illness on the children did or did not occur; therefore, the allegation is unsubstantiated.


Exit interview was conducted with Director Lynn Porter. Notice of Site Visit was posted during the visit, failure to post will result in civil penalties of $100. Appeal rights were provided and explained.

End of Report
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/07/2023
LIC9099 (FAS) - (06/04)
Page: 7 of 7