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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270605
Report Date: 09/08/2025
Date Signed: 09/08/2025 10:07:57 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/09/2025 and conducted by Evaluator Aiddee Nunez
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250709152906
FACILITY NAME:MARINERS CHURCH PRESCHOOLFACILITY NUMBER:
304270605
ADMINISTRATOR:EGGERS, JENNIFERFACILITY TYPE:
850
ADDRESS:5001 NEWPORT COAST DRIVETELEPHONE:
(949) 769-8261
CITY:IRVINESTATE: CAZIP CODE:
92612
CAPACITY:152CENSUS: 70DATE:
09/08/2025
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Director, Katherine YeakelTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Staff did not ensure proper teacher-child ratios were maintained at the facility
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) A. Nunez conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 7/14/2025. Upon arrival, LPA met with Director, Katherine Yeakel and informed the director the purpose of the visit is to deliver complaint findings. Census was taken and observed a total of 70 preschool age children and 20 staff members.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 7/9/25 the Orange County Child Care Office received a complaint alleging (1) Staff did not ensure proper teacher-child ratios were maintained at the facility.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20250709152906
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MARINERS CHURCH PRESCHOOL
FACILITY NUMBER: 304270605
VISIT DATE: 09/08/2025
NARRATIVE
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During the investigation, LPA interviewed 7 staff members and obtained a copy of the staff timecards, children’s sign in & out sheets, and documents pertinent to the investigation. LPA reviewed staff communication on 06/30/2025 at 9:33 a.m. Staff #1 (S1) reported having 12 children and requested support, noting that two more children were expected. At 9:40 a.m., S1 stated S1 had 13 children and again requested support. At 9:43 a.m., another staff member responded that they would arrive shortly. Staff #6 (S6) reported that on July 1, 2025, S6 had 10 children and notified the front office that they were approaching 12. S6 later informed the office that they had 13 children and needed support. S6 stated that an additional staff member arrived approximately 10 minutes after the call.

During interviews, 3 of 7 staff members confirmed that the facility has operated over capacity. 2 staff members confirmed it was on 06/30/2025 and 07/01/2025.

On 8/21/25, LPA was able to interview 3 parents, and the 3 parents did not disclose any concerns regarding the allegation.

Based on information gathered from LPA’s 7 staff interviews, record review, and 3 parent interviews, the preponderance of evidence has been met; therefore, the allegation of Staff did not ensure proper teacher-child ratios were maintained at the facility is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, Section 101216.3 Teacher-Child Ratio is being cited on the attached LIC9099D. Please refer to attached 9099D for documentation of deficiencies.

LPA informed the Director that this report cites a Type A violation and shall be provided to parents/guardians of children currently enrolled and to parents/guardians of children newly enrolled at the facility during the next 12 months. Parents/guardians must sign Form LIC9224 and needs to be kept in each child's file.

Exit interview was conducted with Director, Katherine Yeakel. Notice of Site Visit was posted during the visit. The facility representative was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.

Appeal Rights were explained. The Director was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First-level appeals should be sent to the regional manager at the address listed above.

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20250709152906
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MARINERS CHURCH PRESCHOOL
FACILITY NUMBER: 304270605
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/08/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/09/2025
Section Cited
CCR
101216.3
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Teacher-Child Ratio.(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below.

This requirement was not met:
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Per Director, They have over staff with the staff agency. Every room should have a minimum of 2 teachers because of the extra staff. Revise our staff schedule to support high transitions times. The director will provide a writtten statement with the new procedures.
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Based on interviews conducted and records reviewed, the facility was out of ratio on 6/30/25 and 7/1/25. This poses an immediate risk to the safety and health of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/08/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2025
LIC9099 (FAS) - (06/04)
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