<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270605
Report Date: 01/06/2026
Date Signed: 01/06/2026 10:46:02 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2025 and conducted by Evaluator Aiddee Nunez
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20251021095642
FACILITY NAME:MARINERS CHURCH PRESCHOOLFACILITY NUMBER:
304270605
ADMINISTRATOR:EGGERS, JENNIFERFACILITY TYPE:
850
ADDRESS:5001 NEWPORT COAST DRIVETELEPHONE:
(949) 769-8261
CITY:IRVINESTATE: CAZIP CODE:
92612
CAPACITY:152CENSUS: 69DATE:
01/06/2026
UNANNOUNCEDTIME BEGAN:
09:33 AM
MET WITH:Facility Representative, Sara CrippenTIME COMPLETED:
10:40 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are operating out of ratio
Staff denied a daycare child access to food
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPA) A. Nunez conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 10/28/2025. Upon arrival, LPA met with Facility Representative Sara Crippen and informed the Facility Representative the purpose of the visit is to deliver complaint findings.
Census was taken and observed a total of 69 preschool age children and 13 staff members.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

Page 1 of 3
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20251021095642
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MARINERS CHURCH PRESCHOOL
FACILITY NUMBER: 304270605
VISIT DATE: 01/06/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
On 10/21/25 the Orange County Child Care Office received a complaint alleging (1) Staff are operating out of ratio (2) Staff denied a daycare child access to food. Reporting Party (RP) stated the following: On September 9th Staff#8 (S8) from classroom blue room 110 had 14-15 kids on their own. On this day, there was a sports enrichment program that many classes were part of 102, 103, 106, 107, 108, 109, and 110. The person who was running the program Adult#1 (A1) went outside to call classroom blue room 110 in and S8 walked inside with 14-16 kids on their own with A1. S8 also told Child#6 (C6) that they are not allowed to eat their own snack from home and must only eat the school snack. RP also expressed staff member are unkind to the children.

During the investigation, LPA toured the facility and conducted interviews with 10 staff members, 5 children and 3 parents. LPA also reviewed A1’s file.

Regarding allegation: Staff are operating out of ratio

During staff interviews, Staff#9 (S9) stated the following: On Sept 9th we had a demo class for playball. When A1 was done with classroom Teal 109, A1 went outside to get class, Blue 110. The children ran over to the door and began walking in with the class. S9 yelled out to S8, since S9 was attending to a child, A1 was not allowed to take the children. That day they had 16 children and 15 children walked in with A1 and S8. One child stayed outside with S9 since child had sand all over. 1-2 minutes passed before the child and S9 made it to the demo class. Statt#10 (S10) stated the following: Soccer shots come on site once a week, on Wednesdays. Play ball comes on Friday’s. The program is going to end in mid-November. There are about 5 or 7 children. Those 5 or 7 children will be taken out of their classroom. One of our qualified staff members will stay with the children. A1 is a qualified staff member and has a file in place. On 10/29/2025, S10 sent A1’s file via email to the LPA. LPA reviewed the file and A1 has met all regulation requirements to be a qualified staff member.

Regarding allegation: Staff denied a daycare child access to food

During staff interviews, S8 stated the following: Children are allowed to bring snacks as long as there are no allergies. The facility also offers their own snack to the children. At first, S8 told the children that they couldn’t bring their own snacks from home, but then S9 reminded S8 that children can bring their own snack from home so S8 told the children that they can bring snacks from home. S8 provides school snacks to all children. S8 has not denied children access to food. Children can eat their own snack from home or snacks from school. 5 out 5 children stated that they are allowed to bring and eat their own snack from home at school.

Page 2 of 3

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20251021095642
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MARINERS CHURCH PRESCHOOL
FACILITY NUMBER: 304270605
VISIT DATE: 01/06/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
9 out of 10 staff members stated they have not observed a staff member being unkind to the children. S9 stated that S8 has been dismissive to Child#6 (C6) when C6 asks questions. S8 denied being unkind to children. Parent also declined for C6 to be interviewed by our department.

During the parent interviews, 3 out of 3 parents did not divulge any information pertaining to the allegation or express any concerns regarding care of the children.

Based on information gathered from LPA’s interviews with the 10 staff members, 5 children, and 3 parents, the preponderance of evidence has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations (1) Staff are operating out of ratio (2) Staff denied a daycare child access to food; therefore, the allegations are UNSUBSTANTIATED.


Exit interview was conducted with Facility Representative, Sara Crippen. The Notice of Site Visit was posted. The Facility Representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. The Facility Representative was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager at the address listed above.

Page 3 of 3

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3