304270605-5-11-2026-06-CC-NKTN-DV6MHH-20260618093733

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270605
Report Date: 05/11/2026
Date Signed: 05/11/2026 11:58:53 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/01/2026 and conducted by Evaluator Alma Castro

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20260401124256

FACILITY NAME:	MARINERS CHURCH PRESCHOOL		FACILITY NUMBER:	304270605
ADMINISTRATOR:	EGGERS, JENNIFER		FACILITY TYPE:	850
ADDRESS:	5001 NEWPORT COAST DRIVE		TELEPHONE:	(949) 769-8261
CITY:	IRVINE	STATE: CA	ZIP CODE:	92612
CAPACITY:	152	CENSUS: 89	DATE:	05/11/2026
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Director, Nicole Cilderman		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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Staff denied day care child’s access to the bathroom.

INVESTIGATION FINDINGS:

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On 5/11/2026, Licensing Program Analyst (LPA), Alma Castro, conducted an unannounced subsequent visit to the facility to deliver the findings for a complaint that was initiated on 04/01/2026. LPA met with Director, Nicole Cilderman and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 89 children and 16 staff.

On 04/01/2026, the Orange County Regional Child Care Licensing Office received a complaint with the allegation listed as: (1) Staff denied day care child’s access to the bathroom.
On 04/07/2026, LPA made an unannounced visit to the facility and interviewed staff and children. Director provided LPA with facility roster, Employee Handbook and other documents pertinent to the investigation.
During investigation, LPA conducted observations on teacher-child interactions during indoor and outdoor activities. LPA interviewed seven (7) staff and six (6) child interviews. During the course of the investigation, LPA contacted six (6) parents and three (3) were interviewed. They did not disclose any concerns regarding the above allegation.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:	DATE: 05/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/11/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260401124256

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MARINERS CHURCH PRESCHOOL	FACILITY NUMBER: 304270605
	VISIT DATE: 05/11/2026

NARRATIVE

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Regarding allegation (1) Staff denied day care child’s access to the bathroom during LPA’s observations on teacher-child interactions, staff were attentive to the children’s needs. All seven (7) interviewed staff provided consistent statements about following facility’s toileting procedures. Seven (7) out of seven (7) staff interviewed denied ever restricting a child access to the restroom or denied ever witnessing another staff member restrict a child access to the use the restroom. Six (6) out of six (6) interviewed children provided consistent statements about having access to use the restroom whenever they needed. Six (6) out of six (6) children provided consistent statements about staff advising them to wait for short periods of time to use the restroom. LPA examined Staff Handbook, Admission Agreement (which outlines: Title 22, Department of Social Services has the right to interview the child, Health, Recovery and Medication Agreement, Tuition Agreement, etc).

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging that staff denied day care child’s access to the bathroom. Based on the information gathered from LPA’s interviews and record reviews, although the allegation may have happened or is valid, there was not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies cited.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director, Nicole Cilderman.

>> END OF REPORT <<

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:	DATE: 05/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/11/2026

LIC9099 (FAS) - (06/04)

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