304270605-9-25-2025-06-CC-TNGN-DMPNR4-20251022104056

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270605
Report Date: 09/25/2025
Date Signed: 09/25/2025 12:07:24 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/25/2025 and conducted by Evaluator Aiddee Nunez

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20250725145810

FACILITY NAME:	MARINERS CHURCH PRESCHOOL		FACILITY NUMBER:	304270605
ADMINISTRATOR:	EGGERS, JENNIFER		FACILITY TYPE:	850
ADDRESS:	5001 NEWPORT COAST DRIVE		TELEPHONE:	(949) 769-8261
CITY:	IRVINE	STATE: CA	ZIP CODE:	92612
CAPACITY:	152	CENSUS: 69	DATE:	09/25/2025
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Human Resource Manager, Sara Crippen		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff do not report incidents to daycare children's responsible parties.
Staff leave children unattended.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) Aiddee Nunez conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 7/29/2025. Upon arrival, LPA met with Human Resource Manager(HRM), Sara Crippen and informed the HRM the purpose of the visit is to deliver complaint findings. Census was taken and observed a total of 69 preschool age children and 16 staff members.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

Page 1 of 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/25/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20250725145810

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MARINERS CHURCH PRESCHOOL	FACILITY NUMBER: 304270605
	VISIT DATE: 09/25/2025

NARRATIVE

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On 7/25/25 the Orange County Child Care Office received a complaint alleging (1) Staff do not report incidents to daycare children's responsible parties. (2) Staff leave children unattended. Reporting Party (RP) stated the following: Staff are not reporting incidents involving injured children. Children are left unattended, including outdoor transitions.

During the investigation, LPA toured the facility and conducted interviews with 8 staff members, 5 children, and 3 parents.
Regarding allegation: Staff do not report incidents to daycare children's responsible parties.

During staff interviews, 8 staff members stated that when a child gets injured, they will assess the injury and if it’s a serious injury they will call the administration staff or director. 8 staff members also stated they will write an incident report for any injury and notify the parents through the Brightwheel app. The director stated that when a child has a serious injury, she will call the licensing office to report the incident and will send the unusual incident report to the licensing office.

Regarding allegation: Staff leave children unattended.

During staff interviews, 8 staff members stated there have not been any incidents of children been left unattended. 8 staff members stated that there have not been any new incidents of children been left unattended during outdoor transition times. 5 staff members stated during outdoor transitions they will do a head count before leaving the classroom or the outside playground. 6 children stated they have not been left alone without a staff member being present.

During the 3 parent interviews, the 3 parents did not divulge any information pertaining to the allegation or express any concerns regarding care of the children.

Based on information gathered from LPA’s interviews with the 8 staff members, 6 children, and 3 parents, the preponderance of evidence has not been met. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (1) Staff do not report incidents to daycare children's responsible parties (2) Staff leave children unattended; therefore, the allegation is UNSUBSTANTIATED.

Exit interview was conducted with HRM, Sara Crippen. The Notice of Site Visit was posted. The HRM was informed that the Notice of Site Visit must be posted for 30 consecutive days. The director was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above. End of Report. Page 2 of 2

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/25/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2025

LIC9099 (FAS) - (06/04)

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