304270620-4-11-2023-06-CC-RLOZ-CQVU5D-20230414151634

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270620
Report Date: 04/11/2023
Date Signed: 04/11/2023 12:17:59 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/23/2023 and conducted by Evaluator Nguyen K Tran

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20230123133714

FACILITY NAME:	ADVENTURES IN LEARNING II		FACILITY NUMBER:	304270620
ADMINISTRATOR:	MENDOZA, SUSANA		FACILITY TYPE:	850
ADDRESS:	1111 EL CAMINO REAL		TELEPHONE:	(714) 730-5458
CITY:	TUSTIN	STATE: CA	ZIP CODE:	92780
CAPACITY:	79	CENSUS: 33	DATE:	04/11/2023
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Susana Mendoza, Director		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Child sustained unexplained injuries while in care.
Staff did not meet child's toileting needs.
Staff spoke inapropriately when children in care were present.
Staff did not provide child's authorized representative the telephone number of the Licensing Department.

INVESTIGATION FINDINGS:

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On 04/11/2023, Licensing Program Analyst (LPA) Tran conducted an in-person investigation to deliver the findings regarding allegations that Child sustained unexplained injuries while in care, Staff did not meet child's toileting needs, Staff spoke inapropriately when children in care were present, Staff did not provide child's authorized representative the telephone number of the Licensing Department. LPA Tran met with Director Susana Mendoza.

A tour around the facility was conducted, and a census was taken. Observed at the time of the visit was a total of 33 preschool children and 5 staff members.

A review of the Facility Personnel Report Summary on 04/11/2023 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Nguyen K Tran
LICENSING EVALUATOR SIGNATURE:	DATE: 04/11/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 06-CC-20230123133714

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: ADVENTURES IN LEARNING II	FACILITY NUMBER: 304270620
	VISIT DATE: 04/11/2023

NARRATIVE

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(Page 2 of Report)

On 01/23/2023, the Regional Office received a complaint with allegations alleging Child sustained unexplained injuries while in care, Staff did not meet child's toileting needs, Staff spoke inappropriately when children in care were present, Staff did not provide child's authorized representative the telephone number of the Licensing Department.

During the course of investigation, LPA Tran inspected the facility postings, interviewed 5 staff, attempted to interview 7 children, interviewed 3 parents, and reviewed facility’s Handbook, daily schedule and children's files.

During a confidential interview, it was reported that Reporting Party heard from Adult #1 (A1) regarding staff were sharing personal information, which were inappropriate, while the children in care were present. When interviewed, A1 denied that A1 had ever heard staff shared inappropriate personal information while children were present. A1 also denied that A1 ever said that to anyone.

During interviews, LPA Tran interviewed 5 staff on 01/30/2023, all interviewed staff gave consistent answers about procedures regarding reporting injury incidents, which includes providing first aid as needed and document incident report to inform child's representative, on Pro Care app and in-person. All interviewed staff gave consistent answers regarding meeting toileting needs for the children including checking children's diaper every 2 hours and as needed if the child is still in need of potty training, and a bathroom break scheduled every 2 hours for the children who are already potty trained. All interviewed staff denied hearing other staffs sharing personal information, that were inappropriate, when the children were present. All interviewed staff denied that they had received any inquiries regarding Licensing's phone number and all interviewed staff were able to show LPA the location of Licensing's phone number at the facility's entrance. LPA attempted to interview 7 children including subject child on 04/11/2023, none of the children were qualified for the interview. LPA attempted to interview 5 parents on 04/10/2023, 3 out of 5 contacted parents responded and provided good feedback about the facility and have no concern related to the allegations.

During observation on 01/30/2023 and on 04/11/2023, LPA observed Department's phone number were posted on the bulletin of the facility and on Notice of Site visit in the entrance of the facility.
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SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Nguyen K Tran
LICENSING EVALUATOR SIGNATURE:	DATE: 04/11/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20230123133714

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: ADVENTURES IN LEARNING II	FACILITY NUMBER: 304270620
	VISIT DATE: 04/11/2023

NARRATIVE

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(Page 3 of Report)

During record review, LPA reviewed children's file and observed Licensing's phone number on Parent's Rights in children's file. LPA also reviewed incident reports in children's files, which described the incidents that were alleged unexplained. LPA reviewed facility’s Handbook, which states procedures regarding reporting incidents and meeting children's toileting needs, as described by staff. LPA also reviewed the facility's preschool classroom daily schedule, which includes scheduled bathroom breaks approximately every 2 hours for the children in care.

Based on the information gathered from LPA's observation on 01/30/23 and on 04/11/2023, interviews conducted with 5 staff on 01/30/23 and with 3 parents on 04/10/2023, and record reviews facility’s Handbook, classroom daily schedule and children's files, there is insufficient evidence to corroborate the allegations that Child sustained unexplained injuries while in care, Staff did not meet child's toileting needs, Staff spoke inappropriately when children in care were present, Staff did not provide child's authorized representative the telephone number of the Licensing Department. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that Child sustained unexplained injuries while in care, Staff did not meet child's toileting needs, Staff spoke inappropriately when children in care were present, Staff did not provide child's authorized representative the telephone number of the Licensing Department, did or did not occur, therefore the allegations that Child sustained unexplained injuries while in care, Staff did not meet child's toileting needs, Staff spoke inappropriately when children in care were present, Staff did not provide child's authorized representative the telephone number of the Licensing Department, are unsubstantiated.

Exit interview was conducted. The Notice of Site Visit was posted. Facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalty of $100. “The licensee was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights.” This report LIC 9099 was provided to the director Susana Mendoza. First level appeal is to Regional Manager, address is above on the report.

(End of Report)

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Nguyen K Tran
LICENSING EVALUATOR SIGNATURE:	DATE: 04/11/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2023

LIC9099 (FAS) - (06/04)

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