304270620-9-30-2025-06-CC-THOO-DMAL2Y-20251009082308

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270620
Report Date: 09/30/2025
Date Signed: 09/30/2025 10:01:25 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/17/2025 and conducted by Evaluator Karen Navar

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20250717094825

FACILITY NAME:	ADVENTURES IN LEARNING II		FACILITY NUMBER:	304270620
ADMINISTRATOR:	MENDOZA, SUSANA		FACILITY TYPE:	850
ADDRESS:	1111 EL CAMINO REAL		TELEPHONE:	(714) 730-5458
CITY:	TUSTIN	STATE: CA	ZIP CODE:	92780
CAPACITY:	79	CENSUS: 11	DATE:	09/30/2025
		UNANNOUNCED	TIME BEGAN:	09:10 AM
MET WITH:	Teacher-Fabiola Duran and Pamela Lopez		TIME COMPLETED:	10:15 AM

ALLEGATION(S):

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Staff did not provide care and supervision to daycare children.

INVESTIGATION FINDINGS:

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On 9/30/2025, Licensing Program Analyst (LPA), K. Navar conducted an unannounced complaint inspection for the purpose of delivering findings. This is a continuation of a complaint inspection initiated on 07/23/2025.

Upon arrival LPA met with Teaches-Fabiola Duran and Pamela Lopez and was led on a tour of the facility both inside and outside. LPA observed a total of 11 preschool children along with 5 staff.

A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 09/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20250717094825

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: ADVENTURES IN LEARNING II	FACILITY NUMBER: 304270620
	VISIT DATE: 09/30/2025

NARRATIVE

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On 07/11/2025, the Orange County Child Care Office received a complaint alleging: 1) Staff did not provide care and supervision to day care children. The Reporting Party (RP) stated that Child 1 (C1) has behavioral issues, such as hitting and punching other children & staff, and teachers ignore it.

During the investigation, LPA toured the facility on 07/23/205 at 9:00AM and 08/25/2025 at 1:30PM and conducted classroom observations, conducted 4 (four) staff interviews (S1-S4), attempted to interview 3 children (C1-C3) who did not qualify to be interviewed, observed teacher/child interactions during classroom and nap time, obtained a copy of Adventures in Learning Parent Handbook, obtained 2 (two) incident reports for C1, Blue Birds daily schedule, and Classroom Rosters.

During morning facility inspection on 7/23/2025 and 8/25/2025 LPA conducted classroom observations in the Sunshine and Blue Bird room. During observations LPA observed staff engaged and supporting children with different activities and personal needs.

During records review, LPA reviewed a daily schedule for the Blue Bird room starting from Open-Closing time that describes mealtimes, activities, and nap times. Adventures and Learning family handbook reviewed described that staff take into consideration the child's growth and development and will model behavior, talk calmly to children, teachers are expected to document children's behavior when it comes to biting or hitting and meet with the families and recommend intervention with outside resources when needed.

During staff interviews 3 (three) staff interviewed stated that C1 experiences behavior that needs adult support and guidance. 2 (two) interviewed staff stated that C1 has been enrolled at the facility for about a month. 4 (four) staff (S1-S4) stated that the personal rights of a child are to respect a child and their needs/wants and not to force or deny them anything if they are not ready. 4 (four) staff interviewed stated they provide care and supervision to children and to C1 by being consistent, keeping children safe, engagement with children, and providing re-direction when they observe a child who is experiencing behavior that may need adult guidance.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 09/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20250717094825

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: ADVENTURES IN LEARNING II	FACILITY NUMBER: 304270620
	VISIT DATE: 09/30/2025

NARRATIVE

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4 (four) staff interviewed stated through observations if they see a repeated behavior of concern that they will document the behavior on an incident report, provide a copy to the parent, and partner with the families so that they can create a plan to support the child in the classroom. 3 (three) staff interviewed stated that staff support one another in the classroom and working with the children. S2 and S4 stated that they are currently working with the parent of C1 to support C1 in the classroom. Records review for C1 show 2 (two) documented incident reports with parent signature.

LPA called 4 (four) parents to interview, LPA was not able to reach the parents and left a voicemail for parents to call back.

Based on LPA observations, interviews, and records review; the preponderance of evidence standard has not been met. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations Staff did not provide care and supervision to day care children did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with Teacher-Fabiola Duran and Pamela Lopez. The teachers were informed that the “Notice of Site Visit” must be posted on or adjacent to the door for 30 days. Failure to post will result in a Civil Penalty of a $100.00.

End of Report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 09/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2025

LIC9099 (FAS) - (06/04)

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