304270686-7-29-2026-06-CC-THOO-DWUULH-20260811154047

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270686
Report Date: 07/29/2026
Date Signed: 07/29/2026 01:07:06 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/23/2026 and conducted by Evaluator Mahnaz Malek

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20260723091459

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270686
ADMINISTRATOR:	ORTIZ, SARA		FACILITY TYPE:	830
ADDRESS:	25189 BEACON HILL WAY		TELEPHONE:	(949) 240-4004
CITY:	LAGUNA NIGUEL	STATE: CA	ZIP CODE:	92677
CAPACITY:	36	CENSUS: 8	DATE:	07/29/2026
		UNANNOUNCED	TIME BEGAN:	08:15 AM
MET WITH:	Staff in charge and assistant director		TIME COMPLETED:	01:15 PM

ALLEGATION(S):

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Facility staff left infant exposed to the sun for an extended period of time

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Mahnaz (Nancy) Malek conducted and inspection to investigate the above allegation. LPA met with staff in charge, Chris Morgan in the infant room. Later, LPA met with assistant director, Carissa Sabias who arrived during investigation. The director, Sara Ortiz was not present today. Census was taken. There were 8 infants and toddler in the Infant room with 2 staff members. The other 2 rooms were not in use.
A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 7/23/2026, the Orange County Childcare Office received a complaint alleging "Facility staff left infant exposed to the sun for an extended period of time". The Reporting Party (RP) stated they observed a long, red mark on the child's bottom after child was picked up on 07/22/2026 following a phone call from the facility notifying them that the child having a fever. R/P believes their child was left sitting in the sun or something hot for an extended period or a hot item has touched the child’s bottom.
Continued on page 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:	DATE: 07/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260723091459

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270686
	VISIT DATE: 07/29/2026

NARRATIVE

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Today, LPA interviewed the staff who were supervising the 22 months old Child # 1 (C1) on 7-22-2026, based on review of the Internal Kindercare Child Supervision Record (CSR). A total of four staff members were interviewed. LPA reviewed the activity log for infant/toddler program dated 7/22/2026.

The bathroom log shows C1's diaper was diaper or checked three times during the 8 hours C1 was in care, including a two-hour nap period. Staff confirmed they changed/checked C1's diaper and observed some redness on C1's bottom first thing in the morning and again during the last diaper change at approximately 2:00 pm. C1 was picked up at 3:30 pm. Staff and records both indicate that diaper cream was applied during diaper changes.

Staff stated C1 had a good day on 7/22/2026 until after nap time, when C1 began to show signs of fever. Staff contacted C1's representative for pick up. Staff reported stated C1 was isolated in the office after they observed the fever. One staff member reported C1 was laying on their lap in the office until pick-up. Regarding outdoor time, staff stated C1 did not sit anywhere while they were outside and that the group was playing in a shaded area.

LPA reviewed the outdoor activity logs for C1 dated 7/22/2026. Records show C1 was outside with a group of 3 toddlers and one staff member for approximately 33 minutes in the morning around 9:37 am. C1 was not taken outside again that day. LPA reviewed the weather conditions in Laguna Niguel on 7/22/206. The recorded temperature was approximately 80 F with mostly sunny and mild, with moderate coastal humidity and light westerly winds.

Based on LPA's interviews with staff who were supervising C1, reviewing CSR, activity logs, bathroom logs, nap logs, and photos dated 7/22/2026, this agency has investigated the complaint alleging "Facility staff left infant exposed to the sun for an extended period of time", although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the assistant director, Carissa Sabias.

End of report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:	DATE: 07/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026

LIC9099 (FAS) - (06/04)

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