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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270686
Report Date: 06/30/2026
Date Signed: 06/30/2026 01:33:55 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/25/2026 and conducted by Evaluator Mahnaz Malek
COMPLAINT CONTROL NUMBER: 06-CC-20260625080454
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270686
ADMINISTRATOR:ORTIZ, SARAFACILITY TYPE:
830
ADDRESS:25189 BEACON HILL WAYTELEPHONE:
(949) 240-4004
CITY:LAGUNA NIGUELSTATE: CAZIP CODE:
92677
CAPACITY:36CENSUS: 2DATE:
06/30/2026
UNANNOUNCEDTIME BEGAN:
08:20 AM
MET WITH:DirectorTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff did not prevent a daycare child from causing harm to another daycare child.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mahnaz (Nancy) Malek conducted an investigation regarding the above allegation. LPA met with director, Sara Ortiz. LPA observed 2 awake infants and toddlers in the infant room with 3 staff.
A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 6/25/2026, the Orange County Childcare Office received a complaint alleging "Staff did not prevent a daycare child from causing harm to another daycare child. Reporting Party reported that a toddler was bitten on the back/shoulder by other children on June 19, 2026; June 22, 2026; and June 24, 2026. The bite on June 24, 2026 broke the skin and caused bleeding. Today, LPA interviewed 5 staff who were working in the infant/toddler program including the staff who were involved in the bite incidents, and reviewed the incident reports regarding the mentioned dates on the report. Continued on page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 06-CC-20260625080454
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270686
VISIT DATE: 06/30/2026
NARRATIVE
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During the interviews with five staff, staff who had information regarding the incidents stated that the first incident, they don't believe it was a bite incident. Child # 1 (C1) was observed a red mark on the right arm after coming inside the classroom from outside playtime. Two present staff stated they were standing close to children and did not observe any biting happened to C1.

According to interviewed staff, the 2nd incident, C1 and C2 toddler were playing in the little plastic house on the playground when C1 was bitten on the shoulder by C2 toddler. According to the two staff outside, they were close by and could not prevent this incident of happening.
The two staff involved in the 3rd incident stated that C1 and C3 toddler were fighting over sitting on S3's lap when C1 was bitten on the back by C3 toddler. These 3 incidents of C1 getting hurt happened within a week.

Based on LPA’s interviews with five staff today, admitting the involved staff in the biting incidents that they could not prevent C1 of getting hurt, and reviewing incident reports of C1 getting hurt in 3 incidents within a week, it was determined the preponderance of evidence standard has been met, the allegation of "Staff did not prevent a daycare child from causing harm to another daycare child" is found to be SUBSTANTIATED.
California of Title 22 Regulations Section 101223(a)(2) Personal Rights of children is cited on 9099D next page.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the director, Sara Ortiz.

In the areas that were evaluated, the following deficiency was cited of the California Code of Regulations, Title 22, Division 12 on this day.

End of report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 06-CC-20260625080454
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270686
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/30/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type B
06/30/2026
Section Cited
CCR
101223(a)(2)
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(a) The licensee shall ensure that each child is accorded the following personal rights: (2)To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
This requirement was not me as evidenced by: a complaint report, interviewing 5 staff,
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Director will discuss the issue with the staff. A review of discussion with the staff regarding personal rights of children will be sent to our office by the due date of 7/1/2026. Staffs' signatures acknowledging the personal rights of children and importance of keeping children safe will be sent to our office
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and admitting the involved staff in the biting incidents that they could not prevent C1 of getting hurt, and reviewing incident reports of C1 getting hurt in 3 incidents within a week. This is a potential risk to the health, safety, and personal rights of children in care.
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by the due date of 7/1/2026.
The director will also include a statement that what steps shall be taken to prevent these incidents of happening for the future as much as they can.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5