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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270725
Report Date: 08/29/2025
Date Signed: 08/29/2025 02:28:57 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2025 and conducted by Evaluator Dianna ValdezSantana
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250428105229
FACILITY NAME:SAUSD/MONTE VISTA ELEMENTARYFACILITY NUMBER:
304270725
ADMINISTRATOR:BARNES, ANGELAFACILITY TYPE:
850
ADDRESS:2116 WEST MONTA VISTA AVENUETELEPHONE:
(714) 564-8585
CITY:SANTA ANASTATE: CAZIP CODE:
92704
CAPACITY:44CENSUS: 15DATE:
08/29/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:ECE Coordinator,Charlotte Ervin TIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff argue in the presence of children
INVESTIGATION FINDINGS:
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On 8/29/2025, Licensing Program Analyst (LPA) D. Valdez Santana conducted an unannounced complaint visit to deliver the amended complaint findings. LPA met with Early Childhood Education Coordinator, Charlotte Ervin. LPA stated the purpose of the visit. LPA toured the facility, and a census was taken. LPA observed Room #45 with 8 preschool-age children and 2 staff and Room #46 the half-day program had 7 preschool-age children and 2 staff. Total census observed was 15.
A review of the Facility Personnel Report Summary conducted on today’s date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 4/28/2025, the Orange County Child Care Office received a complaint alleging: Staff argue in the presence of children.
During the investigation, LPA Valdez Santana interviewed 5 staff members, 2 former staff members, 3 children, and 5 parents. LPA took photos of the classroom schedules. LPA also obtained a copy of the Children’s Roster and Personnel Report. Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20250428105229
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SAUSD/MONTE VISTA ELEMENTARY
FACILITY NUMBER: 304270725
VISIT DATE: 08/29/2025
NARRATIVE
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Regarding the allegation “Staff argue in the presence of children.” S1 denied knowledge of any incident where staff argued in front of children. S2 reported hearing something about S5 and another staff member but stated they did not know details and were not present. S3 was on a break during an incident between former staff Adult #1 (A1) and S5 and did not witness it. S3 added that A1 and S5 did not get along. Both S4 and S5 denied knowledge of any incident occurring in front of children. Adult #2 (A2) stated that S5 sometimes spoke in an inappropriate tone in front of the children to adults in front of the children. A2 recalled one incident where S5 yelled at them regarding supplies for a ceramic activity, refusing to provide the materials unless a “witness” was present, though no such policy existed. Adult #3 (A3) stated that S5 argued with them in front of the children. A3 stated that S5 confronted them in front of children while they were reading during breaks. S5 told A3 not to read to children during breaks. On one occasion, S5 placed their hands on their hips and stated in front of children that A3 was still on probation and should be let go. A3 stated that S5 frequently challenged them. One of five parents interviewed expressed concern about S5. Parent #3 (P3) stated that S5 argued in front of them and children. P3 reported that S5 demanded S3 take a break immediately, in front of P3 and the children. S3 preferred to wait until the children were settled, but S5 insisted. P3 also stated that staff changes were not communicated to parents. All three children interviewed did not make any disclosures.

Based on interviews conducted and documents obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division Section 101223(a)(2) 101223(a)(1) Personal Rights, Type B is being cited on the attached LIC 9099D. Please refer to attached 9099D for documentation of deficiencies.

Exit interview was conducted. The facility representative was informed that the notice of site visit must be posted for 30 consecutive days. Appeal Rights were explained. The facility representative was provided with a copy of the appeal rights and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager at the address listed above.

Page 2 of 2. End of Report.

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20250428105229
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SAUSD/MONTE VISTA ELEMENTARY
FACILITY NUMBER: 304270725
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/29/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/29/2025
Section Cited
CCR
101223(a)(1)
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Personal Rights 101223(a)(1): (a) The licensee shall ensure that each child is accorded the following personal rights:
(1) To be accorded dignity in his/her personal relationships with staff and other persons.
This requirement was not met as
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ECE coordinator stated they will conduct a personal rights training with agenda and staff sign in sheet. A newsletter will be sent out to parents with information regarding their parent's rights and children's personal rghts by POC due date.
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evidenced by: Based on staff interviews, 3 out of 7 staff disclosed S5 has argued in front of children. P3 disclosed S5 arguing in front of P3 and children. This poses a potential health and safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3