304270752-7-10-2026-06-CC-THOO-DW7L2T-20260721082252

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270752
Report Date: 07/10/2026
Date Signed: 07/10/2026 09:30:47 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2026 and conducted by Evaluator Cynthia Sun

COMPLAINT CONTROL NUMBER: 06-CC-20260422142845

FACILITY NAME:	CATALYST KIDS-FIGUEROA		FACILITY NUMBER:	304270752
ADMINISTRATOR:	TARIN, ELVA		FACILITY TYPE:	850
ADDRESS:	521 N. FIGUEROA		TELEPHONE:	(714) 554-7170
CITY:	SANTA ANA	STATE: CA	ZIP CODE:	92703
CAPACITY:	24	CENSUS: 17	DATE:	07/10/2026
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Program Lead, Natalie Peralta		TIME COMPLETED:	09:35 AM

ALLEGATION(S):

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Day care child sustained a fracture due to staff neglect.

INVESTIGATION FINDINGS:

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On 07/10/2026, Licensing Program Analyst (LPA), Cynthia Sun conducted an unannounced complaint inspection for the purpose of delivering findings. This is a continuation of a complaint inspection initiated on 04/24/2026.

Upon arrival LPA met with Program Lead Natalie Peralta and was led on a tour of the facility both inside and outside. LPA observed a total of 17 preschool children along with 4 staff.

A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

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Unsubstantiated

Estimated Days of Completion: 0

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:	DATE: 07/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260422142845

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CATALYST KIDS-FIGUEROA	FACILITY NUMBER: 304270752
	VISIT DATE: 07/10/2026

NARRATIVE

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On 04/22/2026, the Orange County Child Care Office received a complaint alleging: day care child sustained a fracture due to staff neglect. Reporting Party (RP) stated the following: “On 4/16 between 11am and 12pm, staff #1 (S1) informed Child #1 (C1)’s parent that another child ran into C1 and C1 had a small mark on the forehead. C1 was picked up at 4:50pm, and C1 was limping. On 4/17/26, C1 refused to walk and stand up and C1 disclosed that C1 had fallen. Facility refused to admit C1 on 4/17/26 since C1 did not want to put pressure on the leg so C1 was taken to the hospital where x-rays were done and the result was normal. They placed a temporary splint on C1. On 4/21/26, C1 was taken back to CHOC ER due to C1’s knee being swollen, and in extreme pain. C1 was examined, and they stated that C1’s knee was fractured and they placed another splint on C1.

The investigation included interviews with facility staff, the child’s parent/guardian, and other relevant witnesses; a review of medical documentation; observation of the facility environment and the area where the injury was reported to have occurred; and a review of supervision practices, staff positioning, and facility records from the date of the incident.

During unannounced facility inspections on 04/24/2026 and 06/24/2026 LPA observed staff were engaging and supervising children in care. Children were sitting at the tables using paper and writing materials as staff were walking around the tables supporting children.

Medical records confirmed that on 4/17/26, C1 had an x-ray done at CHOC Emergency Department and the result indicated “No fracture or dislocation”. On 4/21/26, C1 returned to CHOC ER for right knee swelling. The results indicated X-rays were reviewed from prior ED visit showed no obvious fracture. However, given knee swelling cannot exclude possible occult fracture. Splint replaced today.

Interviewed staff and Incident report indicated that on 4/16/26 at around 11:15am, Child 2 (C2) was halfway up the play structure jumped off on C1 who was playing on the wooden steppers near the play structure. Both children fell on the ground, holding their foreheads.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:	DATE: 07/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2026

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260422142845

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CATALYST KIDS-FIGUEROA	FACILITY NUMBER: 304270752
	VISIT DATE: 07/10/2026

NARRATIVE

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C1’s forehead was red with no bump. Ice was applied on C1’s forehead. After the incident, C1 had been engaged in normal play activities and did not display signs of injury throughout the day. Staff stated they did not observe any other event or accident that would explain how the knee fracture occurred. Interviews with staff were consistent, and no witnesses reported any other unsafe activity, fall, or incident taking place while the child was under their supervision.

Record reviewed indicated C1 was absence on Friday 4/17/26, Monday 4/20/26, and Tuesday 4/21/26.

During parent interviews. LPA called 17 parents and LPA was able to interview 4 parents. The 4 interviewed parents did not divulge any information pertaining to the allegation.

LPA attempted to interview C1 but C1 did not qualify for an interview. LPA was unable to interview C2 due to C2 being absence on LPA’s inspection dates.

Based on LPA observations, interviews, and records review; the preponderance of evidence standard has not been met. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation of day care child sustained a fracture due to staff neglect did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with Program Lead Natalie Peralta. The Program Lead was informed that the “Notice of Site Visit” must be posted on or adjacent to the door for 30 days. Failure to post will result in a Civil Penalty of a $100.00.

End of Report

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:	DATE: 07/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2026

LIC9099 (FAS) - (06/04)

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